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What do you do if collaboration and teamwork among patient advocates lack creativity?

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As a patient advocate, you know how important it is to work with other advocates, health professionals, and patients to achieve the best outcomes. But sometimes, collaboration and teamwork can become stale and routine, lacking the creativity and innovation that can make a difference. How can you spark more creativity in your team and foster a culture of collaborative problem-solving? Here are some tips to help you.

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1 Define the problem

Before you can come up with creative solutions, you need to clearly identify the problem you are trying to solve. What are the needs, goals, and challenges of the patients and the health system? What are the gaps, barriers, and opportunities for improvement? Use data, feedback, and observation to gather information and define the problem in a specific and measurable way.

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Jessica Williams

Medfluencers Director of Operations
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There are several steps that could be taken to foster a more creative environment; one being: Encourage Risk Taking - Foster an environment where advocates feel comfortable taking risks and trying new approaches. Encourage experimentation and don't punish failure, but rather see it as an opportunity to learn and improve.

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J R

Student
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By my own experience and observing real team work I have to say the most important is to lead by example, practice what you preach. Delegate obligations simply doesn’t help the team, if you jump to cover here and there as a leader your participation will be more noticeable. I have had managers that when low staff had answer phones, check patients in, doctors that when all staff is busy run urine samples. Hierarchy/ titles are respect but when it comes to a same goal patient care we all have to come together as a whole to make sure the patient is taking care of.

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2 Brainstorm ideas

Once you have a clear problem statement, you can start generating ideas with your team. Use brainstorming techniques such as mind mapping, free association, or SCAMPER (substitute, combine, adapt, modify, put to another use, eliminate, or reverse) to stimulate your imagination and come up with as many ideas as possible. Don't judge or criticize any idea at this stage, just write them down and encourage everyone to contribute.

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Marianne Sarcich

Breast Cancer Survivor/National Advocate. Breast Health National Advocate. Health Literacy Champion and Health Writer.
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Before ideating can happen and after understanding fully the problem, there's another step. You need to clarify what does success look like. It may not look the same for the different members of the team. Together decide this -- "we will be successful when we achieve this" and bullet point out what that is. Being specific here will help your advocacy effort. This can be done individually first and then together collaborate and agree to what the success of this effort looks like. Now you have an end goal that is more clear than only knowing the problem you just defined. With that in hand, brainstorming will be more on point.

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3 Evaluate and select ideas

After you have a list of ideas, you need to evaluate and select the ones that are most promising and feasible. You can use criteria such as relevance, impact, novelty, cost, and time to rank and filter the ideas. You can also use tools such as the feasibility-viability-desirability matrix, the prioritization matrix, or the impact-effort matrix to help you compare and contrast the ideas. Choose the ideas that best address the problem and align with your goals.

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4 Test and refine ideas

The next step is to test and refine your selected ideas. You can use prototypes, pilots, or experiments to test your ideas in real or simulated situations. You can also use feedback, surveys, or interviews to gather input from your stakeholders, such as patients, health professionals, or managers. Based on the results, you can modify, improve, or discard your ideas until you find the best solution.

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5 Implement and share ideas

The final step is to implement and share your solution with your team and your audience. You can use project management tools, action plans, or timelines to organize and execute your solution. You can also use communication tools, presentations, or stories to share your solution and its benefits with your stakeholders. You can also document and celebrate your achievements and learnings with your team.

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6 Keep learning and improving

Creativity is not a one-time event, but a continuous process of learning and improving. You can use feedback loops, evaluation methods, or improvement cycles to monitor and measure the outcomes and impacts of your solution. You can also use reflection, feedback, or learning sessions to identify what worked well and what can be improved. You can also seek new challenges, opportunities, or perspectives to keep your team motivated and creative.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if collaboration and teamwork among patient advocates lack creativity?

1

2

3

4

5

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1 Define the problem

2 Brainstorm ideas

3 Evaluate and select ideas

4 Test and refine ideas

5 Implement and share ideas

6 Keep learning and improving

7 Here’s what else to consider

Patient Advocacy

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What do you do if collaboration and teamwork among patient advocates lack creativity?

1

2

3

4

5

6

7

1 Define the problem

2 Brainstorm ideas

3 Evaluate and select ideas

4 Test and refine ideas

5 Implement and share ideas

6 Keep learning and improving

7 Here’s what else to consider

Patient Advocacy

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