What do you do if clients provide feedback in event production?

I agree whole heartedly with all that is said here. I would like to add to repeat back to your client how you understood the feedback. This not only tells your client you are listening and that you care and consider their feedback valuable, but it also ensures that you and your client have clear communication! Many times I have misunderstood what someone was REALLY saying and missed their point altogether!

This article has exactly what should be done in a situation such as this. Listening is one of the biggest parts of the job, and feedback is a huge boon once you are able to get it. Always acknowledge them, figure out exactly what they would tweak or add, but also make sure to get their feedback once changes are made to ensure that everyone is on the same page. It all helps when it comes together that way.

Agrade?a pelo feedback: Demonstre gratid?o pelo tempo e esfor?o que os clientes dedicaram para fornecer feedback. Isso mostra que você valoriza suas opini?es e está aberto a melhorias. Avalie o feedback: Analise cuidadosamente o feedback fornecido pelos clientes. Tente entender o que foi mencionado. Isso ajudará a garantir que suas necessidades sejam atendidas e que você possa continuar melhorando seus servi?os.

Always take the best and leave the rest. So much of feedback is biased - obviously, we are human! I encourage everyone to specifically go point by point on the feedback and take inventory. Does it make sense and align with the production objectives. Also, feedback that may not align is not necessarily bad. It could potentially be used in future productions or it might inspire a new idea for something else.

We value client feedback. We try to have a post-event production call to de-brief on what went well, what could've been better, and how we can all work together to make their event even more successful the next time around. Ultimately, it's a collaboration. We succeed together. Their success is our success.

We grow and learn with each event. And each event gets better as we get more experience with the client and they understand our processes better in kind. Always be open to feedback and figuring things out together. Collaboration is key and fosters trust.

Absolutely, actionable feedback is invaluable for continuous improvement. Developing a plan to implement changes based on feedback is essential. This could include adjusting aspects of the current event or incorporating feedback for future events. Implementation demonstrates a commitment to evolving and enhancing event production processes, showcasing dedication to excellence and client satisfaction. It's a tangible way to show that feedback is valued and taken seriously.

Exact ROI can be hard to pinpoint. One way event clients determine this is through attendee surveys. Another is looking at attendance growth from year to year (which may depend on other factors like the economy) or social media engagement. Ultimately we see the most ROI through positive attendee feedback and indirect results such as a boost in sales, attendance, or community engagement.