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What do you do if conflicts arise during problem solving and you need to document their resolutions?

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Problem solving is a valuable skill that can help you overcome challenges and achieve your goals. However, sometimes you may encounter conflicts with other people who have different opinions, interests, or approaches to the problem. How can you handle these conflicts and document their resolutions in a constructive and respectful way? Here are some tips to guide you.

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Christian Fernando Bonner Barbosa

?? CMO @Rivium | LinkedIn Top Voice | Marketing Digital y Growth | SEO/SEM | Transformación Digital | Innovación y ROI…
HRM Queen Ameenata Koita

??The Official Account of The Sarauniya of Fulbe, Ashanti Ghana ?? Diplomat ?? Royal House of Koita Dynasty ??
Divya Pherwani

Gunvatta Gurukul Alumna, QCI | Ex-Project Head at Business Studies Gurukul | 3× Author | HR | Educator | Corporate…

1 Identify the source of conflict

The first step is to understand what is causing the conflict and how it affects the problem solving process. Is it a factual disagreement, a personal clash, a procedural issue, or a value difference? How does it impact the problem definition, the criteria, the alternatives, or the evaluation? By identifying the source of conflict, you can clarify the nature and scope of the problem and avoid unnecessary arguments.

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HRM Queen Ameenata Koita

??The Official Account of The Sarauniya of Fulbe, Ashanti Ghana ?? Diplomat ?? Royal House of Koita Dynasty ??
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The key to solving any issue is the identify said issue and causes to the issue. Keep lines of communication open and communicate with the people involved. Seek to find common ground of all parties involved and come up with a solution that is acceptable to those involved and then document the outcomes. It is always important to get feedback from those involved so that you can learn from the process.

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Christian Fernando Bonner Barbosa

?? CMO @Rivium | LinkedIn Top Voice | Marketing Digital y Growth | SEO/SEM | Transformación Digital | Innovación y ROI | Desarrollo Web
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Comprender la raíz del conflicto es el primer paso para resolverlo. He aprendido que a menudo los conflictos surgen por malentendidos o diferencias en objetivos o expectativas. Me tomo el tiempo para escuchar a todas las partes involucradas y entender sus perspectivas antes de intentar encontrar una solución.

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2 Communicate effectively

The second step is to communicate effectively with the other parties involved in the problem solving. This means listening actively, expressing your views clearly, asking open-ended questions, and acknowledging different perspectives. Communication is essential for building trust, understanding, and collaboration. It also helps you avoid misunderstandings, assumptions, and biases that can escalate the conflict.

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Christian Fernando Bonner Barbosa

?? CMO @Rivium | LinkedIn Top Voice | Marketing Digital y Growth | SEO/SEM | Transformación Digital | Innovación y ROI | Desarrollo Web
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La comunicación abierta y respetuosa es esencial para resolver conflictos. En mis interacciones, me esfuerzo por ser claro, conciso y objetivo, evitando el lenguaje emocional que pueda exacerbar el conflicto. Facilito un espacio donde todos los involucrados puedan expresar sus puntos de vista sin interrupciones.

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3 Seek common ground

The third step is to seek common ground with the other parties and find areas of agreement, compromise, or synergy. This means focusing on the shared goals, values, or interests that motivate the problem solving, rather than on the differences or positions. It also means exploring multiple options, weighing the pros and cons, and generating creative solutions that can satisfy everyone's needs and preferences.

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Christian Fernando Bonner Barbosa

?? CMO @Rivium | LinkedIn Top Voice | Marketing Digital y Growth | SEO/SEM | Transformación Digital | Innovación y ROI | Desarrollo Web
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Encontrar terreno común puede ayudar a dejar de escalar el conflicto y abrir el camino hacia una resolución. He descubierto que enfocarse en los intereses compartidos y los objetivos comunes del equipo ayuda a realinear a los miembros del equipo y a fomentar la colaboración.

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4 Document the resolution

The fourth step is to document the resolution of the conflict and how it affects the problem solving outcome. This means recording the facts, arguments, decisions, and actions that led to the resolution, as well as the rationale, criteria, and evidence that supported it. Documenting the resolution helps you track the progress, evaluate the results, and learn from the experience. It also helps you prevent future conflicts, improve the problem solving process, and enhance the relationships.

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5 Manage emotions

The fifth step is to manage your emotions and those of the other parties during and after the conflict resolution. This means recognizing, expressing, and regulating your feelings in a healthy and appropriate way, as well as empathizing, validating, and supporting the feelings of others. Managing emotions helps you reduce stress, anger, or resentment, and increase confidence, satisfaction, or gratitude. It also helps you maintain a positive and respectful attitude, and foster a constructive and cooperative climate.

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6 Seek feedback

The sixth step is to seek feedback from the other parties and from yourself on the conflict resolution and the problem solving outcome. This means asking for and giving constructive criticism, praise, or suggestions on how to improve the process, the solution, or the relationship. Seeking feedback helps you identify strengths, weaknesses, opportunities, or threats, and plan for future actions or improvements. It also helps you celebrate successes, acknowledge contributions, and appreciate diversity.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Divya Pherwani

Gunvatta Gurukul Alumna, QCI | Ex-Project Head at Business Studies Gurukul | 3× Author | HR | Educator | Corporate Trainer | Student Counsellor| Content Writer | Connect to build a long term connection
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1. Facilitate Discussion: Encourage open dialogue to understand all perspectives. 2. Identify Solutions: Collaboratively generate potential solutions to the conflict. 3. Document Agreements: Record agreed-upon resolutions, including action items and responsibilities. 4. Establish Timelines: Set deadlines for implementing resolutions to ensure accountability. 5. Follow Up: Monitor progress and address any issues that arise during implementation.

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What do you do if conflicts arise during problem solving and you need to document their resolutions?

1

2

3

4

5

6

7

1 Identify the source of conflict

2 Communicate effectively

3 Seek common ground

4 Document the resolution

5 Manage emotions

6 Seek feedback

7 Here’s what else to consider

Problem Solving

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What do you do if conflicts arise during problem solving and you need to document their resolutions?

1

2

3

4

5

6

7

1 Identify the source of conflict

2 Communicate effectively

3 Seek common ground

4 Document the resolution

5 Manage emotions

6 Seek feedback

7 Here’s what else to consider

Problem Solving

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