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What do you do if conflicts arise and you want to improve your emotional intelligence as an entrepreneur?

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As an entrepreneur, you're no stranger to the high-pressure situations that can lead to conflicts. Whether it's a disagreement with a partner, a dispute with a vendor, or an issue within your team, conflicts are practically inevitable. But how you handle these conflicts can set you apart and be a testament to your emotional intelligence (EI). Emotional intelligence is the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others. Improving your EI can help you navigate business challenges more effectively and maintain strong professional relationships.

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Charmaine Hammond, MA, CSP

Conflict Resolution | Communication | Resilience | Workplace Collaboration | Speaker & Trainer | Charmaine helps teams…
Tammy Dunnett, PCC, CPCC, MN BN

? Communicate with Confidence | Leadership and Executive Coaching | Difficult Conversations to Workplace Bullying ?
Madhukar Anand

Indian Revenue Service, Deputy Director Investigation at Income Tax Department Of India

1 Recognize Triggers

The first step in managing conflicts with heightened emotional intelligence is to recognize your personal triggers. These are specific situations or behaviors that elicit a strong emotional response from you. By being aware of these triggers, you can prepare yourself to respond rather than react when they occur. This self-awareness is a crucial aspect of EI, as it enables you to take a step back and assess the situation objectively, which is vital in finding a constructive resolution.

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Charmaine Hammond, MA, CSP

Conflict Resolution | Communication | Resilience | Workplace Collaboration | Speaker & Trainer | Charmaine helps teams Work Better Together. Supplier Diversity. Executive Producer-Back Home Again Movie.
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Knowing what sets you off (triggers) is very important. We can then pre-plan what to do when we feel triggered so that we can self regulate. Emotions can create challenges in staying present, and not reacting. Responding is rooted in emotional regulation. A great exercise is to write a list of ten things you can do to keep calm when feeling triggered.

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Tammy Dunnett, PCC, CPCC, MN BN

? Communicate with Confidence | Leadership and Executive Coaching | Difficult Conversations to Workplace Bullying ?
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Emotions are information. They tell us what is important and meaningful to us. Recognizing triggers is not always obvious and can be especially challenging when we are emotionally over stimulated or hijacked. We have all been there. A great place to begin understanding the triggers is with reflecting back on experiences where your response to an event was out or proportion to the stimulus. Another place to begin exploring your triggers is with a personality assessment like DISC (many of our conflicts are as a result of the differences between us) and with Emotional Intelligence assessments. Both can shortcut the insights to your triggers

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Walemba Jay ????????

Strategic Human Resources Consultant ?? Certified International Resume Writer ?? Career Advisor ?? Expert in Supporting Organizational Restructuring ??
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ake time to reflect on your own emotions, strengths, weaknesses, and triggers. Pay attention to how you react in different situations and the impact your emotions have on your decision-making and interactions with others.

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2 Listen Actively

When a conflict arises, it's essential to practice active listening. This means fully concentrating on what is being said rather than just passively hearing the message of the speaker. Active listening involves paying attention to the speaker's body language, tone of voice, and other non-verbal cues. By doing so, you can gain a deeper understanding of the other person's perspective and feelings, which is a core component of emotional intelligence.

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3 Express Empathy

Empathy is the ability to understand and share the feelings of another person. In the context of conflict resolution, expressing empathy can help de-escalate tensions and build rapport. Show genuine concern for the other person's feelings and viewpoints. This doesn't mean you have to agree with them, but acknowledging their emotions can create a more collaborative atmosphere for resolving the conflict.

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4 Manage Emotions

One of the hallmarks of emotional intelligence is the ability to manage your emotions during stressful situations. When faced with conflict, it's important to keep your emotions in check to prevent them from escalating the situation. This involves recognizing your emotional responses and using techniques such as deep breathing or taking a moment to compose yourself before responding.

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Madhukar Anand

Indian Revenue Service, Deputy Director Investigation at Income Tax Department Of India
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Keep the conversations one to one , so that any emotional outburst , doesn't become public . You may want to choose to discuss the conflict situation with a trusted aide so that , you can see the issue more clearly

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5 Seek Solutions

After understanding the conflict and managing your emotions, focus on seeking solutions. This involves brainstorming possible resolutions with the other party and being open to compromise. A solution-focused approach is beneficial as it shifts the conversation from what went wrong to how it can be fixed. This positive shift can foster a more cooperative environment and lead to a mutually beneficial outcome.

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Madhukar Anand

Indian Revenue Service, Deputy Director Investigation at Income Tax Department Of India
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But one should be careful that one doesn't overcompensate the conflict maker and agree to her/his all demands just to make the conflict go away. Do what is fair and just

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6 Reflect and Learn

Finally, after resolving the conflict, take time to reflect on what happened and what you learned from the experience. Reflection is a key part of growing your emotional intelligence as it allows you to consider what strategies worked, what didn't, and how you might handle similar situations in the future. By learning from each conflict, you can continue to improve your conflict resolution skills and emotional intelligence as an entrepreneur.

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Hussam Afridi

Academia, Industry and Services
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Not only in managing conflicts but in general personal and professional spheres of life, to reflect and learn is a process whereby an individual benefits his/her own perception powers. Given the right value system and sense of identity, the senses of reflection and learning are further refined. It invites listening, understanding, empathy, a forward oriented approach and potential to build cohesiveness within teams.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if conflicts arise and you want to improve your emotional intelligence as an entrepreneur?

1

2

3

4

5

6

7

1 Recognize Triggers

2 Listen Actively

3 Express Empathy

4 Manage Emotions

5 Seek Solutions

6 Reflect and Learn

7 Here’s what else to consider

Conflict Resolution

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What do you do if conflicts arise and you want to improve your emotional intelligence as an entrepreneur?

1

2

3

4

5

6

7

1 Recognize Triggers

2 Listen Actively

3 Express Empathy

4 Manage Emotions

5 Seek Solutions

6 Reflect and Learn

7 Here’s what else to consider

Conflict Resolution

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