What do you do if your administrative team is underperforming?

1. Identify specific areas where the team is underperforming and determine the root causes of the problem. 2. Communicate clear performance expectations and goals to the team, ensuring everyone understands their roles and responsibilities. 3. Provide training, resources, and support to help team members improve their skills and performance. 4. Foster an environment where team members feel comfortable expressing concerns and seeking help when needed. 5. Regularly monitor the team's performance and provide feedback along the way. Celebrate improvements and address any setbacks promptly. 6. Lead by example and demonstrate high standards of performance and professionalism in your own work.

Before taking any action, it's crucial to understand why the administrative team is underperforming. Start by evaluating their work processes, communication channels, and access to resources. Consider if their workload is realistic and if they have clear, achievable goals. Sometimes, the issue may stem from outdated systems that need upgrading or from a lack of training. By pinpointing the specific challenges the team is facing, a tailored approach can be developed to address these issues effectively. This evaluation will help identify whether the root causes are structural, procedural, or related to skill gaps, enabling targeted interventions that foster improvement and enhance overall team performance.

Normalmente é por falta de supervis?o e acompanhamento. Se tem metas claras e alcan?áveis, se tem direcionamento claro, a falha está sendo na supervis?o.

D'après mon expérience de gérante de plusieurs sociétés d'externalisation administrative et d'assistantes virtuelles, la première chose à faire lorsqu'une équipe administrative est sous performante : revoir le projet de délégation. 1. Examen des procédures : Sont-elles mises à jour de fa?on régulières ? Cette mise à jour est nécessaire, pour éviter du micro-management avec un dirigeant ou un responsable qui donne chaque jour de nouvelles taches sans réel suivi et sans mettre à jour la procédure. 2. Objectifs flous Les objectifs qualitatifs et quantitatifs sont-ils suffisamment smart, mesurables, précis et réalistes ? 3. La délégation a-t-elle suivi un planning progressif ? Le projet de délégation administratif doit suivre un planning

Conversaria com a equipe para entender o porque de está com o desempenho baixo, após isso, identificaria o problema, estabeleceria metas claras para cada um da equipe, envolvendo-os, forneceria apoio e recursos adequados, oferecia uma proposta de forma colaborativa, criaria canais de comunica??es aberto, celebraria pequenas conquistas com a equipe e ficaria aberta para ajustes, ofereceria capacita??o e ferramentas adequadas, e daria o máximo para motivar a equipe.

D'après mon expérience de CEO d'une agence d'assistants administratifs, il est essentiel d'adopter des actions précise pour garder le dialogue ouvert : 1. Faire des loops réguliers : tous les lundi par exemple. Ces RDVs réguliers doivent être réguliers avec un ordre du jour précis, pour ne pas perdre de temps. 2. Disponibilité du dirigeant - Responsable Le responsable doit être disponible et réactif, pour garder la motivation et la confiance de ses équipes adminitratives 3. Humilité et empathie : le responsable doit toujours se mettre à la place de ses équipes et accepter de parfois remettre en question ses procédures.

Effective communication is the cornerstone of a high-performing team. Set the tone for an open and non-judgmental discussion. Let team members know that their input is valued and that this conversation aims to improve overall performance. Involve them in finding solutions. Brainstorm together. Whether it’s process improvements, additional resources, or training, their input matters. This dialogue isn’t about blame, it’s about growth and improvement.

Commen?ons par relire la définition du mot "dialogue". > Une conversation entre deux ou plusieurs personnes sur un sujet défini ; contenu de cette conversation ; entretien, discussion. > Une discussion entre personnes, entre partenaires ou adversaires politiques, idéologiques, sociaux, économiques, en vue d'aboutir à un accord ; conversations, pourparlers. Le dialogue est nécessaire dans une équipe pour permettre l'identification du/des problème(s), mais aussi l'identification du/des solution(s) le cas échéant.

