What do you do if you face objections and rejections while selling?

Facing rejections and objections while selling is a common challenge for salespeople. To handle this, it is important to listen carefully to the objections and address them in a calm and professional manner. It can also be helpful to focus on building rapport and understanding the customer's needs, rather than just trying to make a sale. Persistence and adaptability are key in overcoming rejections and objections and ultimately closing a successful sale.

Embrace objections as opportunities to address concerns and build rapport. Listen actively, empathize with the customer's perspective, and respond with confidence and knowledge. Offer tailored solutions that demonstrate value and address specific objections. Use objections as learning opportunities to refine sales strategies and enhance future interactions. By handling objections effectively, we can turn rejections into opportunities for success in sales management.

When facing objections and rejections while selling, it's important to listen actively to the customer's concerns, empathize with their perspective, address their objections with relevant information or solutions, and maintain a positive attitude to build rapport and overcome their resistance. Additionally, refining your sales pitch and objection-handling techniques through practice and continuous improvement can help you navigate objections more effectively in future interactions.

More important than to try and actively sell is to listen to the person on the other side. One thing I have learned from my experience is that when you're getting a "no" you're getting much more than that - you're getting insights into the market, feedback, improvement points and so much more. Objections and rejections are part of the selling process, what you do with that is what will define your success from then onwards.

1. Listen and Understand: Listen actively 2. Acknowledge and Empathize: Acknowledge the objection and empathize with the customer's perspective to build rapport. 3. Address Concerns: Provide relevant information or solutions to address the objection, highlighting benefits and value. 4. Handle Objections Professionally: Respond calmly and confidently, using persuasive techniques to overcome objections. 5. Ask Probing Questions: Probe further to uncover deeper needs or objections and tailor your approach accordingly. 6. Offer Alternatives: Present alternative options or solutions to meet the customer's needs 7. Follow Up: Follow up after addressing objections to ensure customer satisfaction and reinforce value proposition.

Tactical empathy is a strategic tool in sales that transforms objections into opportunities. It’s understanding their world, what they feel, and what they think. When they hesitate, don’t just hear it—feel it. Ask probing questions that get them to open up, such as “What’s holding you back?” or “What’s the real challenge here?” Empathy is not about battling over price; it’s about showcasing the undeniable value your product brings to them. Offer alternatives that align with their goals. Treat customers with respect no matter how tough the going gets. Your belief in your solutions should shine through, instilling that same confidence in them. Every objection is a golden opportunity to delve deeper, simply tailor your approach accordingly.

Acknowledge the prospect's objection and validate their concerns. Let them know that you understand where they're coming from and that their concerns are important to you. Empathy is really the key.

On the spectrum from being an Order Taker to being the Wolf of Wall Street, I try to be in the middle. I really enjoy educating and persuading customers, but only openly and honestly. This always encourages the customer to fight back openly and honestly, so you need to be prepared for the objections and even total rejection. If you can: 1) keep your cool 2) show you understand why they're saying NO 3) even say you might do the same in their shoes Then you walk away with a person in your contacts that probably Knows, Likes & Trusts you enough to call you when they're ready to buy.

Objections and problems with my products are actually my favorite ways to make sales. *This might sounds fake, but I'm very fortunate to sell products that have been made for over 75 years and are very easy to troubleshoot and very rarely have factory problems.* So when a customer gets to do their FAVORITE thing and complain to me about my products' problems... I get to do my FAVORITE thing and explain how there's either: A) a way to fix the problem for free B) or a newer product that fixed the problem 10 years ago This way we both get to do our FAVORITE things and we both win in the end. And for double bonus points, sometimes the problem is just ignorance you can kindly replace with the correct information! Now go look for problems!

Ask open-ended questions to clarify the objection and uncover the root cause of the prospect's concerns. This can help you better address their objections and tailor your response accordingly.

