What do you do if a customer service interaction is filled with logical fallacies?
When you're in the thick of a customer service conversation and suddenly realize that the dialogue is peppered with logical fallacies, it can be disorienting. Logical fallacies are errors in reasoning that undermine the logic of an argument. They can manifest as hasty generalizations, ad hominem attacks, or false dilemmas, among others. In customer service, your goal is to resolve issues and maintain a positive relationship with the customer, so it's crucial to handle these fallacies tactfully.
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