What do you do if strategic thinking is not valued in your technical support career?

Simple ways to approach this: If the strategic thinking that often leads to the more proactive step in any problem solving matters not being valued correctly at your premise, stop hoping for one (provided that you had tried many times before) then just find a place where you can showcase it well If only a person doesn’t value it, doesn’t mean the whole department or company don’t see the values We are able to change our approach, adjust to new norm with a superb adaptation and react freely. Ships sails with the wide open sail not a close one So does our mind!

In my experience, assessing the reality of your workplace environment is essential. Recently, I faced a situation where strategic thinking wasn't highly valued in my technical support role. Upon reflection, I realized this was influenced by both the nature of the position and the company culture. While some roles prioritize quick issue resolution, I found allies in other departments who recognized the importance of strategic insights. By identifying these allies, I could collaborate with them to showcase the value of strategic thinking and potentially influence a shift in the company's culture towards a more strategic approach.

In my experience, building strategic thinking skills is crucial, even if they're not emphasized in your current role. I encountered a similar situation where strategic thinking wasn't prioritized, but I took proactive steps to develop this skill independently. Through online courses and books on strategy, I honed my abilities. Eventually, I could offer valuable insights, enhancing problem-solving and decision-making within my team. These skills are versatile and can be advantageous in future roles or organizations that value strategic acumen, demonstrating proactive self-improvement and adaptability.

Debemos desarrollar el pensamiento estratégico como directivo, en las siguientes habilidades: Aprender a ver lo que nadie ve. Volar más allá de lo operativo. Disfrutar con lo que hacemos. Gestionar el tiempo y delegar. Confiar en los equipos de trabajo para que crezcan y desarrollen. Toma de decisiones sin miedo a equivocarse.

Building a Skill should not be a problem. You can not be doing the same thing and expected different results. That is why when plan A is not working you need to move to plan B. But how can you moved from plan A to plan B if you have no idea or have not work towards it. That is why one must always works towards achieving a collective goals to move from plan A to plan B

In my experience, initiating small changes is key to integrating strategic thinking into your role. I've suggested process enhancements that could yield long-term benefits and volunteered for projects requiring strategic insight. These actions showcase the value of strategic thinking to colleagues and supervisors, potentially reshaping perceptions of your role and expanding your responsibilities. By starting with manageable adjustments, you lay the groundwork for broader adoption of strategic approaches in your team or organization.

In my experience, embracing strategic thinking can yield significant benefits in various professional settings. For instance, in a marketing role, suggesting innovative ways to target niche audiences through social media campaigns can lead to increased engagement and brand awareness. Similarly, in project management, proposing streamlined workflows or adopting agile methodologies can enhance team productivity and project outcomes. By demonstrating the value of strategic thinking through small changes, individuals can drive positive change and elevate their contributions within their organizations.

In my experience, effectively communicating the value of strategic thinking is essential. I've emphasized how strategic approaches can enhance customer satisfaction, lower costs, and boost efficiency. Providing concrete examples from past experiences helps illustrate the benefits clearly. Additionally, being transparent about my thought process demonstrates the practical application of strategic thinking. By showcasing the tangible advantages, I've garnered support for integrating strategic thinking into technical support roles, fostering a culture that values forward-thinking approaches.

En el mundo dinámico y competitivo de hoy, la comunicación efectiva es fundamental para el éxito de cualquier organización. El pensamiento estratégico, a su vez, es esencial para tomar decisiones informadas y alcanzar objetivos a largo plazo. La combinación de estas dos habilidades es poderosa y permite a las empresas comunicar su valor de manera clara, convincente y persuasiva como clave.

In my experience, seeking mentorship from someone who values strategic thinking can be immensely beneficial. A mentor can provide valuable guidance on incorporating strategic approaches into my role and pinpoint opportunities for advancement within the company. Moreover, they serve as advocates, advocating for the significance of strategic skills to decision-makers. This support not only enhances my strategic thinking abilities but also strengthens my professional network and opens doors to new opportunities for growth and development.

Comunicar valor en el pensamiento estratégico implica gestionar de manera clara los beneficios únicos que ofrece la organización a las partes interesadas. Clientes: Demostrar cómo los productos o servicios satisfacen sus necesidades y resuelven sus problemas. Colaboradores: Atraer y retener talento destacando la cultura, las oportunidades de crecimiento y el compromiso con el bienestar de los colaboradores. Inversores: Generar confianza y entusiasmo sobre el potencial financiero y la sostenibilidad de la empresa. Comunidad: Demostrar el compromiso social y ambiental de la organización y cómo contribuye al bien común.