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What do you do if a team member is struggling with the delegation process?

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Delegation is a vital skill for nurses, as it helps them manage their workload, improve patient outcomes, and foster teamwork. However, not everyone is comfortable or confident with the delegation process, and some team members may struggle with accepting or performing delegated tasks. If you encounter this situation, here are some steps you can take to support your team member and ensure effective delegation.

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Richard Heiras

Treinador Corporativo | Especialista em Lideran?a e RH | Top RH ???? | Palestrante | Mentor | Sniper de DinoChefes ?? |…

1 Identify the problem

The first step is to identify the root cause of the problem. Is your team member struggling with the delegation process because they lack the knowledge, skills, or resources to perform the task? Are they feeling overwhelmed, insecure, or resentful about the delegation? Are they unclear about the expectations, outcomes, or feedback mechanisms of the task? By asking open-ended questions and listening actively, you can understand the problem from your team member's perspective and address it accordingly.

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Richard Heiras

Treinador Corporativo | Especialista em Lideran?a e RH | Top RH ???? | Palestrante | Mentor | Sniper de DinoChefes ?? | Desgourmetizando o mundo dos treinamentos corporativos, sem enrola??o! | Publicidade para Marcas
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Comunique-se Abertamente: Inicie conversas abertas e francas para entender as preocupa??es específicas do membro da equipe em rela??o à delega??o. Pergunte sobre as tarefas que eles acham mais desafiadoras e por quê. Avalie as Habilidades e a Carga de Trabalho: Analise as habilidades do indivíduo e sua carga de trabalho atual para identificar se o problema é devido à falta de capacidade, excesso de trabalho ou falta de confian?a nas suas habilidades. Feedback de Colegas: Encoraje o feedback de colegas de equipe que podem ter percebido problemas ou barreiras que o membro da equipe enfrenta, oferecendo uma vis?o mais ampla da situa??o.

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Lidia Garrido Gonzalez

Graduada en enfermería por la UAM Divulgadora de enfermedad rara, buscando un mayor alcance y conocimiento de la tubulopatía. Podéis acompa?arme en @bartter.li Trabajo por el cuidado de calidad y educación para la salud
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De igual manera que se plantea a un alumno alcanzar la autonomía, durante el proceso, se le ense?a, corrige, acompa?a, apoya y evalúa. Nadie nace aprendido, y la capacidad de delegar es otra habilidad a aprender o mejorar; por esto habrá de identificarse el problema que tiene la persona al respecto, si es necesario, mediante un DAFO, de manera, que sea crítico y reflexivo, partiendo así de una base sobre la que trabajar. Si disponemos de conocimientos o habilidades podemos ser un referente o guía; no obstante, facilitar no es asumir la función, se ha de acompa?ar en esta exposición y entrenamiento, así como supervisarlo hasta que alcance la seguridad y herramientas para llevarlo a cabo de forma progresiva, hasta verse capacitado.

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2 Provide guidance and support

The second step is to provide guidance and support to your team member, based on the problem identified. For example, if your team member lacks the knowledge or skills to perform the task, you can offer training, coaching, or mentoring to help them develop their competence and confidence. If your team member feels overwhelmed or insecure, you can reassure them of their abilities, provide positive feedback, and acknowledge their contributions. If your team member is unclear about the task, you can clarify the expectations, outcomes, and feedback mechanisms, and check for understanding and agreement.

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Richard Heiras

Treinador Corporativo | Especialista em Lideran?a e RH | Top RH ???? | Palestrante | Mentor | Sniper de DinoChefes ?? | Desgourmetizando o mundo dos treinamentos corporativos, sem enrola??o! | Publicidade para Marcas
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Fornecer Orienta??o e Suporte Treinamento Específico: Ofere?a treinamento ou capacita??o específica para aprimorar as habilidades de delega??o do indivíduo, incluindo como selecionar a pessoa certa para a tarefa e como comunicar expectativas claramente. Estabelecer Expectativas Claras: Forne?a orienta??es claras sobre as tarefas a serem delegadas, incluindo os resultados esperados, prazos e critérios de sucesso, para garantir que ambos estejam na mesma página. Mentoria e Coaching: Atribua um mentor ou coach para acompanhar o desenvolvimento do membro da equipe, oferecendo suporte e conselhos regulares sobre como melhorar a delega??o.

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Dr. Jules Alexis B. Dajay

DBA, MAN, RN, CILDC, CLSSYB, CRS, CPR, CMHT, FMIIP, FMERU, FMERC, FRIN Nurse/Educator/Researcher/Leader
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In the current situation here in the Philippines, due to scarcity of nurses, wherein most nursing-related procedures are being delegated to nursing attendants (2-year healthcare certificate holder), it is important to train these health team members how to perform the said procedures. More so, after performing the delagated tasks, it is necessary to ask on the outcome of performing such procedure. In any instance that the health team member verbalizes struggle and difficulty, it is paramount to recognize it, determine the gaps, and provide solutions to the problem. Some of the most useful strategies that assist this health team member is to provide visual aids such as poster on how to perform the procedure and other visual materials.

