What do you do if delegation hinders the growth of client relationships in Client Relations?

由人工智能和领英社区提供技术支持

Delegation is a crucial skill in client relations, ensuring that your team can handle various tasks efficiently while maintaining a high level of service. However, if not managed properly, delegation can lead to a disconnect between your clients and your team, potentially harming those valuable relationships. It's essential to strike the right balance to foster growth and ensure client satisfaction.

本文章的要点总结

Reassess delegation tasks:

Evaluate which tasks need your personal touch to maintain strong client connections. Delegate non-client-facing responsibilities to free up time for nurturing relationships.### *Comprehensive team training:Invest in both technical and soft skills training for your team. This empowers them to handle tasks efficiently while maintaining excellent client relations.

本摘要由 AI 和以下专家提供支持

Maaz Ahmad, MBA

Business Development & Key Account…
Ricardo Lo?ck Cossou

Je suis porté par une énergie infinie…

1 Recognize Issues

When delegation leads to issues in client relationships, it's vital to quickly identify the root causes. These might include communication breakdowns, lack of team member expertise, or insufficient oversight. By acknowledging these problems, you can take proactive steps to address them. This might involve reassigning tasks, providing additional training, or enhancing your team's understanding of client needs. Your priority should always be to maintain the integrity of client relationships while ensuring that delegation remains an asset, not a liability.

添加您的观点

Maaz Ahmad, MBA

Business Development & Key Account Manager | 8x LinkedIn Top Voice | Business Relationship Management | Marketing Operations | Client Relations | CRM | Business Management |
举报内容
I reassess my approach to delegation to ensure it enhances rather than hinders client relationships. Firstly, I evaluate the delegation process to identify any bottlenecks or miscommunications that may be affecting client interactions. Secondly, I consider delegating tasks that are less client-facing, allowing me to focus more time and energy on building and nurturing client relationships. Thirdly, I communicate openly and transparently with my team, ensuring they understand the importance of client relationships and the need for a collaborative approach. By refining my delegation strategy, I aim to strengthen client relationships and drive growth in Client Relations.

已翻译

赞
Ricardo Lo?ck Cossou

Je suis porté par une énergie infinie ???? . Signe: Bélier, élément:??, Personnalité: Protagoniste. Je provoque ma chance. Entourez-vous des personnes qui voient le meilleur en vous??. #?avamarcher, Enangnon Dandan.
举报内容
Les difficultés majeures de la relation client sont la mise en place d'un processus de traitement des demandes, l'obtention des informations par rapport au client et l'épanouissement des agents qui s'occupent de ce travail. Chacun de ses éléments est nécessaire pour assurer la satisfaction client.

已翻译

赞
José Rogelio Terán Bueno

Linkedin Top Voice | Product & Growth | Designer | Focused on Acquisition and User Activation. 12+ Years of experience in Branding/Product/Growth/Startup Management
举报内容
Hay algo en lo que cualquier especialista en servicio al cliente coincidirá; si tú hiciste el primer acercamiento con un cliente, formaste parte del proceso de venta y cierre, es todo un reto pasar el balón a los ejecutivos de cuenta que llevan el día a día de los clientes y permiten que una organización escale. Hay una frase “sobre aviso no hay enga?o” y este es un gran ejemplo de cómo se debe explicar el proceso en su totalidad a los clientes para que no haya sorpresas y las expectativas estén controladas. El problema puede venir de otro lado pero normalmente es un cambio de experiencia el que lo provoca.

已翻译

赞

2 Adjust Delegation

If you notice that delegation is impacting client relationships negatively, consider adjusting your strategy. It may be necessary to reassess which tasks are suitable for delegation and which require your personal touch. Sometimes, it's about finding the right person for the job—someone who not only has the skills but also the interpersonal abilities to interact effectively with clients. Ensure that your team has clear guidelines on how to communicate with clients and that they understand the importance of maintaining those relationships.

