What are the best ways to ensure an effective travel training program?

Start with getting absolute clarity on the objectives from the stakeholders. Decide on the metrics to be used to measure the effectiveness of the training. Assess the demographics of the employees being trained (experience levels, System saviness (GDS, mid office etc) sales & service backgrounds) Create content that is engaging, interactive and has space and room to test practical application. Most of all ensure the facilitator is passionate and engaging and reminds the delegates that they get to open the world to others, connect people and have impact on one of the most incredible experiences... Travel!.

1. Remove barriers so make free if possible 2. Ultra clear mission of the course 3. Keep it simple in a stage-by-stage process 4. Partner with Brands that the audience knows and trusts Example of the above a course targeted at tour operators we built in partnership with Google https://tourpreneur.com/google/

After I have been through the eras of pioneer spirit, industrialization, digitalization and now AI in the travel industry, my experience is that the single most important thing behind a success is to have every possible insight about your customers and the specified target groups. Today, it is pivotal to know everything about peoples’ preferences, values and life circle before even thinking about product, price, promotion and place.

Como due?o de tres agencias de viajes que tuve. Esto ha cambiado totalmente. Antes solo nosotros podíamos emitir billetes de avión o vender circuitos etc… Teníamos que tener unos avales y pagar cada 15 días para que nuestros clientes pudieran pagar. Con la llegada de Internet se ha abierto el mundo . Antes confiaban en nosotros , en nuestra preparación , en nuestra formación continua. Ahora disculpas pero todos hemos conseguido el mayor chollo. Hace tiempo dejé este mundo y solo nos usaban para arreglar los problemas que tenían con ryanair , Vueling , etc…. Y como consultores van te piden precio y luego lo buscan ellos. Al final cuando llegas al hotel no sabes ni atraves de quien has ido

In my experience, creating an effective travel training program involves careful planning, consideration of the needs of the audience, and the utilization of various educational methods. Howerver, one thing I found very effective regardless the scenario is to integrate real-life situations and case studies into the training to help participants understand the challenges and decision-making processes they may encounter in the travel industry. This is a powerful strategy for building client empathy, helping participants to connect theoretical knowledge with practical situations, fostering a deeper understanding of the challenges and emotions clients may experience during their travel.

Dem ist prinzipiell wenig hinzuzufügen. Wichtig w?re hier noch die Zielgruppe zu bewerten. Reden wir hier von einem hohen Durchschnittsalter oder nicht? Sind die Menschen tschnikaffin oder nicht?

Ahora tienes que estar súper súper preparado. Y aún así el cliente sabe más . No no sabes más se cree que sabe más pero no es así. Quien sepa usar el sistema de reservas de Amadeus el que teníamos no hace tantos a?os éramos la leche. Ahora cualquiera puede entrar en un comparador y ver la mejor tarifa. Nosotros estamos para dar todo lo necesario hay gente ahora que compra vuelos con las conexiones tan justas que no llegan. Porque tiene que cambiar de terminal y no lo saben. Sabemos con un vistazo que incluye cada tarifa , si se puede cambiar , son reembolsable o no. El equipaje. Nadie que lo compra por internet si tiene un problema lo va contando.

Both points are very valid. If it is possible to have a hybrid that is usually my first option but when this is not possible, I prefer a physical class because this is more intimate and in my opinion, gives both parties a better sense of achievement and satisfaction at the end of the training.

There are many ways to deliver travel training, such as online courses, webinars, workshops, coaching, mentoring, or simulations. Each method has its own advantages and disadvantages, depending on your objectives, audience, and resources. For example, online courses can be convenient and scalable, but they may lack interactivity and feedback. Workshops can be engaging and collaborative, but they may be costly and time-consuming. So Travel Training Should be done Effectively whether it's physical or online & should be Concise & Cost Effective also

Após o diagnóstico feito, será possível identificar o ponto de melhoria e com isso a ferramenta ideal. Workshops, convidar parceiros de companhias aéreas e hoteleiras, treinar e mentorar pontos focais para apoio e multiplica??o.

Cuando conoces medio mundo como mi caso y el otro medio te has formado , tu valoración de itinerarios , rutas , etc … es fundamental . Conocer al cliente y saber sus gustos también. Ahora por internet tu compras primero por precio y luego por opiniones de gente . Es difícil explicar nuestra labor. Ahora la mayoría dice que no , pero va donde los touroperadores quiere, las cruceristas quieren… vamos como borregos.

Conteúdo deve ser didático ao seu público alvo. Importante incluir a Política da empresa, principais regras, dicas de agilidade e se colocar sempre a disposi??o. Estudos de casos s?o ideais.

