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What do you do if you want to maximize patient advocacy through virtual meetings?

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In the age of technology, patient advocacy can extend beyond the confines of physical offices into the realm of virtual meetings. The ability to effectively represent and support patients through online platforms is crucial, especially when distance or circumstances prevent in-person interactions. As you navigate this digital landscape, there are several key strategies to ensure that your advocacy efforts are as powerful and impactful as they would be face-to-face.

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Dr. Siva Sudha Tanga

Medical Doctor | Clinical Psychologist | Expert in Ayurvedic Psychiatry | R&D Associate | Founder of 'Intricate…
Dr Sania Bashir

Founder & CEO @ Diabetes Telecare Pakistan | Diabetes Management

1 Equip Yourself

To maximize patient advocacy in virtual meetings, it's essential to be well-equipped with the right tools. This means having a reliable internet connection, a functional webcam, and a quiet space to conduct meetings without interruptions. Familiarize yourself with various video conferencing platforms and their features, such as screen sharing or chat functions, which can be used to share important information or documents with patients. Ensuring technical issues are minimized allows for a smoother meeting experience and keeps the focus on the patient’s needs.

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Alex van der Beek

The magic of bringing joy is a powerful force that can transform lives and create a more positive, uplifting world.
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You have ensure that all participants have access to the necessary technology and understand how to use it. This may involve providing tutorials or technical support before meetings, from experience I know this will help.

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2 Build Connection

Building a strong connection with patients virtually is pivotal. Start by ensuring the video and audio quality are clear, making the interaction as personal as possible. Employ active listening skills, such as nodding and verbal affirmations, to demonstrate engagement. It's also helpful to provide a brief agenda at the beginning of the meeting to set clear expectations. By creating a warm and welcoming virtual environment, you foster trust and openness, which are key for effective patient advocacy.

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3 Ensure Privacy

Privacy is a cornerstone of patient advocacy, especially in a virtual setting where the risk of breaches can be higher. Before initiating any virtual meeting, verify that the chosen platform complies with privacy laws applicable to healthcare, like the Health Insurance Portability and Accountability Act (HIPAA) in the United States. Discuss confidentiality protocols with patients, ensuring they understand their rights and feel secure in sharing sensitive information. Taking these precautions not only protects the patient but also solidifies your role as a trusted advocate.

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4 Educate Continuously

Continuous education is a vital aspect of patient advocacy. Use virtual meetings as an opportunity to educate patients about their conditions, treatment options, and rights. This may involve sharing your screen to present educational materials or guiding them to reputable online resources. Empowering patients with knowledge equips them to make informed decisions about their healthcare and reinforces your commitment to their well-being.

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Dr Sania Bashir

Founder & CEO @ Diabetes Telecare Pakistan | Diabetes Management
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Continuous education is the cornerstone of patient advocacy. Empowered patients become informed decision-makers, able to navigate the healthcare system and fight for their rights. On a personal level, you can leverage social media platforms to continuously educate others. I've found that social media is an incredible tool for providing continuous education. At Diabetes TeleCare, that mission extends beyond our patients. Social media allows me to curate reliable health information, share inspiring patient stories, and promote diabetes advocacy resources for a vast online community. Social media connects me with a diverse audience and educates them on crucial diabetes topics, ultimately promoting better care and prevention.

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5 Follow Up Promptly

After the virtual meeting, follow up promptly with any promised information or next steps. This could include sending a summary of the discussion, links to resources, or a schedule for future appointments. Timely follow-up demonstrates your dedication to the patient's case and ensures continuity of care. It also provides an opportunity for patients to ask any questions that may have arisen after the meeting, keeping the lines of communication open.

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6 Adapt and Learn

Lastly, be prepared to adapt and learn from each virtual interaction. Solicit feedback from patients on their virtual meeting experience and be open to making changes based on their suggestions. As virtual healthcare evolves, staying informed about new technologies and best practices will help you continue to improve your advocacy skills. Your willingness to learn and adapt not only benefits your patients but also contributes to the broader field of patient advocacy.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Dr. Siva Sudha Tanga

Medical Doctor | Clinical Psychologist | Expert in Ayurvedic Psychiatry | R&D Associate | Founder of 'Intricate Insights' & 'NeuroVerse' | University Silver Medalist | Top Academic Performer
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To optimize patient advocacy in virtual meetings, it's paramount to proactively address concerns regarding rapport-building and engagement. For instance, active listening, empathetic communication, and utilizing icebreakers can foster meaningful connections. Additionally, I plan to leverage relevant training and resources to enhance my skills in virtual advocacy. By acknowledging and actively working to overcome these challenges, I aim to enhance my capabilities and ensure effective communication. Through a dedicated approach to addressing potential "what if" scenarios and continually refining my skills, I am committed to fostering meaningful connections and advocating successfully for patients in virtual settings.

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Alexandre Geoffroy

Médecin et juriste
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Pour ma part et notamment sur ce segment de la défense des intérets des patients supposés victimes, il m'appara?t très très difficile d'établir une relation de confiance, une approche empathique derrière un écran. On concoit aisément l'avantage procuré par le dispositif et l'économie de temps réalisée. Toutefois le premier contact doit être physique pour déceler l'ensemble des éléments de langage: ce qui se dit verbalement et ce qui s'exprime physiquement.

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What do you do if you want to maximize patient advocacy through virtual meetings?

1

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3

4

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1 Equip Yourself

2 Build Connection

3 Ensure Privacy

4 Educate Continuously

5 Follow Up Promptly

6 Adapt and Learn

7 Here’s what else to consider

Patient Advocacy

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What do you do if you want to maximize patient advocacy through virtual meetings?

1

2

3

4

5

6

7

1 Equip Yourself

2 Build Connection

3 Ensure Privacy

4 Educate Continuously

5 Follow Up Promptly

6 Adapt and Learn

7 Here’s what else to consider

Patient Advocacy

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