What do you do if your career growth in customer service operations is hindered by a lack of resilience?

If you find your career growth in customer service operations hindered by a lack of resilience, take proactive steps to address it. Start by acknowledging the issue and setting specific goals for improvement. Seek feedback from supervisors and colleagues, and develop coping strategies like mindfulness or seeking support from your network. Learn from setbacks, stay positive, and invest in professional development opportunities focusing on resilience and other essential skills. Building resilience takes time and effort, but it's key to overcoming obstacles and advancing in your career.

100% believe this is crucial in moving upward and onwards make yourself invaluable. Create solutions and build your skills. Take the time to invest in yourself as you invest in others. Skills are not just things you get a certificate in but also what you can learn and adapt in emotionally and mentally.

To enhance resilience and support career growth in customer service, focus on identifying challenges, seeking feedback, and leveraging mentorship. Develop coping strategies like stress management and problem-solving skills. Embrace continuous learning through workshops on resilience and emotional intelligence. These steps can help you navigate and thrive in challenging customer service environments.

Some ways to get started I seek out individuals with the skills I need to learn and ask to shadow them. I diligently check internal resources for continued education, certifications, etc., Self-help materials

Setting clear, achievable goals is essential for maintaining momentum in your career. Break down your objectives into manageable steps and celebrate small victories along the way. This approach not only keeps you motivated but also helps build resilience as you learn to overcome obstacles piece by piece. Remember, goals should be specific, measurable, attainable, relevant, and time-bound (SMART) to guide your progress effectively.

In my experience, I find goal tracking and documenting the process is extremely valuable when it came to achieving self set goals. Holding yourself accountable to completing key deliverables and tasks to push yourself forward with a cadence also ensures you remain on track! At the end of it, you can reflect back on all the wins and opportunities to do identify areas you can improve with the next goal!

La capacité d’adaptation c’est la résilience. Un changement de carrière, une nouvelle opportunité, une intégration dans une nouvelle équipe, l’assimilation de nouveaux codes et process… Le changement n’est pas forcément chaotique mais nécessite, parfois, d’accepter de renoncer à nos habitudes. On peut réussir aussi en étant bousculé.

Change is inevitable, accept and embrace it to allow yourself to become the change you want to see and provide feedback to those involved.

I wish I had known the level of impact networking would have when I first started. As we watch people grow and go up in our organizations we need to take note of all they did to get there. Their achievements and accomplishments but also the people they surrounded themselves with that pushed them up there.

With every company, I always want to connect with colleagues that have a direct impact to my day to day, build meaningful relationships with them and put myself out there in the company as someone who is willing to learn anything! I also focus on building connections with people who are doing the work that I enjoy, voicing to my manager the work I like to do and hope to develop into. This helps in getting my foot in the door on projects and work that I love to do!