What are the best ways to negotiate with an emotional person?

It's better you first try and wear the shoes like them by actively listening, empathizing, and providing support, creating an environment where their feelings and concerns are acknowledged and validated.

The answer is in the question. If the opponent is an emotional person. Fill your conversations with the emotions . This will help him or her to connect you more deeply. Once you get connected. The ball is in your court end to end.

1. Try to feel what they are feeling about. 2. Understand their work as well as a personal environment 3. Their presence on social media platforms too can provide some inputs about that person's personality 4. Try to sync in with their thoughts before putting your thoughts

I never start my answer with a "No" if the outcome is against the person's expectation. Its a trigger that stimulates the negative emotions. I rather say you can but the way you want is not possible. If there is nothing we can do at all than I express my support through some words that make him/her feel less helpless. It's case by case and we can't plan. All we can do that we stay alert by not using harsh words and stay silent when they are bursting out frustration on us. Our resilience is not a complete solution but later they will realise that someone tried to help which didn't work out but listened at least. Some persons calls back and apologies.

I like to encourage my clients to use non-violent communication (NVC). That means always speaking from a position of "I": I feel X, I need X, I want X. This removes blame filled language, and puts the other person at ease, and also allows for the emotions to be diffused. Ultimately you cannot control how the other person is going to react, but you can control how you respond to the situation, therefore making sure that you are cool, calm, and collected, using NVC is a great way to start.

The main idea when it comes to Active Listening is Listening to Listen rather than Listening to Say Something! Acknowledging what the other person is speaking is very important. Eye Contact & Facial expressions are the some ways you let the other person know that you care for what the person has to say. Understanding these points makes sure that there is unfiltered understanding of what a person is trying to convey. Which makes communication a lot easier be it giving an appropriate solution or idea.

Seek more clarity and try to repeat what they are trying to convey through to you to make sure that you understand what they are talking about and avoid staying silent when they make a comment or make a suggestion rather ask them to give you time to come back with your point of you or for them to go and think about it and come back to you

If something needs to be negotiated and the person is emotional it is always better to give them time to come down instead of working against time and trying to resolve a matter what the emotions are still high because this can only lead to even deeper conflict and misunderstanding is even if it means giving that person an extra day to think about what you discussed and come back with a clear mind and more questions for you to tackle

Attuning to the other person's perspective and, most importantly, their emotional experience with regards to the topic at hand, is one of the most fundamental ways you can connect with them. All of us feel a certain way and how we feel about what is in front of us is fueled by our personal experiences, beliefs and values. This is unique and very personal to each of us. What is negligible to one person can be very sensitive to another person simply from difference in perspective. Practicing Empathy, meeting the other person where they are at emotionally, is how you can resonate with them and inspire the other person to trust that you can and do understand how they feel. This is the basis for my Emotional Attunement and Resonance.

Expressing Empathy is very sensitive matter. Because it sometimes become hostile. It's very important to let the other person know that you are not mocking them rather you genuinely care for the person you are hearing out.

I always find it helpful to get the person to state their stance and then work from that point to find common ground. In that way it is much easier to get to the point rather than all the emotion.

Part of your preparation will involve focusing on the facts or the objective parts of the situation. Bring clarity to the emotional person by getting them to focus on and agree on what are objective realities.

Being able to clearly and simply describe one's point of view helps the rest of us to understand one's stance and take on what's happening. Each of us respond to facts in our own ways. Some of us acknowledge the sanctity and truth of facts, logic, rational argument. For such of us, the factual approach would be most successful method to negotiate with. For those who us who feel more and want to be acknowledged for their feelings than for rationality, going only on facts and logic may not work out so well. It is vital to first understand how the other person sees and process the world and their experience to know which is the most effective way to negotiate.

Remember to breathe and stay calm because your non-verbal cues can mean a lot to this person and where determine whether the negotiations a beneficial or not so the importance of keeping come cannot be stressed enough here

Offering solutions in an emotional conversation exchange would call the requirement of involvement of both the parties! As mentioned - "How can we" or "What if we" makes a lot of difference in keeping them involved in the conversation.

Always give available options on solutions and make them feel like they are in control of the outcomes by availing policies and procedures that are available at their advantage be transparent about what you offer what you are flexible to work with and be eager to get to the resolution where both parties end up being happy with the outcome

The way we approach solutions directly impacts the viability of the solutions offered. Using "we" and "us" demonstrates to the other party that there is the intention to include them in the solution moving forward. This greatly increases the possibility of success than if it was a "you" vs "me" approach. However, it is vital to not use collaborative solution merely as coverup or bids for sucess if it isn't genuinely intended for the future. Energy does not lie. When it comes to negotiations, any subterfuge or ulterior motives can quickly be picked up and it will lead to moving 10 steps back.

We should not lose sight of who is emotional in that situation. If the other side gets emotional, that should be a signal to us that we need to stay calm. We should not respond emotionally as a reaction to the other person. Instead, we should stay focused on our point or message and try to communicate it as clearly as possible. Getting our message across in a non-violent/composed way is probably our best chance at making steps forward in that situation. Mindfulness is probably the most useful thing that can keep us from getting engulfed in an emotional exchange.

A common way for one's own emotions to be triggered is to react to personal attacks or attacks on one's family. A highly emotional person may use these kinds of attacks to escalate the situation. Try to remember your role in the negotiation. Shelve any personal attacks for the moment and focus on helping the emotional person gain clarity and come to a solution.

100% on this. In the R.A.R.E Advanced Communication Skills that I espouse in Love With Heart | Online, the first fundamental step is Emotional Regulation. Being aware of how I feel and why I feel how I feel, Validating my emotional experience, Making the conscious choice towards words and actions in alignment with my beliefs and values and not simply based in my emotions, To respond and not react. These are the most fundamental Way of Being towards cultivating advanced communication skills that helps navigate difficult situations and conversations with empathy.

Give yourself some time out. Something that feels very emotionally wrought often is less of a big deal after you've had a "calming down" period. Where possible, put a pause in the conversation, saying something like "OK, we've got a lot of issues out on the table and think we've each shared our specific thoughts and ideas. Let's let them sit for (an hour, a day) and come back after we've had some time to think about them and then drive to a conclusion that works for us both."

High emotions can point to a couple of things, the person is feeling very personalised in the situation and understanding their feelings is a crucial pathway into reconnecting and empathising through listening, reassuring or confirming their experience to help them express and feel understood. Another reason people can become emotionally heightened is because they feel very principled about what's going on, which means they have a high conviction of their beliefs. Understanding what those beliefs are and why they mean so much also helps to understand someone's worldview. Either way seeking to understand someone can soothe and settle a lot of people's emotions as they feel recognised and empathised with.

Be gentle with yourself. Empathy starts from within. It's okay to need some time and space to process your own emotions before you are able to reach out to initiate engagement with the other person. A disagreement, fallout, conflict, misunderstanding, differences in perspective is an opportunity to connect.