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What are the challenges of implementing online training in organizations?

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Online training is a popular and cost-effective way to deliver staff development programs, especially in the context of the COVID-19 pandemic. However, it also comes with some challenges that need to be addressed in order to ensure its effectiveness and quality. In this article, we will explore some of the common obstacles that organizations face when implementing online training and offer some tips on how to overcome them.

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Farzeen Ansari

Human Resources Officer | Doctoral Scholar | Corporate Communications & Professional Skills Trainer | Author
Abdul Ghani Jilani

Experienced PDF @ Qamar-e-Bani Hashim | Professional Skills

1 Technical issues

One of the main challenges of online training is dealing with technical issues that may arise during the delivery or access of the content. These can include poor internet connection, incompatible devices or software, glitches, bugs, or errors. Technical issues can cause frustration, distraction, or disengagement among learners and trainers, and affect the learning outcomes. To prevent or minimize technical issues, organizations should ensure that they have reliable and secure platforms and tools for online training, provide clear instructions and support for learners and trainers on how to use them, and have contingency plans in case of emergencies.

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Abdul Ghani Jilani

Experienced PDF @ Qamar-e-Bani Hashim | Professional Skills
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Regarding challenges, it's worth noting that both in-person and online training environments present their unique sets of difficulties. Primary challenge specific to online training is internet connectivity. Effective communication and engagement depend heavily on a stable internet connection for both the trainer and trainees. Additionally, the creation and delivery of interactive content, coupled with the facilitator's ability to maintain interest, pose another challenge. If the training materials lack engagement, trainees may lose interest quickly. Moreover, the proficiency of the trainer in utilizing technology can be a significant hurdle. Overcoming these challenges requires training & practice to ensure a smooth learning experience.

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2 Engagement and motivation

Another challenge of online training is maintaining engagement and motivation among learners and trainers. Online training can lack the social and interactive elements that are present in face-to-face training, such as body language, feedback, or peer learning. This can make online training feel isolated, boring, or irrelevant for some learners and trainers, and reduce their participation and retention. To enhance engagement and motivation, organizations should design online training that is relevant, interactive, and personalized for the learners and trainers, use various media and formats to deliver the content, such as videos, podcasts, or games, and create opportunities for communication and collaboration, such as forums, chats, or group projects.

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Farzeen Ansari

Human Resources Officer | Doctoral Scholar | Corporate Communications & Professional Skills Trainer | Author
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The engagement is lower in online sessions as compared to face to face sessions. In order to improvise the engagement, the trainer should included a number of different things for example interactive quizzes, fun videos, activities rather than a simple white board or ppt. Create enthusiasm and curiosity through different engagement tools.

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3 Evaluation and feedback

A third challenge of online training is evaluating and providing feedback on the learning process and outcomes. Online training can make it difficult to measure and monitor the progress and performance of learners and trainers, as well as the impact and effectiveness of the training program. Online training can also limit the amount and quality of feedback that learners and trainers receive, which can affect their learning and improvement. To address this challenge, organizations should use various methods and tools to assess and track the learning outcomes and satisfaction of learners and trainers, such as quizzes, surveys, or analytics, and provide timely, specific, and constructive feedback that helps them achieve their goals and improve their skills.

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4 Adaptation and innovation

A final challenge of online training is adapting and innovating the training content and delivery to suit the online environment and the changing needs and expectations of learners and trainers. Online training requires different skills and strategies than face-to-face training, such as digital literacy, self-regulation, or time management. Online training also demands constant updating and improvement of the content and delivery to keep up with the latest trends and developments in the field and the market. To overcome this challenge, organizations should provide ongoing training and support for learners and trainers on how to use and benefit from online training, and seek feedback and input from them on how to improve and enhance the online training program.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the challenges of implementing online training in organizations?

1

2

3

4

5

1 Technical issues

2 Engagement and motivation

3 Evaluation and feedback

4 Adaptation and innovation

5 Here’s what else to consider

Staff Development

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What are the challenges of implementing online training in organizations?

1

2

3

4

5

1 Technical issues

2 Engagement and motivation

3 Evaluation and feedback

4 Adaptation and innovation

5 Here’s what else to consider

Staff Development

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