添加您的观点

José Rogelio Terán Bueno

Linkedin Top Voice | Product & Growth | Designer | Focused on Acquisition and User Activation. 12+ Years of experience in Branding/Product/Growth/Startup Management
举报内容
Revisa en concreto qué está causando tensiones y ajústalo, a lo mejor definitivamente el perfil a cargo no es el adecuado y requieres cambios drásticos, por otro lado a veces un problema puede ser más grande de lo que parece y si lo revisas puedes en realidad ser algo sencillo de resolver, incluso tan sencillo como para resolverlo con una conversación. Delegar en cierta manera es poner en manos de otra persona un resultado que se espera de ti así que es importante que viva a la altura de tus expectativas. Primero has una estrategia interna y luego; ya con un plan, comunícate con el cliente y empieza a ajustar.

已翻译

赞

3 Enhance Training

Investing in comprehensive training programs can empower your team to handle delegated tasks without compromising client relations. Training should cover technical skills and soft skills like communication, empathy, and problem-solving. When your team is well-equipped, they can confidently manage their responsibilities and nurture client relationships. This also demonstrates to clients that your entire team values and understands their business, which can strengthen trust and loyalty.

添加您的观点

José Rogelio Terán Bueno

Linkedin Top Voice | Product & Growth | Designer | Focused on Acquisition and User Activation. 12+ Years of experience in Branding/Product/Growth/Startup Management
举报内容
Si dentro de tu producto o servicio existe un proceso donde primero es comercial y luego debe ser enfocado en la experiencia del cliente para la retención deben de existir procesos de capacitación y educación muy sensibles para que pasar el balón de una experiencia comercial a una de servicio al cliente y escalabilidad (normalmente se espera que este rol lo haga un Key Account Manager) sea efectivo e incluso apreciado por el cliente. Esto debe involucrar un cuidado no sólo del cumplimiento de los resultados sino de la relación e interacción con el cliente.

已翻译

赞

4 Monitor Progress

To ensure that delegation is not hindering client relationships, regular monitoring is essential. This involves tracking the performance of team members and the satisfaction levels of clients. Use feedback from clients to make informed decisions about the delegation process and to identify areas for improvement. Monitoring progress allows for timely adjustments and helps maintain a high standard of client service.

添加您的观点

José Rogelio Terán Bueno

Linkedin Top Voice | Product & Growth | Designer | Focused on Acquisition and User Activation. 12+ Years of experience in Branding/Product/Growth/Startup Management
举报内容
No importa si es la primera vez que se está delegando algo, o si se están haciendo ajustes a un proceso donde hayamos delegado algunas o muchas responsabilidades a alguien más. Es obligatorio supervisar por lo menos durante los primeros meses muy de cerca la experiencia, ya después puedes reclutar un manager que te ayude a hacer ese follow up, pero si lo tienes que hacer tú. La clave es hacerlo de cerca los primeros meses y después hacerlo periódico y entrevistar tanto a ejecutivo de cuentas como al cliente.

已翻译

赞

5 Foster Teamwork

Promoting a culture of teamwork can mitigate the negative effects of delegation on client relationships. Encourage your team to support one another and share knowledge about clients' preferences and expectations. When team members collaborate effectively, they can provide a seamless experience to clients, even when different individuals handle various aspects of the service. A united front can significantly enhance client relations and contribute to business growth.

添加您的观点

6 Personal Engagement

Lastly, ensure that you maintain a level of personal engagement with clients, even when delegating tasks. Your involvement demonstrates that you value the relationship and are committed to their satisfaction. You might set up regular check-ins or be available for key discussions and decisions. Personal engagement helps bridge any potential gaps created by delegation and reassures clients that they are still receiving the attention and expertise they expect.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Client Relations

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

What do you do if delegation hinders the growth of client relationships in Client Relations?

1

2

3

4

5

6

7

1 Recognize Issues

2 Adjust Delegation

3 Enhance Training

4 Monitor Progress

5 Foster Teamwork

6 Personal Engagement

7 Here’s what else to consider

Client Relations

给文章评分

感谢您的反馈

更多Client Relations相关文章

更多相关阅读内容