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What do you do if you receive feedback that challenges your perspective in the Oil and Gas industry?

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In the dynamic world of Oil and Gas, receiving feedback that challenges your perspective is not just a possibility; it's a given. This industry thrives on innovation, safety, and efficiency, which often means adapting to new ideas and methodologies. When faced with feedback that goes against your grain, it's crucial to approach it with an open mind. Embracing diverse viewpoints can lead to breakthroughs in project management, safety protocols, and technological advancements. Whether you're on the drilling floor or in the boardroom, remember that every piece of feedback is an opportunity for growth and improvement.

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Ed Chittenden

Cased hole consultant/Retired

1 Listen Actively

When you receive challenging feedback in the Oil and Gas industry, your first step should be to listen actively. This means fully concentrating on the speaker, understanding their message, and responding thoughtfully. By doing so, you acknowledge the value of their perspective and demonstrate your willingness to engage in constructive dialogue. Active listening also allows you to gather all the information before formulating a response or taking action, which is especially important in an industry where decisions can have significant safety and environmental implications.

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Ed Chittenden

Cased hole consultant/Retired
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Consider the source. Seek additional point of view from another person. Double check your information for accuracy. Research the other person's feedback.

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2 Reflect Objectively

After receiving feedback, take time to reflect on it objectively. This involves setting aside personal biases and emotions to evaluate the information based on its merits. In the Oil and Gas sector, where operations are complex and stakes are high, objective reflection can help you discern whether the feedback can lead to improved safety standards, operational efficiency, or innovation. Reflecting objectively also helps in identifying areas for personal and professional development that align with industry best practices.

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3 Seek Clarification

If certain aspects of the feedback are unclear or seem unfounded, don't hesitate to seek clarification. In the Oil and Gas industry, misunderstandings can lead to costly mistakes or safety hazards. By asking questions, you can ensure that you fully comprehend the feedback and its implications. This step also shows that you are engaged and proactive about understanding different viewpoints, which can foster a culture of open communication and continuous improvement within your organization.

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4 Evaluate Relevance

Once you have a clear understanding of the feedback, evaluate its relevance to your role and to the broader goals of the Oil and Gas industry. Consider whether it aligns with regulatory compliance, environmental stewardship, or operational excellence. Sometimes feedback may seem incongruent with your current perspective but could be highly relevant when considering long-term strategies or emerging industry trends. Evaluating relevance helps prioritize the feedback that will have the most significant impact on performance and sustainability.

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5 Develop a Plan

Developing a plan to address relevant feedback is essential. This could involve setting specific goals, outlining actionable steps, or initiating further discussions with stakeholders. In the Oil and Gas industry, where teamwork is critical to success, your plan should also consider how to incorporate feedback into collaborative efforts. Whether it's improving safety protocols or streamlining processes, having a structured plan ensures that you can systematically implement changes and measure their effectiveness over time.

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6 Implement Changes

Finally, put your plan into action and implement the necessary changes. In the Oil and Gas industry, this might mean adjusting project timelines, revising safety procedures, or adopting new technologies. Implementation should be carried out with diligence and monitored for its impact. It's also important to communicate these changes to your team and stakeholders, ensuring that everyone is aligned with the new direction. Effective implementation demonstrates your commitment to continuous improvement and your ability to adapt to evolving industry landscapes.

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Namdar Mohammadi

Corporate Excellence Enthusiast
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Adopting a layered approach is the most effective means of change implementation. The first layer should be focused on encouraging individual team members to formulate "from-to" goals, as part of their personal transformation. These entails explicit, aspirational plans, based on their current situation and where they wanted to be. The second layer should focus on team dynamics, reinforcing team collaboration and openness, so that managers are aligned with the overall cultural aspiration in order to support change implementation. Finally, the fusion of employees' personal moments of truth (MOTs) with the organization's story at the third layer will enable all employees across the organization to bring the overall change story to life.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if you receive feedback that challenges your perspective in the Oil and Gas industry?

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1 Listen Actively

2 Reflect Objectively

3 Seek Clarification

4 Evaluate Relevance

5 Develop a Plan

6 Implement Changes

7 Here’s what else to consider

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