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3 Monitor and evaluate

The third step is to monitor and evaluate the delegation process and the task performance. You can do this by setting SMART (specific, measurable, achievable, relevant, and time-bound) goals, establishing regular communication channels, and providing constructive feedback. You can also use tools such as the Five Rights of Delegation (right task, right circumstances, right person, right direction/communication, and right supervision/evaluation) to ensure that the delegation is appropriate, safe, and effective. By monitoring and evaluating the delegation process, you can identify any issues, gaps, or improvements, and adjust your actions accordingly.

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Richard Heiras

Treinador Corporativo | Especialista em Lideran?a e RH | Top RH ???? | Palestrante | Mentor | Sniper de DinoChefes ?? | Desgourmetizando o mundo dos treinamentos corporativos, sem enrola??o! | Publicidade para Marcas
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Monitorar e Avaliar Estabele?a Marcos de Acompanhamento: Defina pontos de verifica??o regulares para revisar o progresso nas tarefas delegadas, oferecendo uma oportunidade para feedback e ajustes conforme necessário. Avalie os Resultados: Avalie o sucesso das tarefas delegadas com base nos resultados alcan?ados e no feedback de todas as partes envolvidas, usando isso como uma oportunidade de aprendizado. Reconhecimento e Feedback: Ofere?a reconhecimento quando o membro da equipe delega com sucesso e forne?a feedback construtivo sobre áreas para melhoria.

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4 Resolve conflicts

The fourth step is to resolve any conflicts that may arise from the delegation process. Conflicts can occur due to different expectations, preferences, or perspectives among team members, or due to poor communication, feedback, or recognition. To resolve conflicts, you need to use effective communication skills, such as active listening, empathy, assertiveness, and negotiation. You also need to focus on the facts, not the emotions, and seek win-win solutions that benefit both parties. By resolving conflicts, you can maintain a positive and respectful relationship with your team member and foster a collaborative work environment.

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Richard Heiras

Treinador Corporativo | Especialista em Lideran?a e RH | Top RH ???? | Palestrante | Mentor | Sniper de DinoChefes ?? | Desgourmetizando o mundo dos treinamentos corporativos, sem enrola??o! | Publicidade para Marcas
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Resolver Conflitos Media??o de Conflitos: Quando surgem conflitos relacionados à delega??o, intervenha para mediar a situa??o, garantindo que todas as partes sejam ouvidas e trabalhando para encontrar uma solu??o mutuamente aceitável. Estabelecer Regras Claras: Defina e comunique regras claras sobre a delega??o e gerenciamento de conflitos dentro da equipe, garantindo que todos entendam os procedimentos para resolver disputas. Promover a Comunica??o Efetiva: Encoraje uma comunica??o aberta e honesta dentro da equipe, fornecendo treinamento em habilidades de comunica??o, se necessário, para ajudar a prevenir e resolver conflitos.

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5 Reflect and learn

The fifth step is to reflect and learn from the delegation process. You can do this by asking yourself and your team member questions such as: What went well? What did not go well? What can we do differently next time? How did we feel about the delegation process? How did we grow from the experience? By reflecting and learning, you can identify your strengths and areas for improvement, as well as your team member's, and plan for future development and action. You can also celebrate your achievements and recognize your team member's efforts and contributions.

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Richard Heiras

Treinador Corporativo | Especialista em Lideran?a e RH | Top RH ???? | Palestrante | Mentor | Sniper de DinoChefes ?? | Desgourmetizando o mundo dos treinamentos corporativos, sem enrola??o! | Publicidade para Marcas
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Reflita e Aprenda Revis?es Regulares: Implemente revis?es regulares das práticas de delega??o, discutindo o que funcionou bem e o que pode ser melhorado, promovendo um ambiente de aprendizado contínuo. Aprenda com Erros: Encoraje uma cultura que vê os erros como oportunidades de aprendizado, n?o como falhas, para incentivar a experimenta??o e o crescimento. Compartilhe Conhecimentos: Promova sess?es de compartilhamento de conhecimentos onde membros da equipe possam compartilhar experiências e li??es aprendidas sobre delega??o, beneficiando toda a equipe.

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6 Delegate effectively

Delegation is not a one-time event, but an ongoing process that requires planning, communication, support, evaluation, and feedback. By following these steps, you can delegate effectively and help your team member overcome their struggles with the delegation process. You can also improve your own leadership, management, and teamwork skills, and enhance the quality and safety of patient care.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if a team member is struggling with the delegation process?

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3

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1 Identify the problem

2 Provide guidance and support

3 Monitor and evaluate

4 Resolve conflicts

5 Reflect and learn

6 Delegate effectively

7 Here’s what else to consider

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