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What do you do if your business services are not receiving constructive criticism?

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Constructive criticism is vital for the growth and improvement of your business services. It provides you with the feedback needed to refine your offerings and meet customer expectations more effectively. However, if you're not receiving such feedback, it can be challenging to identify areas for improvement and to understand how your services are perceived by clients. To address this, it's crucial to create an environment that encourages open communication and to actively seek out feedback from a variety of sources.

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Ahmad Salman Arshad FCA

Head of Shared Services, BPO and Process Transformation s| IFRS | Internal Control | Trainings | End to End Accounting…

1 Seek Feedback

If your business services aren't attracting constructive criticism, take the initiative by seeking it out. Reach out to your customers directly through surveys or feedback forms. Make it easy for them by providing specific questions about different aspects of your service. Ensure anonymity if possible, as it encourages honesty. Remember, the goal is to gain insights that will help you enhance your business, so welcome all feedback, positive or negative, with gratitude.

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Ahmad Salman Arshad FCA

Head of Shared Services, BPO and Process Transformation s| IFRS | Internal Control | Trainings | End to End Accounting | Supply Chain| Corporate Finance | Sustainability | ERP
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If you are not receiving feedback it means the client lack clarity about the tasks and ways you are using to perform the activities. You need to immediate engage with the client and explain the status of the assignment and enhance your engagement in future as well. These scenarios can result in road blocks.

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2 Analyze Silence

When there's a lack of feedback, it's important to analyze the silence. Consider the possibility that your clients may not feel comfortable providing criticism, or they might think it won't lead to any change. Evaluate your current feedback mechanisms—are they accessible and user-friendly? Also, reflect on how you've responded to past feedback. If you haven't acted on it, clients might be discouraged from speaking up again.

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3 Encourage Dialogue

Creating a culture of open dialogue within your organization can encourage external feedback as well. Train your team to actively ask for feedback during or after service delivery. Let your clients know that their opinions are valued and that you're committed to continuous improvement. This can be done through personalized communication or by setting up regular check-ins with clients to discuss their experience with your services.

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Mahmood Anwar

Head Of Internal Audit | MBA | CIA | CFE | ISO 27001 LA | Financial Controller
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Sometimes, feedback is simply talking to the client. I have seen many cases where service providers withheld the contents of their final report, only to present something that is 180 degrees from Management expectations.

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4 Offer Incentives

Sometimes, customers need a nudge to share their thoughts. Offering incentives can be an effective way to encourage them to provide feedback. This could be in the form of discounts on future services, entry into a prize draw, or even a simple thank you note. The incentive doesn't have to be large, but it should convey your appreciation for their time and input.

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5 Utilize Social Media

Social media platforms are great for engaging with customers and soliciting feedback. Post questions or polls related to your services and encourage your followers to share their experiences. Monitor comments and direct messages carefully to gather insights. Remember to maintain a positive and professional demeanor when responding to any feedback received through these channels.

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6 Reflect and Act

Finally, once you've gathered feedback, take the time to reflect on it and plan actionable steps. If certain aspects of your service are repeatedly highlighted for improvement, prioritize addressing those areas. Share the feedback with your team and involve them in brainstorming solutions. Demonstrating that you take feedback seriously and are willing to make changes can encourage more clients to come forward with their insights in the future.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your business services are not receiving constructive criticism?

1

2

3

4

5

6

7

1 Seek Feedback

2 Analyze Silence

3 Encourage Dialogue

4 Offer Incentives

5 Utilize Social Media

6 Reflect and Act

7 Here’s what else to consider

Business Services

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感谢您的反馈

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What do you do if your business services are not receiving constructive criticism?

1

2

3

4

5

6

7

1 Seek Feedback

2 Analyze Silence

3 Encourage Dialogue

4 Offer Incentives

5 Utilize Social Media

6 Reflect and Act

7 Here’s what else to consider

Business Services

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