What do you do if a customer requests a discount or special offer?

In my experience customers will always want something especially if you are in the service industry using every opportunity to make requests of discounts or free service . We can employ certain strategies for example the Triple D approach Delay Dilute Deny While “Negotiation” will be the last resort after carefully evaluating certain factors such as the request made, customer purchasing history and Status of their membership which plays an integral role as to the value attached. In the end, find a common ground where it will be a win win for both parties. Customer is happy and you get a repeat business and customer retention plus not making it easy for customers to take advantage always.

The decision to buy anything is a choice between how much it costs vs how much do I want it. Meet price objections or discount requests with value. Build value in your product or service based on the customers wants and needs

Before offering a discount show the value proposition and the benefits , repeat again if required. Show them the possibilities of exploring the premium product . Explain the price as an investment rather than a cost . Finally offer the discount depending on the customer loyalty and purchase patterns and behaviour.

I do my best to accommodate their needs within reason. Everyone now has a budget due to all price increases. I try not to push a client to live beyond their means but encourage them to make the right decision for themselves.

Understanding clearly for limitation for company policy & expectations from the other side our precious customers will support this process to succeed it is all about expectation & highlighting & maximizing all the other benefits WICH already offered with confidence with continuous follow up to future coming events in all departments & to update our customer with all coming events

There are discount the policy doesn't allow, the best option here, is to politely and jokingly turn it down with a lovely tune, we do not give discount.

“If you do it once, it’s a favor. If you do it twice, it’s expected”. I do know that with every rule of thumb there are exceptions, but this has been my experience.

When a customer asks for a discount and your company allows it, you can offer them a current promotion, explore budget-friendly options, or provide extra value like free shipping. Always be polite and professional in your response.

Familiarize yourself with your company's policies on discounts and special offers. Make sure you understand the guidelines for providing discounts and any parameters that need to be followed.

When a customer asks for a discount, politely decline but highlight alternative deals like free shipping or bundled product discounts. Frame these as ways to get more value. This keeps the customer engaged and might lead to a sale.

If providing a discount or special offer is not possible, consider offering alternatives to meet the customer's needs. This could include suggesting other products or services, providing excellent customer service, or exploring loyalty programs.

In my experince yes i face many customers who ask for the discount price in that cases i offer them to take a product for more tenure , so that i can offer them a product with out discount lets say a tablet is for 15 days is 300 and 30 days it is 450 so it will help them.

Most of the time people just ask so they FEEL they are getting something special, or special treatment. While there is nothing wrong with that, it is also a good idea to have an arsenal of things in your back pocket that you can offer someone to make them have that warm and fuzzy feeling. A small gift, a special favor, or just your personal phone number if they need help down the road. Think of what you would prefer if the roles were reversed, and remember that customer service and special treatment has a lot of value nowadays that has been missing or degraded in the last few years.

Excellent article! This has happened to me a lot and from personal experience I say that the ideal is to analyze the situation, understand whether or not it is viable to give the given discount to the customer; If it is not possible to give a discount or offer, I think it is essential to explain in detail and in a welcoming way to the customer why the discount is not possible and what advantages they will obtain with a certain product or service (In my case I provide psycho-pedagogical assistance).

When a customer asks for a discount, understand their needs first. Emphasize your product's value proposition. Offer alternative incentives like free installation instead of a straight discount. Negotiate strategically with a set minimum price. Be polite, confident, and focus on building a long-term relationship.

I believe being able to articulate your value is key here. Also, providing a discount is not always the answer. Find out what is important to your customer or client. Then offer an incentive or something to appease the customer. But lowering your value because someone asks, sets a precedent that you might not find favorable.

Whatever is mentioned I totally agree with this.In addition to if you want to have good customer building management you should always try to help clients at the same time to think about your company's benefit as well as yours.

Good negotiation skills start in the beginning when you are building value. But it also involves making people feel special. Money is never the only motivator. Value is the best replacement. Show them the benefits relating to them and their needs.

Always negotiate, and if it is reasonable and within your power explain everything to your customer to make it a win-win deal. Knock it out of the park from both a company and customer perspective!

A lot of people are afraid to give you the truth up front. Sometimes that follow up can extract the real objection if you go about it the right way. I’ve found it is usually best to make sure they are doing well, how their day is going etc, and ask about anything outside of the sale that is going on in their real life. The second thing is to have fun and laugh. Those two things make getting to the heart of the matter so much easier when someone is comfortable with you.

After addressing the customer's request, follow up to ensure that they are satisfied with the resolution. This demonstrates your commitment to customer satisfaction and can help build long-term relationships with customers.

Acknowledge and Listen: Thank them for their interest and politely listen to their reasons for asking for a discount. This shows you value their business and might reveal underlying concerns about price or value. Understand Their Needs: Sometimes, a discount request can be a sign that the customer doesn't fully understand the value proposition of your product or service. Briefly explain the benefits they'll receive and how it solves their problem.

Being strategic in this decision by creating a Rewards/Loyalty program not only offers benefits to both a Company (still making margins, non discrimination, employee abuse, devaluing product/brand, tracking and even increasing repeat purchases), but also to the customer (value for money, benefits beyond just a discount and personalized bonuses based on good purchase behaviors).

If a customer requests a discount or special offer, I'd evaluate the situation based on company policies and guidelines. I'd consider the customer's loyalty, the potential impact on profitability, and the long-term value of retaining the customer. Depending on the circumstances, I might offer a discount, alternative solution, or explain the value of our products/services to justify the pricing.

I believe that people are more likely to make a purchase when they are presented with incentives or special deals. This can enhance their overall experience and increase their customer lifetime value. By focusing on the customer journey and providing special offers, you can create a positive impact that encourages loyalty and repeat business.