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What do you do if your communication style doesn't resonate with different aviation stakeholders?

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Communication is a vital skill for any aviation professional, whether you are a pilot, a controller, a mechanic, or a manager. You need to convey clear, accurate, and timely information to different stakeholders, such as passengers, colleagues, regulators, and media. But what if your communication style doesn't resonate with them? How can you adapt your message and delivery to suit different situations and audiences? Here are some tips to help you communicate effectively in the aviation industry.

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1 Know your audience

Before you communicate, you need to understand who you are talking to and what they expect from you. Different stakeholders have different needs, preferences, and backgrounds that affect how they receive and process information. For example, passengers may want reassurance and empathy, while regulators may want facts and evidence. You can use various tools and techniques to analyze your audience, such as surveys, feedback forms, interviews, or personas. By knowing your audience, you can tailor your communication style to match their level of understanding, interest, and emotion.

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Nazgul Tabatabaei Yazdi

E.A & P.A to Managing Director at BBN Airlines Türkiye
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Try to adapt by understanding their needs, being flexible, listening actively, communicating clearly, building relationships, seeking feedback, and considering training programs tailored to aviation professionals.

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2 Choose your channel

Another factor that influences your communication style is the channel you use to deliver your message. Depending on the situation, you may have to communicate verbally, non-verbally, or in writing. Each channel has its own advantages and disadvantages, and you need to consider them carefully. For example, verbal communication is fast and direct, but it can be distorted by noise or interference. Non-verbal communication is subtle and expressive, but it can be misinterpreted or overlooked. Written communication is precise and permanent, but it can be delayed or ignored. You need to choose the channel that best suits your purpose, audience, and context.

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YANIQUE GAYLE

Spanish and English Coach | Security Awareness Trainer | Over 10 Years Teaching Experience | Owner of Factotums
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I love writing so when I started working in the aviation industry, I took my time to write grammatically correct and well-punctuated sentences. This was way before Grammarly was available ??, and my supervisor at the time hated it because everyone else wrote run-on sentences with little to no punctuation. I was an ESL teacher before, so I taught my students how to write correctly in English and I felt if I didn't do the same, I was lying to myself. I kept writing punctuated paragraphs and later on, she congratulated me on my work. Consistency is key. Some people hate things that they don't understand. May I say her first language was Spanish, maybe that's why she didn't understand English punctuation rules. ????♀?

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3 Use clear and concise language

Regardless of the channel you use, you need to use clear and concise language that avoids ambiguity, jargon, and slang. You need to communicate your message in a way that is easy to understand, remember, and act upon. You can use various strategies to improve your language skills, such as using active voice, simple sentences, and common words. You can also use examples, analogies, and visuals to illustrate your points. You can also check your grammar, spelling, and punctuation to ensure accuracy and professionalism.

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4 Listen and respond

Communication is not a one-way process. You also need to listen and respond to the feedback and questions you receive from your stakeholders. Listening is a skill that requires attention, patience, and respect. You need to show that you are interested and attentive to what others are saying, and avoid interrupting or judging them. You can use techniques such as paraphrasing, summarizing, and asking open-ended questions to confirm your understanding and clarify any doubts. Responding is also a skill that requires empathy, honesty, and courtesy. You need to acknowledge and address the concerns and emotions of your stakeholders, and provide relevant and constructive information and solutions.

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5 Adapt and improve

Finally, you need to adapt and improve your communication style based on the results and feedback you get from your stakeholders. You need to evaluate the effectiveness of your communication by measuring the outcomes and impacts of your message. You can use various methods to collect and analyze data, such as surveys, interviews, observations, or metrics. You need to identify the strengths and weaknesses of your communication style, and seek feedback from others to improve your performance. You can also seek training, coaching, or mentoring to develop your communication skills and confidence.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your communication style doesn't resonate with different aviation stakeholders?

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1 Know your audience

2 Choose your channel

3 Use clear and concise language

4 Listen and respond

5 Adapt and improve

6 Here’s what else to consider

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