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What do you do if a patient advocate faces a high-pressure decision?

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Facing a high-pressure decision as a patient advocate can be daunting. You're not just making choices for yourself, but potentially affecting someone else's health and wellbeing. It's a responsibility that comes with the need for clear-headedness and strategic thinking. Patient advocates serve as liaisons between patients and healthcare providers, ensuring that the patient's voice is heard and their best interests are represented. When confronted with a critical decision, it's essential to stay informed, composed, and patient-centric. Your role is to navigate complex medical information, weigh the options carefully, and provide support and guidance to the patients who rely on your expertise.

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Elise Anna Harris

3 x Breast Cancer Survivor, Pink Fund Ambassador, Voices Of Black Women Ambassador, Lemonista Educator

1 Assess Situation

When a patient advocate is faced with a high-pressure decision, the first step is to thoroughly assess the situation. This involves gathering all relevant medical information, understanding the patient's health status, and clarifying the options available. It's crucial to consider the immediate and long-term implications of the decision, as well as the patient's preferences and values. Communication is key; ensure that you have a clear understanding of the healthcare team's recommendations and that you're able to explain these to the patient in an accessible way.

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Elise Anna Harris

3 x Breast Cancer Survivor, Pink Fund Ambassador, Voices Of Black Women Ambassador, Lemonista Educator
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In my experience I would seek a second opinion. Once I get the second opinion. I would discuss with my family. I would pray to God so I can make the correct decision for myself

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2 Stay Informed

Staying informed is critical when making high-pressure decisions. As a patient advocate, you should be well-versed in the latest medical research, treatments, and protocols related to the patient's condition. This knowledge allows you to evaluate the options from an informed perspective and provide valuable insights. It's also important to be aware of any legal or ethical considerations that might impact the decision-making process.

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3 Evaluate Options

Evaluating the options is a fundamental step in the decision-making process. Take the time to weigh the risks and benefits of each potential course of action, considering how they align with the patient's goals and quality of life. Remember that some decisions may involve trade-offs, and it's important to discuss these openly with the patient. Your role is to facilitate an informed choice, not to make the decision for them.

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Maria Niedzielska

GradDip in Health and Medical Sciences (UNDA); CEMS MIM (UCD); M.A. in Management & Marketing (SGH)
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When a patient advocate encounters a high-pressure decision, the role they play in the scenario profoundly influences their approach. Whether acting as the decision-maker or a concerned family member, the core principle remains: prioritizing the patient's well-being. Central to the decision-making process is evaluating options and selecting the one that best suits the individual patient's needs, desires, and wishes. While objective assessments of care models are essential, the choice must align with the patient's subjective preferences. Facilitating the gathering and presentation of information in a comprehensible manner bridges medical considerations with the patient's wishes, ultimately guiding towards a well-informed recommendation.

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4 Communicate Clearly

Clear communication is essential when dealing with high-pressure decisions. You must be able to articulate complex medical information in a way that is understandable to the patient. This involves breaking down jargon, using analogies when appropriate, and ensuring that the patient feels comfortable asking questions. Effective communication also means actively listening to the patient's concerns and validating their feelings.

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Anne Kim

Co-Founder and CEO at Array Insights
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In high-pressure situations, patient advocates must communicate clearly ????. Break down medical jargon into simple terms, use analogies for clarity ??, and encourage questions ??♂???♀?. Listen actively to the patient's concerns, validating their feelings ????. Clear, compassionate communication builds understanding and trust in critical moments ????.

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5 Support Patient

Supporting the patient is at the heart of patient advocacy. In times of high-pressure decisions, your support can make a significant difference in the patient's experience. Offer reassurance, provide emotional support, and remind them that they are not alone in this process. Encourage them to express their preferences and concerns, and make sure those are taken into account when discussing options with healthcare professionals.

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6 Make Decision

Making the decision is ultimately up to the patient, but as their advocate, you play a crucial role in guiding them towards an informed choice. Help them to understand all possible outcomes and ensure they feel empowered to make a decision that aligns with their values and wishes. Your support in this final step is invaluable, providing the patient with confidence and peace of mind as they navigate their healthcare journey.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if a patient advocate faces a high-pressure decision?

1

2

3

4

5

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1 Assess Situation

2 Stay Informed

3 Evaluate Options

4 Communicate Clearly

5 Support Patient

6 Make Decision

7 Here’s what else to consider

Patient Advocacy

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What do you do if a patient advocate faces a high-pressure decision?

1

2

3

4

5

6

7

1 Assess Situation

2 Stay Informed

3 Evaluate Options

4 Communicate Clearly

5 Support Patient

6 Make Decision

7 Here’s what else to consider

Patient Advocacy

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