What do you do if the AV technician and presenter clash during a presentation project?

1 Calm Approach

Encountering a clash between your AV technician and presenter can be stressful. Your first step should be to maintain a calm demeanor. By staying composed, you can set the tone for a constructive conversation. Encourage both parties to express their concerns clearly and without interruption. Acknowledge the expertise of the AV technician in handling the technical aspects, while also recognizing the presenter's familiarity with the content and delivery. This mutual respect can pave the way for a collaborative solution.

2 Identify Issues

To resolve a clash effectively, you must first identify the root causes. Listen to both the AV technician and the presenter to understand their perspectives. Is it a technical issue, such as the compatibility of equipment, or is it related to the presentation's content or timing? By pinpointing the exact problem, you can move towards a targeted solution that satisfies both parties and ensures the presentation's success.

3 Mediate Fairly

Acting as a mediator requires fairness and neutrality. It's important to avoid taking sides and instead focus on how to best serve the presentation's goals. Offer solutions that address both parties' concerns, and be open to compromise. For example, if the presenter wants to include an unconventional audio element that the technician believes is risky, suggest a test run before the final decision is made. This balanced approach can help de-escalate tensions and foster cooperation.

6 Build Rapport

Building rapport between the AV technician and presenter can prevent clashes from reoccurring. Encourage them to collaborate early in the preparation process and to learn about each other's roles and challenges. This mutual understanding can lead to a more cohesive working relationship. Remember, a successful presentation is a team effort, and fostering a positive dynamic between all involved parties is crucial for success.