O sotrytelling aqui precisa conversar diretamente com o seu público. Se você pretende vender para uma faixa etária específica, entenda suas linguagens, modos de conversa e em qual período do dia é mais fácil de atrair a aten??o desse grupo. Analise seu comportamento para tomas as melhores decis?es, cada público possui características específicas e entender suas necessidades auxilia muito no processo.

die Recherche hat mir geholfen, meine Zielgruppe zu verstehen was ihre Wünsche und Vorstellungen betreffen. Den Kunden mit auf eine Reise zu nehmen ist mein Ziel mit welcher Art ob Storytelling, case studies, gamification oder visuell

A clear communication with the needs of the audience is very important. Whenever we design the content, it should be concise and the content of the message highlighting a challenge attached with a solution

Incorporate Technology for Interactive Learning: Leverage technology to enhance engagement and learning outcomes. Utilize interactive platforms, virtual reality simulations, or online modules that allow participants to virtually experience different travel scenarios. This not only adds a dynamic element to the training but also helps learners develop practical skills in a controlled environment. Interactive technology can simulate real-world challenges, preparing individuals for various situations they might encounter during their travels. Additionally, it provides a flexible and accessible learning experience, catering to diverse learning styles.

Hacer un itinerario a medido de unos clientes es muy costoso y lleva tiempo. Y luego cuando lo presentas siempre te dicen que es caro o mejor este hotel que ha estado mi amigo… no decidimos lo que nosotros queremos sino lo que ellos quieren. Nos damos cuenta pero seguimos haciendo lo mismo. La iniciativa, la improvisación , etc… ahora no existe. He visto gente en Venecia mirando el móvil para ver por donde ir. Donde en cualquier esquina de cada calle hay un cartel . Vamos y hacemos lo que todos.

A training without participation is like speech. But a training that address all aspects is a one that learners look forward too . Being open to feedback is much needed as you never know what you might learn or discover. Learning can be both ways and it can be enriching .

Uma programa??o bem detlahada, definida e compreensível, já é garantia de sucesso. N?o deixe seu cliente e seu públicos sem as informa??es completas.

A good HR department should work alongside management, or external sources, who are tasked to deliver the training program. Identifying the strengths of the workforce & challenging when & where applicable. Depending upon expense determined by size of participation, a good post training reward system gives staff a sense of both achievement & self worth.

Wichtig ist an dieser Stelle, die Auswertung, bzw. die Fragen müssen mit Bedacht ausgew?hlt sein, da sie ansonsten ein m?gliches Ergebnis verf?lschen k?nnten.

Evaluating your results of effective travel training program can be done by customer feedback. The method chosen can be a survey, usage percentage of the implemented travel program, participant engagement and performance post the training. This should be an ongoing exercise for constant improvement to see the relevance to travel scenarios.

Every avenue and area of business & varoed work place has a professional body that will assist in the post training evaluation process. The AA for instance will assist in the evaluation & grading of establishments post scheduled training. These organisations will advise on the levels of success of any training delivered in diarised visits to ascertain the levels at which staff have benefited from the investment in the training processes.

Fa?a uma avalia??o do seu treinamento. Solicite aos participantes, através de depoente, feedback ou formulário de avalia??o, suas percep??es do treinamento, e sugest?es para os próximos. Leve em considera??o todas as avalia??es para seu crescimento e melhorias.

O melhor resultado é a satisfa??o do cliente. Hoje recebemos um feedback de 3 horas para um programa??o de cancún com orlando. Pacote completo. O ideal é garantir que o servi?os v?o ser entregues com qualidade. Educa??o do receptivo, prestatividade dos funcionários para com os seus clientes. Hotéis bons, horários e passeis ideais. Para cada família. E previs?o do tempo.

Lo que hay que tener en cuenta es pasarlo bien. Disfrutar de tus días libres. Disfrutar de culturas nuevas y gente diferente. Me encontré en la India con unas se?oras que me dijeron “ no sabía que esto estaba tan sucio y la gente que ahí…” no puede aguantar y decirlas mire hay tienes unas escobas empiecen a limpiar. Lo siento me salió

Proper corporate communication, training for new-hires and refresh trainings for both, travel arrangers and travelers. Surveys are a good resource to monitor your travel policy and compliance. One-pagers/infographics are also a good mean to reach your focus groups!

One thing I found helpful it's to remember customer service is not just smile and a greeting, actually is trying to know you'r customer every day more, tourism and travel it's just a part of our customers thinking but also are dreams that are coming true , it is our duty to know and fulfill those dreams and desires and keep innovating on our customers way of thinking of a great vacations or getaway dreams.

Colete feedbacks e adicione eles ao seu programa, vivências reais, de pessoas que tulizaram o seu programa e como o utilizaram, o que deu certo, o que foi melhorado. Fa?a do programa algo colaborativo.

Offer ongoing support: Provide ongoing support and resources to participants even after the training program is completed. This can include access to reference materials, online resources, or mentorship programs.