What are the best ways to train concierge staff to be knowledgeable about the local dining scene?

Experience is the greatest tool, especially for training concierge. In addition to on-property training programs, one of the most valuable trainings you can provide for your concierge, is support to experience and explore more. Offer a local map and encourage them to get out and seeing the setting, meeting the owners, chefs, mixologists, baristas, Maitre D' and servers, try the menu first hand, gives them the opportunity to learn hands on how to get there and choose their personal favorites to recommend. Set standards and framework aligned with your properties service levels. Test their knowledge. Mystery Shop/Moment of Truth audit their interactions.

One best practice is to invite the chef and/or owner to your hotel and ask them to bring a sample or two, if that isn't possible, ask the chef/owner if your team could stop by at some point to sample something off of their regular dinner menu. If your hotel has a great transient market or even small group market and the restaurant is known for something outstanding, both parties will thrive.

El proceso de contratación de personal es clave para lograr la excelencia en la operación de este tipo de negocios. Válida todo lo que el postulante te entregue, ya sea con investigación o test. No confies en el texto, hoy todo puede hacer por IA sin esfuerzo.

Training concierge staff to be knowledgeable about the local dining scene is essential for providing guests with personalized recommendations and enhancing their overall experience. Here are some effective ways to train concierge staff in this regard: Familiarization Tours Guest Feedback Menu Tastings Collaboration with Local Restaurants Online Resources Role-Playing Exercises Cross-Training Opportunities Regular Updates and Meetings By implementing these training methods, concierge staff can develop a comprehensive understanding of the local dining scene, build strong relationships with local restaurants, and confidently assist guests in making dining decisions that enhance their overall stay experience.

Find people who are already deeply immersed in the local tourism industry. They will have the network to keep them updated on the newest trends and destinations. And of course, it is important to find people with strong soft skills and high empathy.

Training, training, training. Access to constant training is key so that team members can add skills to their toolbox and refine their customer service delivery. Allowing access to an easy to use platform for constant training is a great way to develop team members.

A team member who cares about giving good advice has a wealth of information at their disposal to review and keep you to date with - TripAdvisor, Google reviews as well as articles on the local press. GMs in SMEs should encourage this review and also keep abreast of the local dining scene themselves to encourage and input to the team's education too.

In my opinion the very first thing starts with people, hence before we train we need resources and for that we got to hire right people, in this case our concierge staff. We should look for candidates who’s got a flair of food, a curiosity for different cuisines, and a willingness to learn and explore. They should also have excellent communication skills, a friendly and professional demeanor, and a problem-solving attitude. Next step would be to train our concierge staff with a clear set of standards and expectations for their performance and service. We can create a guide or a SOP with the best practices and procedures for recommending restaurants, making reservations, handling special requests, and following up with guests.

Setting clear standards and expectations for concierge staff is essential for their success. Imagine a concierge team trained to uphold the highest standards of service, from the moment they assist guests with their reservations to their final follow-up call. They're guided by a checklist that ensures every detail, from the recommended restaurant to the reservation details, meets the concierge's high-service benchmarks. This approach leads to a uniform excellence in service delivery, which is reflected in the satisfaction and loyalty of guests.

Focusing on seeking external partnerships and networks is a strategic approach to training concierge staff to be knowledgeable about the local dining scene. Here are some of the best ways to leverage these external resources: Restaurant partnerships, chef collaborations, food tour companies, local culinary associations. We should also not forget social media and online communities, by engaging with local food bloggers, influencers, and online communities to stay updated on the latest dining trends and recommendations.

Have them drive for Door Dash (DD) or Uber eats (UE)for a week and they’ll learn really quickly what restaurants are the busiest, at what times of the day, what most people are ordering and what parts of town order the most. Plus they get paid for the week by DD or UE and then you make up the difference in pay since it’s training. Then if for some reason they don’t make it in your business they have UE or DD to fall back on or do it on their time as a side hustle. How do I know about it? I’m delivering for them at the moment since I recently had a large amount of coffee stolen from me and just trying to stay afloat.