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What do you do if conflicts arise during project management?

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Conflict is inevitable in any project, especially when you have multiple stakeholders, deadlines, and resources involved. However, conflict can also be a source of creativity, innovation, and learning if you manage it effectively. In this article, you will learn some practical tips on how to handle conflict during project management and turn it into a positive force for your team and your project.

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Charu Goel

Project Manager | Business Strategist | CSM-Certified | PepsiCo
Archana Shetty

Vice President – IT Projects | Driving business success with people, strategy and technology! Blue Ocean Strategy | AI,…
Vocess Claro

especialista en capacitacion en MININTER

1 Identify the source of conflict

To deal with conflict, the first step is to understand what is causing it. Conflict can come from miscommunication, personality clashes, competing interests, lack of trust, poor performance, or resource constraints. To identify the source of conflict, you must actively listen to all parties involved, ask open-ended questions, and avoid making assumptions or judgments. Additionally, it is important to clarify the project goals, scope, and deliverables to ensure everyone is on the same page.

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Charu Goel

Project Manager | Business Strategist | CSM-Certified | PepsiCo
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Conflict resolution is crucial instead of just ignoring it. Understand the root cause of conflict. It can stem from miscommunication, differing values, personality clashes, competing interests, unfair blame games or resource constraints. Effective conflict management doesn’t eliminate conflicts entirely; it just ensures they remain manageable while fostering creativity and communication within the team.

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Vocess Claro

especialista en capacitacion en MININTER
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Para identificar el origen del conflicto tambien se debe considerar: a) el nivel de influencia de los intereses particulares contra los intereses colectivos b) la intension de las partes para dialogar y reconocer que son responsables de originar dicho conflicto. Muchas veces las personas no dejan de lado sus intereses y desean que los otros asuman dichos intereses particulares como suyos y como las partes no seden se inicia el conflcito . Para el segundo caso es importante saber anticipadamente si las partes tienen la intension de dialgo, si esto no se da, es casi seguro que se inicia un conflicto

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2 Choose an appropriate conflict resolution style

When faced with a conflict, you can adopt different resolution styles depending on the situation and the relationship between the parties. These styles include accommodating, avoiding, collaborating, compromising, and competing. Accommodating involves giving in to the other party's demands, while avoiding means ignoring or evading the conflict. Collaborating involves working together to find a mutually beneficial solution; compromising involves finding a middle ground; and competing involves asserting your position or authority. You can choose the most appropriate style based on the importance of the issue, the power balance, and the time available. It is also possible to switch between styles as the situation evolves.

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Vocess Claro

especialista en capacitacion en MININTER
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Creo con total seguridad que el estilo para resolver conflictos esta sujeto a la realidad problematica que se tenga y a la voluntad de las partes para salir del mismo. Si esto no esta claro se propondra medidas desde el punto de vista del especialista que va a resolver el problema y no de la problematica en si misma. Cualquier consulta [email protected] me gustaria leer otras opiniones al respecto

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3 Apply effective communication skills

Communication is essential for resolving any conflict. To do this successfully, you must communicate clearly, respectfully, and constructively with the other party, and avoid escalating the situation with negative emotions or behaviors. Showing empathy towards their perspective, feelings, and needs is important. It's also important to be assertive in expressing your own perspective, feelings, and needs without being aggressive or passive. Feedback should be constructive and focus on the issue rather than the person. Negotiations should involve exploring different options and alternatives that can satisfy both parties, and reach a fair and realistic agreement. If needed, mediation can be sought from a neutral third party to facilitate communication, clarify issues, and suggest possible solutions. Applying these communication skills will help foster a positive and productive dialogue that can lead to a satisfactory outcome for both parties.

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Vocess Claro

especialista en capacitacion en MININTER
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Es importante considerar: a) que las partes expresen su punto de vista con total claridad y que sea entendida por la otra parte b) que los puntos de vista expresados sean de facil aceptacion por la otra parte y que el mismo lo motive a buscar la solucion conjunta Es muy importante tener claro que se debe mirar la solucion del conflicto como una busqueda del bien comun en donde ambas partes ganan y pierden

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4 Implement and monitor the solution

Once you have reached an agreement with the other party, you need to document the solution and the responsibilities of each party, communicate the solution to relevant stakeholders and team members, follow up on agreed actions and deliverables, provide support and feedback to the other party, evaluate the results and impact of the solution, and celebrate achievements and learning. Through this implementation and monitoring process, you can make sure that the conflict is resolved effectively so that the project can move forward smoothly.

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5 Learn from the conflict

The final step to deal with conflict is to learn from it and use it as an opportunity for improvement and growth. You need to reflect on the causes and consequences of the conflict, identify your strengths and weaknesses in conflict management, recognize the positive aspects of the conflict, appreciate the diversity and contributions of the other party, apply the lessons learned to prevent or minimize future conflicts, and share your insights and best practices with others. Through this process, you can enhance your conflict management competence and confidence, while also fostering a culture of collaboration and innovation in your project team.

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Judith W?lde

?? Ich sorge dafür, dass du besser mit Druck, Stress und Konflikten umgehen lernst | Coachin, Mentaltrainerin & Mediatorin ||?? International t?tig (DE/EN) |?? 15+ Jahre Erfahrung im Personalbereich.
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In an ideal situation, once the conflict is resolved, and the project is moving rather smoothly, all mentioned aspects (reflect on the cause, insights, learnings and best practices) of the analysis should be carried out togehter with all parties/ stakeholders involved in the conflict. This way the entire team can partake in the learning experience.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Archana Shetty

Vice President – IT Projects | Driving business success with people, strategy and technology! Blue Ocean Strategy | AI, Digital Transformation | Executive Coaching | Leadership Development | Professional Speaking
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Conflicts are very common in projects. I have seen many conflicts arise due to unclear expectations, unclear communication or unclear goals. Project leaders can play an important role in clarifying the goal, objectives of the team and expectations from team members. Getting the team together on a regular basis and providing a safe space for the team to express their concerns, ask questions and seek clarifications without judging them helps in early detection and resolution of conflicts in projects. Leadership and conflict management skills are critical skills for project managers and leads.

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What do you do if conflicts arise during project management?

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3

4

5

6

1 Identify the source of conflict

2 Choose an appropriate conflict resolution style

3 Apply effective communication skills

4 Implement and monitor the solution

5 Learn from the conflict

6 Here’s what else to consider

Conflict Management

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What do you do if conflicts arise during project management?

1

2

3

4

5

6

1 Identify the source of conflict

2 Choose an appropriate conflict resolution style

3 Apply effective communication skills

4 Implement and monitor the solution

5 Learn from the conflict

6 Here’s what else to consider

Conflict Management

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