What do you do when you can't fix a computer problem?

1 Identify the problem

The first step is to identify the problem as clearly and precisely as possible. What are the symptoms, error messages, or signs of malfunction? When and how did the problem start? What are the possible causes, such as hardware, software, network, or user error? Try to gather as much information as you can from the client, the computer, and any diagnostic tools you have. Write down the problem statement and keep it handy.

2 Research the problem

The next step is to research the problem online or offline. Use search engines, forums, blogs, manuals, or other sources of information to find out if others have encountered the same or similar problem and how they solved it. Look for specific instructions, solutions, or tips that match your problem statement. Don't rely on the first result you find; compare and contrast different sources and check their credibility and relevance.

3 Try different solutions

The third step is to try different solutions that you have found or come up with. Follow the instructions carefully and document each step you take and the results you get. Use a methodical and logical approach and avoid making random or unnecessary changes. Test each solution thoroughly and see if it solves the problem or improves the situation. If not, undo the changes and try another solution.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?