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What do you do if your Commercial Leasing stakeholders are not responding to your communication efforts?

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In the fast-paced world of commercial leasing, effective communication with stakeholders is critical. Whether you're a landlord, tenant, or property manager, ensuring messages are received and acted upon can mean the difference between a thriving business and one that struggles. However, there are times when stakeholders may not respond to your communication efforts, leaving you in a challenging position. This article will explore practical steps you can take to address this issue and maintain a healthy professional relationship.

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Ajit Panda

Co-Founder & CEO @ Next Office | 400+ Tenant Representations |Office Lease Decisions | Office Design & Build Services
Dr. Samaila AA RUKUBA F.IMC-CMC, F.IoD, F.EIP, MNIM,MNIPR.

MD/CEO at POWERNOTH-Abuja Investments Co. Ltd

1 Assess Timing

When your messages are met with silence, consider the timing of your communication. It's possible that stakeholders are preoccupied with their own business concerns or personal matters. Before jumping to conclusions or taking drastic measures, give them the benefit of the doubt. A follow-up message after a reasonable period can serve as a gentle reminder without seeming intrusive. Patience and understanding go a long way in maintaining positive relationships in the commercial leasing sector.

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Dr. Samaila AA RUKUBA F.IMC-CMC, F.IoD, F.EIP, MNIM,MNIPR.

MD/CEO at POWERNOTH-Abuja Investments Co. Ltd
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When Commercial Leasing stakeholders are not responding: 1. **zAssess the Communication Channels**: - Review the communication channels you are using to reach out to stakeholders. Ensure you are using diverse and appropriate channels such as emails, phone calls, meetings, and messaging platforms. 2. **Evaluate the Content**: - Review the content of your communications. Make sure your messages are clear, concise, relevant, and tailored to the stakeholders' interests and needs. 3. **Follow-Up**: - Send polite follow-up messages to remind stakeholders of previous communications. Be proactive in seeking responses and feedback.

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Ajit Panda

Co-Founder & CEO @ Next Office | 400+ Tenant Representations |Office Lease Decisions | Office Design & Build Services
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Sometimes, when you don't get a response, it's not always about you. People have their own schedules and priorities. Before assuming the worst, give them some time. A gentle follow-up later can help without being pushy. Patience and empathy are key in any business relationship.

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2 Review Methods

If timing isn't the issue, review your communication methods. Are you using the right platform to reach your stakeholders? In an age where emails can easily get buried under an avalanche of messages, it might be time to switch to more direct methods like phone calls or face-to-face meetings. Diversify your approach by using multiple channels to increase the chances of getting a response. Remember, the goal is to facilitate dialogue, not to overwhelm with constant contact.

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Ajit Panda

Co-Founder & CEO @ Next Office | 400+ Tenant Representations |Office Lease Decisions | Office Design & Build Services
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If you're not getting the responses you need, it could be the way you're reaching out. Maybe emails aren't cutting it anymore. Try a different approach like picking up the phone or meeting in person. Mix it up a bit to increase your chances of getting through. The key is finding the right balance between staying in touch and not overdoing it.

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3 Clarify Content

The content of your communication can also influence responsiveness. Ensure your messages are clear, concise, and relevant to the recipient's interests. Avoid jargon and be specific about what you need from them, whether it's a decision, approval, or feedback. A well-crafted message that respects the recipient's time and intelligence is more likely to elicit a prompt response. If necessary, ask for confirmation of receipt to ensure your message has been seen.

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Ajit Panda

Co-Founder & CEO @ Next Office | 400+ Tenant Representations |Office Lease Decisions | Office Design & Build Services
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Make sure your messages are crystal clear and to the point. Nobody wants to wade through a sea of jargon to figure out what you're asking for. Be direct about what you need and why it matters to them. And don't be afraid to ask for confirmation that they got your message. It's all about making it easy for them to respond.

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4 Leverage Relationships

Sometimes, the key to getting a response lies in leveraging existing relationships within your network. If direct communication fails, reach out to mutual contacts who can provide insight or assist in facilitating a response. This indirect approach can be particularly effective when dealing with stakeholders who have a reputation for being unresponsive. A recommendation or nudge from a trusted third party can often make all the difference.

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5 Set Expectations

To prevent future communication breakdowns, it's important to set clear expectations from the outset. Establish a communication protocol that outlines preferred methods and response times. Make sure all parties are aware of these guidelines and agree to adhere to them. By setting these standards early on, you create a framework for accountability and reduce the likelihood of unresponsiveness becoming a recurring issue.

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6 Escalate Cautiously

If all else fails and the lack of response is impacting your business operations, it may be time to escalate the matter. However, proceed with caution. Consider the potential long-term effects on your business relationship before taking any formal action. Sometimes, sending a professionally worded letter indicating the importance of the matter and the urgency for a response can prompt action without damaging the relationship.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your Commercial Leasing stakeholders are not responding to your communication efforts?

1

2

3

4

5

6

7

1 Assess Timing

2 Review Methods

3 Clarify Content

4 Leverage Relationships

5 Set Expectations

6 Escalate Cautiously

7 Here’s what else to consider

Commercial Leasing

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What do you do if your Commercial Leasing stakeholders are not responding to your communication efforts?

1

2

3

4

5

6

7

1 Assess Timing

2 Review Methods

3 Clarify Content

4 Leverage Relationships

5 Set Expectations

6 Escalate Cautiously

7 Here’s what else to consider

Commercial Leasing

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