Once the issues are identified, collaborate with your team to set clear, measurable objectives. These objectives should be specific, realistic, and time-bound, providing both direction and motivation. Examples of such objectives could include improving filing accuracy, reducing response times, or increasing customer satisfaction. By establishing these targets, your team will gain a clear understanding of what is expected of them and can focus their efforts on achieving these goals. This structured approach not only enhances accountability but also fosters a sense of accomplishment as progress is made, ultimately driving better performance and results.

Setting clear, measurable objectives is essential for driving performance improvements. Define objectives precisely. Ensure that goals are attainable. Unrealistic expectations can demotivate the team. Consider existing workload, resources, and constraints. Set deadlines. A sense of urgency encourages focus and action. Monitor progress. Regularly review how the team is tracking toward these objectives. Adjust as needed, well-defined objectives provide a roadmap for success and empower your team to excel.

Commen?ons par définir le mot "objectif". > Un but, cible que quelque chose doit atteindre. > Se dit d'une description de la réalité (ou d'un jugement sur elle) indépendante des intérêts, des go?ts, des préjugés de la personne qui la fait. Il est nécessaire d'orienter son équipe vers un/des but(s) à atteindre de fa?on claire et définie.

Providing targeted training sessions is an excellent approach. Identify specific skill gaps. Is it software proficiency, time management, or customer service? Conduct a needs assessment. Tailor workshops to address those gaps. Offer hands-on sessions for relevant tools (e.g., Microsoft Office, project management software). Role-play scenarios and emphasize active listening and empathy. Leverage online platforms. Many offer self-paced courses on various topics. Encourage team members to explore these resources. After training, provide feedback and reinforcement. Regularly revisit the skills learned, investing in your team’s growth benefits both them and the organization.

Commen?ons par relire la définition du mot "formation". > Action de former, de se former ; manière dont une chose est formée. > Action de former quelqu'un intellectuellement ou moralement ; éducation. Ainsi, fournir une/des formation(s) est la clef pour développer les compétences nécessaires de son équipe dans le but d'atteindre un meilleur niveau de performance/un objectif etc.

Monitoring progress and providing ongoing feedback are essential for successful implementation. Regular check-ins allow you to assess how well the solutions are working, identify any roadblocks, and make necessary adjustments. Celebrating achievements during these sessions boosts morale and reinforces positive behavior, a supportive and constructive environment fosters growth and encourages continuous improvement.

After implementing solutions, it's vital to monitor progress and provide ongoing feedback. Schedule regular check-ins with your team to review objectives and discuss any additional support they might need. Use these sessions to celebrate achievements and constructively address any continuing issues. Monitoring progress ensures accountability and keeps everyone focused on continuous improvement. This continuous loop of feedback and adjustment helps maintain momentum and encourages a culture of growth and development within the team.

Commen?ons par relire la/les définition(s) du mot "progrès". > Fait d'avancer, mouvement en avant, progression. > Fait d'aller vers un degré supérieur, de s'étendre, de s'accro?tre par étapes. > Transformation vers le mieux dans un domaine particulier, évolution vers un résultat satisfaisant, favorable. Suivre les progrès c'est mesurer le chemin parcouru par l'équipe, les valoriser, mais aussi s'informer sur l'apparition où persistance ou non de problèmes à résoudre.

* Adapt approaches based on feedback and results. * Modify objectives or priorities as required. * Reallocate resources or responsibilities if necessary. * Encourage innovation and creativity in problem-solving. * Foster a culture of continuous improvement. * Seek input from team members on refining strategies.

A primeira coisa? Entender e estimular nessas pessoas o exercício de olhar para a sua volta e me mostrar o que pode melhorar... Idéias.. idéias.. mesmo que as mais improváveis. A segunda coisa, buscar o que está nos objetivos pessoais desse colaborador que vincula aos resultados dele. E a terceira, contribuir com o que estiver ao meu alcance para que esse colaborador se sinta emocionalmente seguro para ousar e contribuir com idéias. Profissionais, mesmo aqueles desmotivados, gostam de se sentir desafiados e gostam de fazer parte. Precisamos entender como se comunicar com eles e entender. Exce??o: Imperícia, imprudência ou negligência, s?o sinais mais profundos de analisar. Motiva??o das pessoas para resultados é algo lindo e complexo.