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What do you do if developers and stakeholders are not on the same page?

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What do you do if developers and stakeholders are not on the same page? This is a common challenge for quality assurance (QA) professionals who need to ensure that the software meets the expectations and requirements of both parties. In this article, you will learn some practical tips and strategies to bridge the gap between developers and stakeholders and improve your QA process.

本文章的要点总结

Start with empathy:

Take the time to listen to the concerns, requirements, and priorities of both developers and stakeholders. This helps in finding common ground and resolving conflicts more effectively.### *Educate on QA benefits:Explain how QA ensures software quality, functionality, and reliability while supporting business goals. Demonstrating these benefits can increase appreciation and cooperation from both sides.

本摘要由 AI 和以下专家提供支持

Ansha Batra
Talha Sajjad

SQA Automation Engineer

1 Communicate early and often

One of the key factors for successful QA is clear and frequent communication between developers and stakeholders. You should establish a regular feedback loop that allows you to share updates, report issues, ask questions, and clarify expectations. You should also use effective communication tools and methods, such as email, chat, video calls, screenshots, or demos, depending on the context and preference of your audience. By communicating early and often, you can avoid misunderstandings, resolve conflicts, and align your goals.

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Talha Sajjad

SQA Automation Engineer
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Facilitate open communication channels, clarify expectations, align goals, encourage collaboration, use visual aids, conduct regular meetings, address concerns promptly, and seek consensus through compromise and negotiation.

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Ansha Batra
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Initiate open and transparent communication channels to ensure that all parties are kept informed about project progress, challenges, and decisions. Regular meetings, emails, and updates can help bridge the gap and align expectations.

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Md Sakib Hossain Palash

Test Lead
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It is very common for a fast paced project that developers or stakeholders are not always in the same page with testing processes. While it is important to communicate it early and several times when needed, it is also useful to find the right situation to communicate. Ideally, in the next stand-up or in an organised meeting where people will be listening. Sometimes communicating this as soon as the feeling arises can lead to not being heard or not understood properly due to focus on other important things.

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Awais Saleem

Sr. Software Quality Assurance Engineer
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Here's what to do if developers and stakeholders are misaligned: Open Communication: Talk frequently, clarify expectations and ensure everyone understands project goals. Bridge the Gap: Involve both sides in discussions, testing and decision-making. Define Requirements: Clearly document project requirements and specifications to avoid misunderstandings.

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2 Understand the perspectives and priorities of both sides

Another important aspect of QA is to understand the perspectives and priorities of both developers and stakeholders. You should try to empathize with their needs, challenges, and constraints, and respect their opinions and expertise. You should also be aware of the different terminologies, assumptions, and expectations that each side may have, and explain them clearly when necessary. For example, you may need to translate technical jargon for stakeholders, or provide business context for developers. By understanding the perspectives and priorities of both sides, you can foster trust, collaboration, and mutual understanding.

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Ansha Batra
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Take the time to listen to the concerns, requirements, and priorities of both developers and stakeholders. Understanding their perspectives can help in finding common ground and resolving conflicts more effectively.

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3 Define and document the requirements and specifications

A common source of confusion and frustration for QA is when the requirements and specifications of the software are vague, incomplete, or inconsistent. You should work with both developers and stakeholders to define and document the requirements and specifications of the software in a clear, concise, and comprehensive way. You should also use a standard format and structure, such as user stories, acceptance criteria, or test cases, to communicate the requirements and specifications. By defining and documenting the requirements and specifications, you can ensure that everyone is on the same page and that the software meets the expectations.

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Ansha Batra
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Clearly define and document project requirements, specifications, and expectations to avoid ambiguity and misinterpretation. This ensures that everyone is working towards the same goals and objectives.

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4 Involve both developers and stakeholders in the testing process

Another way to bridge the gap between developers and stakeholders is to involve them in the testing process. You should invite them to participate in the planning, execution, and evaluation of the testing activities, such as test design, test execution, bug reporting, or user acceptance testing. You should also encourage them to provide feedback, suggestions, or comments on the testing results, and to collaborate on finding solutions for any issues or defects. By involving both developers and stakeholders in the testing process, you can increase their engagement, ownership, and satisfaction with the software.

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5 Educate both developers and stakeholders on the value and benefits of QA

Finally, you should educate both developers and stakeholders on the value and benefits of QA. You should explain how QA helps to ensure the quality, functionality, usability, and reliability of the software, and how it supports the business objectives and user needs. You should also demonstrate how QA saves time, money, and resources by preventing or detecting errors, bugs, or defects early in the development cycle. By educating both developers and stakeholders on the value and benefits of QA, you can increase their appreciation, support, and cooperation for your QA efforts.

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Ansha Batra
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Help both developers and stakeholders understand the importance of quality assurance and how it contributes to the overall success of the project. Highlight the benefits of QA in terms of improving product quality, reducing rework, and enhancing customer satisfaction.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if developers and stakeholders are not on the same page?

1

2

3

4

5

6

1 Communicate early and often

2 Understand the perspectives and priorities of both sides

3 Define and document the requirements and specifications

4 Involve both developers and stakeholders in the testing process

5 Educate both developers and stakeholders on the value and benefits of QA

6 Here’s what else to consider

Quality Assurance

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What do you do if developers and stakeholders are not on the same page?

1

2

3

4

5

6

1 Communicate early and often

2 Understand the perspectives and priorities of both sides

3 Define and document the requirements and specifications

4 Involve both developers and stakeholders in the testing process

5 Educate both developers and stakeholders on the value and benefits of QA

6 Here’s what else to consider

Quality Assurance

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感谢您的反馈

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