What digital tools do you use to resolve conflicts?

2 Mediation apps

Another digital tool that can help you to resolve conflicts is mediation apps. These are apps that provide you with a neutral third party who can help you to facilitate a dialogue, identify the root causes, and find a mutually acceptable solution. Mediation apps can be useful when you have a complex or sensitive conflict that requires an impartial and professional intervention. Some of the benefits of mediation apps are that they can save you time, money, and stress, as well as preserve or restore your relationship with the other party. However, mediation apps also have some drawbacks, such as the lack of personal connection, the dependence on technology, and the potential for confidentiality breaches. Therefore, you need to be careful when choosing a mediation app, and ensure that it meets your needs, expectations, and ethical standards.

3 Self-help resources

A third digital tool that can help you to resolve conflicts is self-help resources. These are resources that provide you with information, guidance, and tips on how to improve your conflict resolution skills and handle different scenarios. Self-help resources can include blogs, podcasts, books, courses, webinars, and quizzes. Self-help resources can help you to learn from experts, gain new perspectives, and develop your confidence and competence. They can also help you to reflect on your own behavior, emotions, and biases, and how they affect your interactions with others. However, self-help resources also have some limitations and risks, such as the quality, relevance, and credibility of the content, the lack of feedback and support, and the possibility of over-reliance or misuse. Therefore, you need to be selective and critical when using self-help resources, and supplement them with practice and feedback.

4 Emotional intelligence tools

A fourth digital tool that can help you to resolve conflicts is emotional intelligence tools. These are tools that help you to measure, understand, and improve your emotional intelligence, which is the ability to recognize and manage your own and others' emotions. Emotional intelligence tools can include assessments, games, exercises, and coaching. Emotional intelligence tools can help you to enhance your self-awareness, self-regulation, social awareness, and relationship management, which are essential for effective conflict resolution. They can also help you to cope with stress, frustration, and anger, and to empathize with others' feelings and needs. However, emotional intelligence tools also have some challenges and limitations, such as the validity, reliability, and interpretation of the results, the personalization and customization of the tools, and the need for ongoing development and application. Therefore, you need to use emotional intelligence tools with caution and curiosity, and seek feedback and guidance from others.

5 Conflict resolution games

A fifth digital tool that can help you to resolve conflicts is conflict resolution games. These are games that simulate or create conflict situations and challenge you to resolve them in a constructive and creative way. Conflict resolution games can include role-playing, simulations, puzzles, and quizzes. Conflict resolution games can help you to practice your skills, learn from your mistakes, and have fun while doing so. They can also help you to explore different perspectives, strategies, and outcomes, and to develop your critical thinking and problem-solving abilities. However, conflict resolution games also have some drawbacks and limitations, such as the realism, relevance, and diversity of the scenarios, the feedback and evaluation of the performance, and the transfer and generalization of the learning. Therefore, you need to use conflict resolution games with an open mind and a learning attitude, and complement them with real-life experiences and reflections.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?