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What do you do if your communication style clashes with a colleague during a behavioral interview?

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Navigating a clash in communication styles with a colleague during a behavioral interview can be challenging. You're there to showcase your interpersonal skills, and yet, here you are, facing a conversational impasse. The key is to remain composed and adaptable. Behavioral interviews are designed to assess how you handle real-world situations, including communication hurdles. It's important to demonstrate that you can navigate these moments with grace and professionalism, as these are the very skills that will make you a valuable team member.

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1 Assess Styles

When you detect a clash in communication styles, take a moment to assess both yours and your colleague's. Are they more direct while you prefer a more reflective approach? Understanding these differences is the first step towards finding common ground. It's not about changing your style completely but adapting it to facilitate a more effective dialogue. Acknowledging the disparity without judgment allows you to bridge the gap and continue the conversation in a more harmonious manner.

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Neha Gupta

Director specializing in M&A, private equity, business reorganisations
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Yes it's absolutely fine for your colleague to have a different communication style. But in that case, this should be discussed upfront and both styles should be respected. This would facilitate a more coordinated conversation.

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2 Stay Respectful

Maintaining respect is crucial, especially when communication styles clash. Your response to the situation can leave a lasting impression. Instead of showing frustration, display empathy and patience. By doing so, you demonstrate your ability to handle difficult conversations professionally. This doesn't mean you have to agree with everything your colleague says, but by keeping the tone respectful, you ensure the discussion remains productive.

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Neha Gupta

Director specializing in M&A, private equity, business reorganisations
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Maintaining calm and a correct tone might help win half the battle. Respect the other person's approach and communication style too. This would allow the other person to express better and also listen to you.

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3 Listen Actively

Active listening is a powerful tool in any communication system. It involves fully concentrating on what is being said rather than just passively 'hearing' the message of the speaker. When there's a clash, strive to listen more attentively. This will help you understand the underlying reasons behind your colleague's communication style and respond appropriately. By reflecting back what you've heard, you show that you value their perspective, which can often defuse tension.

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Yvonne McKinnon, MS

Education Lead | L&D Professional | Organization Analyst | Relator, Achiever, Analytical, Individualization, Learner.
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It is important to listen to understand versus listening to respond. Additionally consider that we listen through our own bias. If we listen, pause, reflect, and share with your colleague how you heard the message being communicated it can help with any needed clarification. Equally important is having a high level of emotional intelligence.

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4 Adapt Flexibly

Adaptability is key in overcoming a communication style clash. You may need to adjust your approach to match the situation. If your colleague is very detail-oriented, for example, providing more specifics may be helpful. Conversely, if they are big-picture thinkers, try to frame your responses with a broader context in mind. Flexibility in your communication can lead to a more effective exchange of ideas and demonstrate your versatility as a team player.

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5 Find Commonality

Identifying common goals can help redirect the focus from clashing styles to shared objectives. In a behavioral interview, the common goal is usually to solve a problem or to improve a process. Highlighting this can help both parties move beyond personal communication preferences and work collaboratively towards a solution. By emphasizing what you have in common, you can often find a way to communicate that works for both of you.

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6 Offer Solutions

When communication styles clash, it's beneficial to shift the conversation towards potential solutions. Suggesting alternatives or compromises shows that you're proactive and committed to moving past the impasse. This approach not only helps resolve the immediate issue but also exhibits your problem-solving skills and your willingness to work together for the best outcome.

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Neha Gupta

Director specializing in M&A, private equity, business reorganisations
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Beyond a certain point, there is no point in discussing the problems and overanalyzing it. Rather one should move towards obtaining a solution or at least discussing potential solutions. This would immediately calm the situation and change the conversation to a more goal-oriented one.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your communication style clashes with a colleague during a behavioral interview?

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1 Assess Styles

2 Stay Respectful

3 Listen Actively

4 Adapt Flexibly

5 Find Commonality

6 Offer Solutions

7 Here’s what else to consider

Communication Systems

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