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What do you do if delegated tasks are not aligned with the overall goals of the organization?

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In customer service management, aligning every task with the organization's goals is crucial for success. Imagine you're leading a team, and you've just delegated tasks, but then you realize they don't quite fit with the broader objectives of your company. What do you do? This situation is more common than you might think, and handling it effectively can save not only time and resources but also ensure that your team remains on the path to achieving the company's vision. Let's explore some steps to address this misalignment and steer your team back in the right direction.

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1 Identify Mismatch

When you notice a discrepancy between the tasks you've delegated and the company's goals, the first step is to pinpoint exactly where the mismatch lies. Scrutinize the tasks against the organization's objectives to understand the divergence fully. This may involve revisiting the company's mission statement, current objectives, and key performance indicators (KPIs) to ensure that your understanding of the goals is accurate. Once you identify the specific areas of misalignment, you can begin to address them directly.

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Lígia Gon?alves

Ensino a vender sem lero-lero | Processos e Estratégias de Vendas | Sales Enablement | Eficiência Comercial | Gest?o de Clientes | método E.I.T.A. da prospec??o à experiência do cliente | Talentos 45+
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é preciso ter conhecimento e entendimento dos objetivos da empresa, principalmente o motivo de existirem. Com base nesses dados você precisa olhar para as atividades desempenhadas e reanalisar garantindo que as a??es principais e delega??es estejam em alinhamento com os objetivos.

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2 Communicate Clearly

Communication is key in resolving any misalignment of tasks with organizational goals. You need to have a candid conversation with your team about the observed discrepancies. This involves explaining the reasons why certain tasks are not contributing to the company's objectives and how this misalignment could impact the overall performance. Be transparent about any changes that need to be made, and ensure that everyone understands the importance of realigning their efforts with the company's goals.

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Fernando Azarias

Team Leader | CHO - Chief Happiness Officer | LinkedIn Top Voice | Mercado Financeiro | Recrutador e Mentor de Carreira | Embaixador XPLovers | Conteúdo Motivacional | #FalecomAza??.
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Comunica??o clara faz toda a diferen?a quando trata-se de alinhamento com a equipe. Fundamental que todos entendam os objetivos esperados de cada um.

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Lígia Gon?alves

Ensino a vender sem lero-lero | Processos e Estratégias de Vendas | Sales Enablement | Eficiência Comercial | Gest?o de Clientes | método E.I.T.A. da prospec??o à experiência do cliente | Talentos 45+
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Comunicar é garantir que o que você fala é entendido por todos de forma objetiva. é saber que suas a??es falam mais do que as palavras. Tenha clareza que as equipes entendem o objetivo, porque s?o esses, quais impactos etc.

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3 Adjust Priorities

After identifying the misaligned tasks and communicating the issue with your team, the next step is to adjust priorities accordingly. You might need to reassign tasks, alter deadlines, or even put some initiatives on hold to ensure that the team's efforts are focused on what truly matters for the organization. Prioritization is crucial here; it's about making strategic decisions that will contribute to the company's success in the long run.

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Lígia Gon?alves

Ensino a vender sem lero-lero | Processos e Estratégias de Vendas | Sales Enablement | Eficiência Comercial | Gest?o de Clientes | método E.I.T.A. da prospec??o à experiência do cliente | Talentos 45+
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Ajuste prioridades e saiba que quando tudo é urgente, nada é urgente. N?o dá para ter foco em 10 a??es, foco é único. Reorganizar atividades e prioridades é garantir entendimento e condi??es de a??o.

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4 Provide Support

As you adjust priorities and realign tasks, it's essential to provide your team with the necessary support. This could mean offering additional training, resources, or guidance to help them understand and execute their new responsibilities effectively. Remember, change can be challenging, and your team will likely need some help to adapt. Your support can make this transition smoother and more successful.

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5 Monitor Progress

Once the realigned tasks are underway, it's important to monitor progress closely. This means regularly checking in with your team, reviewing completed work, and measuring outcomes against the company's goals. Monitoring progress will help you catch any further misalignments early and ensure that your team remains on track. It also provides an opportunity for feedback and continuous improvement.

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6 Reflect and Learn

Finally, take this experience as a learning opportunity. Reflect on why tasks were misaligned in the first place and what can be done to prevent similar situations in the future. This might involve refining your delegation process, improving goal communication, or reassessing how tasks are developed and assigned. Continuous learning and improvement are vital in customer service management, as they help ensure that the organization remains agile and goal-oriented.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Customer Service Management

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What do you do if delegated tasks are not aligned with the overall goals of the organization?

1

2

3

4

5

6

7

1 Identify Mismatch

2 Communicate Clearly

3 Adjust Priorities

4 Provide Support

5 Monitor Progress

6 Reflect and Learn

7 Here’s what else to consider

Customer Service Management

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What do you do if delegated tasks are not aligned with the overall goals of the organization?

1

2

3

4

5

6

7

1 Identify Mismatch

2 Communicate Clearly

3 Adjust Priorities

4 Provide Support

5 Monitor Progress

6 Reflect and Learn

7 Here’s what else to consider

Customer Service Management

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感谢您的反馈

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