What do you do if your client relations team struggles with embracing diversity and inclusion?
In the realm of client relations, diversity and inclusion are more than just buzzwords—they are crucial components of a thriving business environment. When your client relations team struggles with these concepts, it can lead to a lack of understanding and potentially harm relationships with a diverse client base. It's essential to recognize that embracing diversity isn't just about meeting quotas; it's about enriching your team's perspective and improving service for all clients.