What are the best ways to get customer testimonials for your small business?

If you don't ask, the answer is always no.....timing is everything though. You want to make sure that you have a relationship with the customer, and they are happy with the product or service. The biggest miss that most businesses make though is not asking, just assuming it will magically happen. Ask and let them know why it is important to you that they give you feedback/testimonial. Let them know how you will use it. And most important is let them know where to provide it. Most people have no problem with giving a testimonial, but if they don't know how to give it and you don't make it easy, it won't happen.

We strike whilst the iron is still hot. The passengers we look after receive an automated email as soon as the driver drops them off. Customers receive an easy call to action that leads to the Review page on the website. (Getting them to the website is great for SEO) Offering more then 1 review platform helps capture a higher volume of reviews. For example, if you only offer the option to leave a Google review, they are hardly going to bother signing into Google if they don’t already have a Gmail account. Offer at least 2 platforms, or better still 3. We reply to all reviews immediately, and in the worse case scenario within 24 hours. Again, always with SEO in mind, include a keyword and company name in reply.

We got to know the right time to ask for the testimonials. We can't force them to give testimonials for our product. The right way to approach for getting a good testimonial is, - First, after we know that the product has been delivered to them or after we know our customer has used our service, we should ask them how their experience was in a very kind way and in a friendly way. - After their positive response, we have to say that we are over the moon to know that they have liked using our product/service and we have to show that we are very grateful for this. - Now, since we have built a good relationship with our customers, this is the best time for us to ask for a detailed testimonial. They will be very happy to give us!

Asking right after their experience is always the best time, and if there is a way you can reciprocate a review similar to the Airbnb model will give them value for taking the time to provide you with a review.

Reach out to your satisfied customers and ask them if they would be willing to provide a testimonial. Personalize your request and explain why their feedback is important to your business. Monitor social media channels for positive mentions and comments from customers. Consider offering discounts or special promotions to customers who provide testimonials. Be transparent about any incentives, and ensure that the testimonials remain authentic. Encourage customers to leave reviews on popular review platforms relevant to your industry. e.g., google Once you receive positive reviews, seek permission to use them as testimonials on your platforms. Send follow-up emails to customers after they have made a purchase or used your services.

If people don't know what to do or how to do it, they simply won't. People are busy, as business owners it is up to us to tell them what do next. When it comes to testimonials make it really simple, share a link, give them a few prompting questions, or ask them if you can share the text they just sent you with a raving review. Let them know how you will be using it and why it is so important. Incentivization is a common way people try and get testimonials, but unless its value is worth it for someone they will not follow through. But if you have a relationship with them and they had a great experience they will do it.

When seeking testimonials for your web design service on Meta or Google, share a direct link to your review page with your clients. Encourage them to include a link to the recently designed website. While it's accaptable to offer some guidance, ensure that your customers can express themselves naturally to avoid receiving overly scripted responses. I've discovered that openly expressing your desire for a testimonial before providing a service can be highly beneficial. Approach it with friendliness, conveying the significance of their feedback to your business. In many cases, they'll be willing to agree. If not, consider revisiting the request after the final delivery of your service and consider offering them an additional incentive.

There are many great ways to make it easy and convenient for your clients to give you a testimonial, but one of my favourite ways is to ask them to do a quick Zoom meeting that you record. You can ask them a few quick questions about how you have helped them, what results they have gotten from working with you or using your product, or whatever else would be appropriate for your business. This makes it just a simple, friendly conversation and takes next to no work on the client's part.

Obviamente esto es fundamental, si estamos pidiendo a nuestros clientes que nos den su opinión que menos que hacérselo fácil. En nuestro caso lo hacemos del siguiente modo: - En nuestras instalaciones ponemos a su disposición un código QR que les lleva directamente a la plataforma en la que pueden volcar su opinión sobre nuestros servicios. -En el correo de agradecimiento que les remitimos al cabo de una semana les volvemos a solicitar su opinión, si bien en este caso integramos un enlace directo a la plataforma de gestión de testimonios y recomendaciones.

In today's world of AI, and great copywritng, and people having multiple emails, people are starting to trust testimonials that look "perfect" less and less. I have found that testimonials that are text screen shots, or coming from personal accounts in social platforms, and video testimonials are the ones that people trust the most because they can't be fabricated. We would be remiss if we didn't take into account old fashioned word of mouth. If someone's experience is so good, they are talking about it with people, they know (and sometimes people they don't know and just encounter) this can be more beneficial and profitable then posting it somewhere.

The key is to get a commitment from customers to provide a testimonial. Because most customers donot have the time to provide a testimonial. How to get the commitment? A lot depends on what you are selling. One method could be to make an emotional appeal. You can tell your customers that their testimonial will help other needy clients who may otherwise miss out. This can be a powerful motivator for people to take the time to provide a testimonial. " your tesimonial will help other needy clients who may otherwise miss out".