Ask some follow-up questions. This will help you get to the heart of the matter and find a better solution for the client. Listen to what the client has to say. Show them that you hear them and understand their perspective. Empathize with their concerns and show that you care. This will build trust and make them more open to hearing your ideas.

Once you really understand the prospect's objection, provide relevant information and solutions to address their concerns. Highlight the value proposition of your product or service and how it can solve their specific pain points or challenges.

So, what are the benefits of this product or service? Once you understand the client's concerns, let's talk about the perks and value it has to offer. Highlight the features that will solve their problems or meet their needs. Maybe there's a way to compromise. If they keep insisting on something specific, see if there's some middle ground we can reach. Be open to alternatives and show that you're willing to work with them to find a solution that works for both of us.

One thing I struggled with early in my sales career is the fact that I actually hate being sold. Please: no sales people at my house, at my grocery store or on the street corner. This got in my head when I consider my prospects' feelings TOO much. But now I'm starting to feel like a real resource for my customers. 1) I have information they need 2) They have too many options 3) They have too much info online to sort through You're a sales person! Your JOB is to offer solutions. Businesses solve problems and you offer these solutions to the people with the problems. I don't even know what made LinkedIn think you needed to be reminded to offer your customers solutions, but please do :)

The customer needs to see you as a solution-provider, that is the first step. By offering high added-value products enables you to go to the next step which is creat a long-term relationship. But this doesn't happen overnight.

Credibility is a game changer for sales. If you're struggling to make sales because you're new to the market or your product is new, congratulations! You're going to learn a lot about proving yourself and your product's value. If you're fortunate enough to know your customers and/or sell a product that's proven in the market, then providing evidence to your customer just got a lot easier. Either way, here are the ways I provide evidence: 1) Name drop (people & companies that trust you) 2) Stories (how a customer used your product and it worked) 3) Networking (introduce customers to each other - assuming they're say nice things about you) All we're trying to do is help your customer understand why they should trust you and your product.

Start by validating their feelings; a simple “I see where you’re coming from” can break the ice and open dialogue. Avoid defensiveness; focus on concrete steps on how you will help them achieve their desired outcomes. If your standard solution doesn’t resonate, suggest alternatives that might fit better, showing your flexibility and commitment to their needs. Let the data do the talking when it comes to logic and value. Present facts and figures that underscore the benefits of your service, making the value proposition clear. Sometimes, though, you need to recognize when to fold. If the customer’s mind is set, gracefully bow out, leaving the door open for future opportunities.

When a customer decides against my offer, I take it in stride, acknowledging their decision respectfully. I sincerely thank them for their time and consideration. I see each rejection as an opportunity to learn, so I ask for feedback with genuine curiosity, aiming to gain insights that could enhance my future proposals. I always leave the conversation with the door open. Throughout this process, I keep my tone upbeat, ensuring no hint of disappointment seeps into my communication. After all, every interaction is a stepping stone towards building a lasting professional relationship. Reflecting on the experience, I ponder what could be tweaked in my sales strategy. There is long-term growth and valuable lessons to be learned.

Facing objection or rejection is common. When your customer objects, first understand that they are not happy with the solution you gave for their question. Try giving a different option. It's better to keep 2 options ready, if first one does not work then offer the second one after some stretch. If still the customer objects or rejects then there is no possibility to close the deal on spot. Understand the reason for final rejection and in future follow up if you are able to give them their desired solution. Even if not, follow up to know if they have changed their mind. I would say, following up 3 times is good enough in intervals. If the customer is not turning after that then better move on!

Maintain a positive attitude and don't take rejection personally. View objections as opportunities to learn and refine your approach. Be persistent in your efforts to overcome objections and continue building rapport with the prospect.

Listen carefully to what the customer has to say. Once you've dealt with their objections and you're heading towards a deal, keep an eye out for their feedback. See how happy they are with the answers and solutions you've given them. If there are any new questions or worries, be ready to provide more information or talk about the problem again.