What are the best ways to make a lasting first impression on hotel guests?

Just asking a question a guest is not used to hearing really helps opening the door to genuine interactions and collecting candid feedback. I always challenge my team to use knowledge they have about a destination to relate. “Oh you’re coming in from Chicago? I should have emailed you my Portillos order before you left!”

Welcome & greet your guests~clients in a way that is warm, genuine & authentic. I will reference during a precon as my example being in the event world. The most important thing you can do outside of the greeting is two things, one provide your undivided attention and listen to your guests/clients, this will help you anticipate the needs of the larger group during their stay. Second, personalize the experience of the precon for the attendees, first impressions are everything. This is your chance to showcase you & your property, elevate your precon amenities & tie in local flares to highlight their surroundings to make them feel immersed in your cities culture. These are a few things I have found successful for increasing guest loyalty.

A memorable experience! Starting from the hotel entrance, and say goodbye (departure) at the hotel entrance. from the bottom of our hospitality heart, front of the house and back of the house. ALL united to serve the best!!!

No guests should go unnoticed from the moment they enter the hotel premises and it's the "Genuine Smile" and acknowledging their presence from arrival which will make a lasting first impression. We are in a world where people forget to smile, and this should be the first lesson or interaction to teach or train the front of the house colleagues to make a lasting first impression.

Just be yourself… be genuine… and create the best experience !! We love to be treated like royalty and when you provide a warm and genuine welcome is the best thing ever .

Efficient and courteous check-in is vital for a positive first impression at hotels. Confirm reservations, process payments, and provide key cards promptly. Inform guests about hotel amenities, policies, and directions. Invite them to join a loyalty program if applicable. Friendly and attentive service throughout this process ensures guests feel welcome and informed, setting the stage for an enjoyable stay.

What are the best ways to make a lasting first impression on hotel guests? To make a lasting first impression on hotel guests, consider these best practices: To make a lasting first impression on hotel guests, consider these best practices: Warm Welcome: Greet guests with a genuine smile and a warm welcome as they arrive at the hotel. Efficient Check-In: Streamline the check-in process to minimize wait times and frustration. Impeccable Appearance: Ensure the lobby and guest areas are clean, well-maintained, and aesthetically pleasing. Personalization: Use guest names and preferences to personalize interactions and services. Prompt Service: Respond quickly to guest requests and inquiries, demonstrating attentiveness.

Personal experience, I love it when the receptionist knows what they are doing. Ask for all relevant information in one go, and be confident and concise. If you need to ask for IDs or supporting documents, do it in one single conversation. When explaining the T&C, pointing out directions, or explaining breakfast locations; be firm, know the direction and execute it like a show.

Genuine smile , a warm welcome and caring about their expectations during their visit , finding out their interests and assuring them that they have chosen the right place for their stay and satisfaction , attention to details ??

This is a big one for me - find a way to truly personalise their stay by understanding their likes and preferences. They also pick up on the little things in the room and add to the profile. Things like what side of the bed does a single guest sleep on and then they move all the usual amenities to that side of the bedside table. It's the little touches that count.

Personalisation can be simple but intentional. Such as assigning a room with a large empty space for the family needing a babycot. And to maximise the impact, always explain to the guest that there is personalisation offered to make their stay comfy - they don't know the difference as you do. So tell it to them.

It is very important to everything you know a warm welcome, anticipating Guest needs, and personalizing guest preference but the only thing must you do is consistency and not because you are in a good mood that only time you can do it that is why it always went wrong guest experience.

Consistency. Don’t be information center but lead through the experience by small acts of kindness, a good word, a chat, a gift, a smile etc.

Amenities: Highlight and explain hotel amenities, such as spa services, dining options, and recreational facilities. Information: Provide guests with essential information about the hotel, including Wi-Fi access, emergency contacts, and local attractions. Welcome Gifts: Consider offering small welcome amenities or tokens to make guests feel special. Concierge Assistance: Offer assistance with restaurant reservations, transportation, and local recommendations.

