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What do you do if team members clash and disrupt the collaborative work environment?

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When collaboration turns into conflict, it can derail a team's productivity and morale. As you navigate your team through choppy waters, it's essential to understand that clashes among team members are not uncommon. They can stem from a variety of sources, including personality differences, competition for resources, or misaligned expectations. Your role is to guide your team back to a harmonious work environment where everyone can contribute effectively. This article will provide you with actionable strategies to handle team disputes and restore a collaborative atmosphere.

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Gareth Steenson

Rugby / Kicking Consultant ? Co Founder The Stand Off Irish Bar & Restaurant Exeter ? Public / Corporate Speaker ?…

1 Address Early

Ignoring the signs of emerging conflict within your team is like letting a small spark turn into a wildfire. When you notice the first signs of a clash, it's crucial to step in promptly. Early intervention can prevent the situation from escalating and causing more significant disruption. Approach the situation with an open mind and encourage those involved to express their concerns. This proactive step can help clear misunderstandings before they become entrenched.

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Gareth Steenson

Rugby / Kicking Consultant ? Co Founder The Stand Off Irish Bar & Restaurant Exeter ? Public / Corporate Speaker ? Ambassador Mi Golf ? Former Exeter Chiefs Player / Coach
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Identifying conflict or conflicts amongst a group early can be tricky & hard to see for leaders/ managers. Best way to be alert to these areas is to be out front with the workforce, being visible & in constant communication with your team. Managers/ Leaders can find themselves isolated or separated from the day to day actions of their workforce, which could lead to them becoming blind to areas of dismay or conflict amongst a group. Having numerous interactions or catch ups with employees/ colleagues on a regular basis can help leaders/ managers identify any disgruntled individuals within the team environment & be able to get in front of the problem early.

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2 Listen Actively

Active listening is a powerful tool in resolving team conflicts. It involves giving full attention to the team members involved, acknowledging their feelings, and understanding their perspectives without immediate judgment or interruption. By doing so, you create a safe space for open dialogue, which can lead to uncovering the root cause of the clash. Team members feel heard and valued when their concerns are met with empathy and consideration.

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Gareth Steenson

Rugby / Kicking Consultant ? Co Founder The Stand Off Irish Bar & Restaurant Exeter ? Public / Corporate Speaker ? Ambassador Mi Golf ? Former Exeter Chiefs Player / Coach
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Many disputes or conflicts come a lot of the time from mis communication amongst individuals. This can be amongst employees/ colleagues/ management. No one is immune to these factors. The important thing with any debate or conflict is to be prepared to listen to other’s opinions, while being confident with your own perspective or personal view. When discussing the matter, it’s important to not be closed minded & open to listen to the opinions of others & prepared to take their viewpoint on. Whether or not you agree or disagree, it’s imperative that everyone feels their opinion has been voiced & heard. This will encourage you team going forward that they will feel empowered & a valued member of the team.

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3 Facilitate Dialogue

Once you've listened to all sides, the next step is to bring the clashing parties together for a facilitated dialogue. This means setting up a structured conversation where each person can speak without fear of interruption or retaliation. Your role is to guide the discussion, ensuring it remains constructive and focused on finding a resolution. It's important to establish ground rules for respectful communication and to help team members understand each other's viewpoints.

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4 Offer Support

In times of conflict, your team members may need additional support to navigate their differences and find common ground. This could mean providing access to conflict resolution resources or bringing in a neutral third-party mediator. It's also beneficial to remind your team of the larger goals and values that unite them. By showing support and understanding, you foster a sense of community and collaboration, even in challenging times.

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5 Encourage Compromise

Compromise is often key to resolving team clashes. Encourage your team members to consider alternative viewpoints and to find middle ground that satisfies everyone involved. This doesn't mean that everyone will get exactly what they want; rather, it's about finding a solution that everyone can live with. By promoting flexibility and a willingness to give and take, you help your team move past the conflict and towards a more cooperative work environment.

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Gareth Steenson

Rugby / Kicking Consultant ? Co Founder The Stand Off Irish Bar & Restaurant Exeter ? Public / Corporate Speaker ? Ambassador Mi Golf ? Former Exeter Chiefs Player / Coach
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Being clear on what the common goal for your team or company is, is crucial when coming to encouraging compromise in times of conflict. Reminding the group that it while it’s good to have discussions around areas which are not agreed on, the shared goal of the company & vision is clear. Encourage the group to look does the conflict have a positive or negative influence on the greater goal. Look to them to potentially put aside personal agendas (if there is one) for the greater good. If a common ground cannot be found, then it’s important to encourage a compromise between the two parties in certain areas of the debate which is for the overall good of the success of the team / company.

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6 Reinforce Positives

After navigating through the conflict, it's important to reinforce positive behavior and collaboration within the team. Recognize and praise the efforts of those who worked towards a resolution and demonstrate how effective communication and compromise benefit the entire team. This not only helps in healing any residual tension but also sets a precedent for how future conflicts should be handled. Celebrating these small victories can significantly boost team motivation and morale.

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Gareth Steenson

Rugby / Kicking Consultant ? Co Founder The Stand Off Irish Bar & Restaurant Exeter ? Public / Corporate Speaker ? Ambassador Mi Golf ? Former Exeter Chiefs Player / Coach
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Conflict can be a strong tool in bringing people / groups/ teams together. By airing thoughts or ideas in a controlled & safe environment can strengthen a group’s resolve knowing they can challenge each other on a regular basis for the greater good. Saying this, you do not want conflict to occur too often as this could encourage disgruntlement amongst a group, where individuals may feel they can challenge or debate many aspects on a regular basis, which could lead to challenge of leadership or team ethos.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if team members clash and disrupt the collaborative work environment?

1

2

3

4

5

6

7

1 Address Early

2 Listen Actively

3 Facilitate Dialogue

4 Offer Support

5 Encourage Compromise

6 Reinforce Positives

7 Here’s what else to consider

Team Motivation

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What do you do if team members clash and disrupt the collaborative work environment?

1

2

3

4

5

6

7

1 Address Early

2 Listen Actively

3 Facilitate Dialogue

4 Offer Support

5 Encourage Compromise

6 Reinforce Positives

7 Here’s what else to consider

Team Motivation

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感谢您的反馈

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