What are the challenges and opportunities of virtual classroom facilitation?

One thing I've found helpful is ensuring in advance that everyone is comfortable with a training session being recorded, or providing a slide deck afterwards. This means that even if a technical issue is experienced, participants can still access the content afterwards.

To prevent any technical difficulties, you could share a brief tutorial on how to access the platform, activate the camera, audio and microphone. Also, at the start of the meeting, it's important to take a few minutes to remind them how to interact via the platform and when the microphone can be opened. It's always important to have a co-host to help control the participants' microphone and video and a person dedicated to chat interactions. Another strategy that can help is to have a second place for simultaneous communication with the virtual meeting participants - to rescue those who are unable to access the platform.

Technical challenges in virtual facilitation can be daunting. In addition, consider creating a pre-session tech checklist for participants to ensure they are adequately prepared. Offer technical support resources or a designated tech helpline for quick resolutions. Moreover, embrace asynchronous elements like pre-recorded content or discussion boards to mitigate the impact of real-time technical disruptions. Building a culture of adaptability and patience among participants can also foster a more resilient learning environment. Lastly, continually update your knowledge of emerging virtual tools and best practices to stay ahead of potential technical hurdles.

I try to treat my virtual workshops just like in-person as much as I can. One strategy I use to engage the participants is to use fun (but on topic!) videos peppered throughout and, as a behaviorist, I use them very strategically after a break to reinforce folks coming back as we often lose them for a longer break than was planned. This encourages them to come back on time to watch a cool, fun video. "You snooze, you lose."

Sadly, way too often VCT is a one-way information flow with very little real interaction. In my view, collaborative whiteboards are a must! I start small group sessions by displaying a whiteboard with different colour segments and ask all participants to chose a colour, pick up that colour pen tool, write their name and one amazing talent they have. It's a great icebreaker and ensures they know how to write on the board for subsequent collaborative exercises.

It should go without saying, however, to guarantee an almost face-to-face setting it must be mandatory for every participant to be visual - which means with the camera on full time. Also to connect in a better way with each participant from the start, easy tools, like including a little background information on everyone's location is very helpful and can even be played out in an entertaining way. (ie. "My name is Nina and I am currently sitting at the kitchen table in my newly refurnished Condo")

Adding an area for questions to be collected throughout the session is a good way to keep people engaged. One of the things I miss between in person and virtual facilitation is the difficulty experienced when trying to hold conversation, for fear of talking over other people. This can lead to people sitting on mute and losing engagement. Collecting questions in a written format for answering at a set time allows people to engage without disrupting the session.

Much of our regular virtual training runs 4 to 8 hours. I offer a mid session 15 minute break (regular breaks are also given) during which time I hand over the reins to an employee who is also a yoga instructor. The participants can stretch with us or they can use the break for whatever they choose. The benefits are considerable and the feedback is very positive.

Our Director of Operations (and a deeply experienced L&D professional) says "Transformation is 90% logistics" which ties to both time management and technical delivery (see above). Learners must feel that their time is valued and respected. So being realistic about what can be covered likely means cutting content to ensure space for discussion and application. At PILOT we even put time stamps on the bottom footer of slides and ask our producers to nudge coaches if they are falling behind, as it is often best to separate the timekeeper role from that of the lead presenter or facilitator. Running a "tight" event or session helps to drive future participation as learners leave satisfied and have a higher perceived value of the program.

Managing time and pacing effectively in virtual classrooms can be a complex task. In addition to the mentioned strategies, consider pre-session orientation for participants to familiarize them with the platform's features and time management techniques. Implement time-tracking tools or visual timers during the session to keep everyone on track. Encourage active time management by assigning participants roles like timekeeper or discussion leader. Moreover, conduct periodic pulse checks to gauge participants' energy levels and adapt the pace accordingly. Lastly, provide post-session resources or summaries to reinforce key takeaways and allow participants to review at their own pace.

Addressing cultural diversity and fostering inclusion in virtual classrooms is essential. To enhance this aspect, consider conducting pre-session surveys or assessments to understand participants' cultural backgrounds and preferences. Incorporate diverse perspectives into your content and discussions to create a rich and inclusive learning environment. Offer translation or interpretation services if feasible, ensuring that language is not a barrier to participation. Promote respectful and open dialogues by establishing ground rules for communication and encouraging participants to share their cultural insights and experiences. Lastly, continually seek feedback on inclusivity and cultural sensitivity to refine your facilitation approach.

Gathering feedback and evaluation in virtual classrooms can be challenging but essential. To further address this, consider implementing real-time feedback mechanisms, such as polls or instant surveys, during the session to make adjustments on the fly. Encourage participants to provide input and suggestions for improvement throughout the session via chat or discussion boards. Establish a post-session feedback loop, where participants are invited to reflect on their learning experience and share insights on how the session could be enhanced. Additionally, seek peer feedback or engage in virtual coaching and mentoring to continually refine your facilitation skills.

We often launch new or refer to existing online communities throughout our virtual training sessions. They definitely help keep conversations and learning happening after the session.

Indeed, virtual classroom facilitation offers ample opportunities for professional development and growth. To further leverage this potential, consider cross-training in related fields such as instructional design or technology integration to enhance your skill set. Collaborate with colleagues or mentors to share best practices and learn from their experiences. Stay updated on emerging technologies and trends in virtual education to remain at the forefront of your field. Additionally, seek out speaking engagements or workshop opportunities in virtual conferences or events to broaden your exposure and expertise. Continual self-improvement and exploration in the virtual facilitation landscape can lead to a rewarding and dynamic career.