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What criteria should you use to choose a coffee supplier for your restaurant?

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Choosing a coffee supplier for your restaurant is an important decision that can affect your quality, cost, and customer satisfaction. Coffee is one of the most popular beverages in the world, and many people expect a high standard of taste, freshness, and variety when they order it at a restaurant. How do you find a reliable and suitable coffee supplier for your needs? Here are some criteria to consider.

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1 Quality and consistency

The first and foremost criterion is the quality and consistency of the coffee beans and products that the supplier offers. You want to make sure that the coffee is fresh, roasted properly, and has a rich flavor and aroma. You also want to ensure that the supplier can deliver the same quality and consistency every time, without any delays or shortages. You can check the quality and consistency of the coffee by asking for samples, reading reviews, and visiting the supplier's facility if possible.

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2 Variety and flexibility

The second criterion is the variety and flexibility of the coffee options that the supplier provides. You want to cater to the different preferences and needs of your customers, who may have different tastes, dietary restrictions, or ethical concerns. You may want to offer different types of coffee, such as espresso, filter, decaf, or organic. You may also want to offer different origins, blends, or flavors of coffee, such as Colombian, Ethiopian, or hazelnut. You should look for a supplier that can offer you a wide range of choices and customize them according to your specifications.

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3 Service and support

The third criterion is the service and support that the supplier offers. You want to work with a supplier that is responsive, professional, and helpful. You want to have a clear and easy communication with the supplier, and be able to place orders, track deliveries, and request changes or returns without any hassle. You also want to have access to technical support, training, and advice on how to brew, store, and serve the coffee in the best way possible. You should look for a supplier that has a good reputation, a dedicated account manager, and a customer service team.

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4 Price and value

The fourth criterion is the price and value of the coffee that the supplier charges. You want to get the best quality and variety of coffee for the best price possible. You want to compare the prices of different suppliers and see what they include in their packages. You may want to consider factors such as shipping costs, minimum order quantities, discounts, or incentives. You should look for a supplier that offers you a fair and competitive price, and that gives you a good return on your investment.

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5 Sustainability and ethics

The fifth criterion is the sustainability and ethics of the coffee that the supplier sources. You want to support the social and environmental well-being of the coffee farmers, workers, and communities that produce the coffee. You want to choose a supplier that follows ethical and sustainable practices, such as fair trade, organic certification, or shade-grown cultivation. You should look for a supplier that can provide you with transparent and verified information about the origin, quality, and impact of the coffee.

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6 Compatibility and alignment

The sixth criterion is the compatibility and alignment of the coffee supplier with your restaurant's vision, values, and goals. You want to choose a supplier that shares your passion, philosophy, and standards for coffee. You want to have a long-term and mutually beneficial relationship with the supplier, and be able to collaborate and grow together. You should look for a supplier that understands your needs, expectations, and challenges, and that can offer you solutions, innovations, and opportunities.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Delroy Hanson

Father | Husband | Director of Food and Beverage | EAM | Passionate Hotelier (AI/EP Luxury and Lifestyle Properties)
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It is always a wise business decision to procure from local vendors whenever you can. It can be a key attraction, especially since Javaphiles are increasingly more interested in where the coffee they consume comes from. Some benefits of buying locally are (1) You’re getting the freshest beans possible, coffee is always best three to four days after roasting, and start losing their flavor thereafter. (2) You profit eventually. Proximity reduces the associated costs, delivery and shipping compared to international vendors, whilst retaining quality. (3) It helps the local economy. Plenty of roasters, especially local ones, are independent, so entering a partnership ensures stability.

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What criteria should you use to choose a coffee supplier for your restaurant?

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7

1 Quality and consistency

2 Variety and flexibility

3 Service and support

4 Price and value

5 Sustainability and ethics

6 Compatibility and alignment

7 Here’s what else to consider

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What criteria should you use to choose a coffee supplier for your restaurant?

1

2

3

4

5

6

7

1 Quality and consistency

2 Variety and flexibility

3 Service and support

4 Price and value

5 Sustainability and ethics

6 Compatibility and alignment

7 Here’s what else to consider

Culinary Management

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