As an SEO consultant, I suggest organizing testimonials in a table format and tagging them with relevant keywords (like product names, services, or customer sentiments). You can then easily identify and showcase the most impactful reviews for different contexts. For instance, a positive testimonial mentioning ‘fast shipping’ can be highlighted on your shipping and delivery page, while a praise about ‘exceptional customer service’ is perfect for your homepage or About Us section. Remember, testimonials are not just about showcasing customer satisfaction; they’re a tool to reinforce your SEO strategy and strengthen your online presence. Automating their collection and smartly categorizing them can make this tool even more powerful.

“The Power Of The Ask” Very powerful when you are specific in what you actually ask for. If you never ask the answer will always be no I also send text after trips and I love reading the positive reviews

Si bien la opinión y testimonios de nuestros clientes son de gran utilidad para la propia empresa también lo son para nuestros potenciales clientes. Hoy por hoy la mayoría de las plataformas de negocios locales ofrecen un apartado de testimonios para que cualquiera pueda consultarlos. Una opción recomendable también es incorporar dichos testimonios a la página web de la empresa o negocio local, para proporcionar una mayor accesibilidad a los mismos.

I ask for feedback on a Workshop Evaluation form that I hand out after every workshop I deliver. Then, I follow up with individuals to ask if may use their comments on my website, or if they would be willing to have a conversation with other potential clients to speak about the value of the workshop. I get most of my clients through word of mouth so these endorsements are important.

Always ask for permission, if someone's picture or text shows up somewhere they are not aware of this can have more negative impact then the positive. Protect yourself and them by getting consent. If you are not in a position where you can get consent make sure all identifying information is removed (which then leads to the question is it really a testimonial or is it a private conversation). Be transparent and open with people. Again if they understand the why and what it means to you to share their opinion of your product or services it's likely they will always say yes.

I always do a check in with my clients quarterly just to get feedback. I also ask for an evaluation after 6 months to share areas in which I can improve.

A nadie le gusta hablar solo y lo mismo sucede cuando un cliente expresa una opinión sobre un producto o servicio. Dado que nuestro cliente ha dedicado una porción de su tiempo a realizar observaciones sobre nuestro producto o servicio lo menos que podemos hacer es expresarle personalmente nuestro agradecimiento y si ha tenido una mala experiencia aprovechar dicha oportunidad para explicar las circunstancias que la han provocado. De hecho, en mi opinión, es nuestro comportamiento ante las malas experiencias de los clientes una de las mejores oportunidades que tenemos para captar nuevos clientes.

As your business change and evolves, which it will, your testimonials need to reflect what you're doing now. They are marketing, and the messaging needs to be on brand for where you're heading, not where you've been. This is one reason why testing, optimizing, and reviewing are really important. Keep the messaging on brand! Even when it's other people's words.

Focus on the boring basics: Deliver great results, repeatedly. Teach them skills that improve their life so that they are happy to provide you with written, video or even interview-style testimonials. If you do this, people will even reach out to you and provide you with "testimonials" even from the FREE content that you put out there. I got this message this morning "Hi Shanee, I’ve been joining your free LinkedIn groups and started a newsletter. Today I sent out my 5th one and within 2 hours of posting, I had two people (outside of my network) reach out to me for potential speaking engagements. I haven’t talked to them yet but that alone is a win! Thank you for making free training accessible to all. I am grateful for you."

Testimonials are powerful tools to showcase customer satisfaction and build trust with potential clients. Effective testimonials should clearly convey the tangible and intangible benefits customers have experienced. In our case, emphasising measurable growth metrics, improved quality of life, and enhanced business operations. However, while testimonials highlighting personal qualities are valuable, they carry less weight compared to those focusing on the outcomes and impact of the product or service. By strategically guiding customers towards addressing specific areas in their testimonials, businesses can maximise the persuasive power of social proof and gain a competitive edge in the market.

The best testimonials are the one's you get without even asking! Such testimonials are more valuable and those customers become your brand advocates.

Many businesses face the challenge of scattered reviews across the internet, often unaware of the simple solution to bring them together. Testimonial platforms offer a convenient way to import reviews from various sources like Google, Product Hunt, Facebook, and Trustpilot, streamlining the process more. Additionally, opting for audio testimonials can be an effective alternative for those struggling to obtain video testimonials.

Is to treat people the way you would like them to treat you. Always remember, that a person may not remember your name, what you said exactly, but they will always remember how you made them feel. ?? percent. This post is for hope, change and a positive direction in anyones life who reads my post.