Anticipating customer needs is a critical skill in the luxury hospitality industry. It is often mentioned in training programs on service thinking and culture. Although it may seem challenging, this skill is essential for success in any brand. To anticipate customer needs, you must first have a deep understanding of your job responsibilities and other departments in the hotel. You must also have a strong knowledge of your products and services, as well as the local area. Ultimately, the key to anticipating customer needs is to understand the purpose of their stay.

Know your product, know your city and know your guest needs. Any personal who interact with a guest must know what the hotel, must pay attention on verbal or not verbal guest detail and act fast and efficiently. All information that we get from a guest must be informed to front desk or concierge to add this information to guest profile. So next time when the guest came back we are more ready to exceed his expectations and needs.

Follow-Up: After check-in, follow up to ensure guests are satisfied and address any concerns promptly. Feedback: Encourage feedback and use it to continually improve guest experiences. Consistency: Maintain a high level of service throughout the guest's stay to leave a positive lasting impression. Farewell: Provide a warm farewell and express gratitude for choosing your hotel as they check out. Remember that the key to a lasting impression is not just meeting expectations but exceeding them by creating a memorable and personalized experience for each guest.

It is as simple as asking questions and offering local insight. This is the most practical one. Try questions like: - Where do you plan to visit? - Have you arranged for any meals? - Do you need a baby cot in the room? Carefully executed, these questions can lead to interesting small talks and you and figure out the most relevant needs of the guest and offer the right thing

Anticipating guests' needs demonstrates attentiveness and attention to detail. Whether it's providing information about nearby attractions, offering dining recommendations, or ensuring their room is equipped with essentials like towels and toiletries, anticipating and fulfilling guests' needs enhances their overall satisfaction.

Remember that the key to a lasting impression is not just meeting expectations but exceeding them by creating a memorable and personalized experience for each guest.

Following up with guests during their stay and after checkout shows that you care about their experience and value their feedback. This could involve a courtesy call to ensure everything is satisfactory, addressing any concerns promptly, or sending a personalized thank-you email after their stay.

1. Wow guests with hotel amenities: Personalized welcome gifts: It's simple, but incredibly easy. Co-working spaces or in-room offices: It's likely that business travelers, event attendees, or planners will need to get some work done during their stay. Offering open and welcoming co-working spaces will make your hotel a pleasure to work within. In-room games: For families or those who are young at heart, providing in-room board games or video games is a great way to keep guests entertained. 2. Post-stay comunication is critical. Staying in contact with guests after they leave is a sure-fire way to show them you care about their experience, and can increase your chances of a repeat booking.

Providing guests with a sense of being paied attention can enhance their first encounter experience. When guests feel that they are in the center of employees' attention so that they can be sure that their convenience is important, they feel peace of mind.

Building the guest profile is key - use their first stay to make it memorable but note everything down so the following stats can be just as good - that's what makes it truly special.

I would add a broader approach that would impact every point of engagement with the guest, and that is to: - Establish Personal Connection This can vary from guest to guest, and it takes a good and attentive team member to assess, evaluate and identify the one (or more) item/s that are personal to the guest, and place extra effort to impress, and sometimes that could be as simple as just being there at the right time and place for the guest.

One of the most impactful concept bestowed upon me during my hospitality study is: People do not pay the price tag to stay in a room made of four walls and a door equipped with a bed inside. It’s the experience that the guests are looking for. Beautiful design, attentive services, professional looking server, careful hospitality and all. These are what makes a hotel stay memorable.

As someone with experience working in food and beverage service, here are the best ways to make a lasting first impression on hotel guests: 1. Exceptional dining experience: Outstanding food, diverse menu, attentive service. 2. Knowledgeable recommendations: Personalized suggestions and pairings. 3. Attention to detail: Cleanliness, ambiance, comfortable dining area. 4. Efficient service: Quick orders, minimized wait times, clear communication. 5. Customization and flexibility: Accommodate special requests and dietary needs. 6. Warm and friendly interaction: Professional, engaging, welcoming atmosphere. 7. Consistency in service: Quality and exceeding guest expectations. Make a lasting impression on hotel guests with these guidelines.