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What are the best ways to ensure airline safety audits and inspections remain independent and objective?

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Airline safety audits and inspections are essential for ensuring compliance with international standards, identifying risks and gaps, and improving performance and quality. However, they can also be influenced by various factors, such as organizational culture, personal biases, external pressures, and conflicts of interest. How can airlines ensure that their safety audits and inspections are independent and objective, and not compromised by these factors? Here are some best practices to follow.

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Silas Hays

Safety Management Systems (SMS) Designer and Coach at SQEP
Nazgul Tabatabaei Yazdi

E.A & P.A to Managing Director and Corporate Communications Specialist at BBN Airlines Türkiye

1 Establish clear policies and procedures

The first step is to have clear and documented policies and procedures for conducting safety audits and inspections. These should define the scope, objectives, criteria, methods, frequency, roles, responsibilities, and reporting of the audit and inspection processes. They should also specify the criteria and procedures for selecting, training, and evaluating the auditors and inspectors, as well as the mechanisms for ensuring their independence and objectivity. The policies and procedures should be aligned with the relevant international standards and best practices, such as the International Civil Aviation Organization (ICAO) Safety Oversight Manual and the International Air Transport Association (IATA) Operational Safety Audit (IOSA) Program.

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Nazgul Tabatabaei Yazdi

E.A & P.A to Managing Director and Corporate Communications Specialist at BBN Airlines Türkiye
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To ensure independence in airline safety audits, engage third-party auditors, rotate inspection teams, and maintain transparent processes. Adhere strictly to industry standards and involve diverse stakeholders in oversight committees and external review boards. Provide continuous training for auditors, implement anonymous reporting mechanisms, and conduct regular compliance audits. Establish whistleblower protection programs and involve regulatory bodies. These measures collectively foster an environment conducive to independent and objective safety assessments in the airline industry.

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Silas Hays

Safety Management Systems (SMS) Designer and Coach at SQEP
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Organisations understand Quality audits but some struggle with safety audits I believe. Quality has been around for a long time and so it's accepted, and unless a good communication campaign reaches all staff, resistance can be found. Also, Quality uses standards such as ISO and can blame the failure to follow the standard on the standard, not an opinion, but safety audits can be somewhat opinion based and may then cause frustration. An example would be how effective a risk assessment and risk management may be. To achieve ALARP may require a effort to understand all that CAN be done to further reduce a risk, and the auditor may believe more effort is required, but the personnel involved may believe there is nothing more to be done.

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2 Implement a robust quality assurance system

The second step is to implement a robust quality assurance system that monitors and evaluates the effectiveness and integrity of the safety audit and inspection processes. This system should include regular internal and external reviews, audits, and feedback mechanisms that assess the compliance, consistency, accuracy, and reliability of the audit and inspection results. It should also identify and address any issues, gaps, or weaknesses in the audit and inspection processes, as well as any potential or actual conflicts of interest, biases, or pressures that may affect the auditors and inspectors. The quality assurance system should be transparent, accountable, and responsive to the needs and expectations of the stakeholders, such as the management, the regulators, the customers, and the public.

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Silas Hays

Safety Management Systems (SMS) Designer and Coach at SQEP
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Agreed, but, this increases the workload of a no doubt already busy Quality team, and, to understand SMS and all that is supposed to be achieved, the Quality team need training on it or they may struggle to ask intelligent questions and add value.

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3 Foster a positive safety culture

The third step is to foster a positive safety culture that supports and encourages the independence and objectivity of the safety audit and inspection processes. A positive safety culture is one that values safety as a priority, promotes trust and communication, recognizes and rewards good performance, and learns from errors and incidents. A positive safety culture also empowers and motivates the auditors and inspectors to perform their duties with professionalism, integrity, and competence, without fear of reprisal or interference. Moreover, a positive safety culture involves the participation and engagement of all levels of the organization, from the top management to the frontline staff, in the continuous improvement of the safety audit and inspection processes.

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Silas Hays

Safety Management Systems (SMS) Designer and Coach at SQEP
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The best weapon in the arsenal I believe, are Safety Leadership Blue Book Walkarounds where senior leaders take time to ask individuals and teams what is preventing them from doing their job first time, and, what is causing frustration or delay. By understanding the elements of the system of support that may be missing can not only identify opportunities to prevent any accidents chain from beginning but the business benefits can be huge with increased efficiency, higher morale due to people feeling they have a voice and are supported, leading to a potentially reduced need for retention measures and the costs associated with recruitment and training.

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4 Benchmark against industry standards and best practices

The fourth step is to benchmark against industry standards and best practices that provide guidance and benchmarks for conducting independent and objective safety audits and inspections. These standards and best practices include the ICAO Universal Safety Oversight Audit Programme (USOAP), the IATA IOSA Program, the IATA Safety Audit for Ground Operations (ISAGO) Program, the Flight Safety Foundation (FSF) Basic Aviation Risk Standard (BARS) Program, and the European Aviation Safety Agency (EASA) Standardisation Inspections. By benchmarking against these standards and best practices, airlines can ensure that their safety audit and inspection processes are in line with the global best practices, and that they can demonstrate their compliance and performance to the regulators, the customers, and the public.

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5 Seek external validation and accreditation

The fifth step is to seek external validation and accreditation that provide independent and objective verification and recognition of the quality and effectiveness of the safety audit and inspection processes. These validation and accreditation include the IATA IOSA Registration, the IATA ISAGO Registration, the FSF BARS Accreditation, and the EASA Third Country Operator (TCO) Authorization. By seeking these validation and accreditation, airlines can enhance their credibility and reputation, as well as their competitiveness and marketability, in the global aviation industry. They can also benefit from the sharing of best practices, the benchmarking of performance, and the networking of peers in the industry.

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6 Continuously improve and innovate

The sixth and final step is to continuously improve and innovate the safety audit and inspection processes, by incorporating the latest technologies, tools, and techniques that can enhance the efficiency, effectiveness, and reliability of the audit and inspection results. These technologies, tools, and techniques include the use of digital platforms, mobile devices, data analytics, artificial intelligence, and blockchain, among others. By continuously improving and innovating the safety audit and inspection processes, airlines can keep up with the changing and evolving demands and expectations of the aviation industry, as well as the emerging and emerging risks and challenges that may affect the safety of their operations.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the best ways to ensure airline safety audits and inspections remain independent and objective?

1

2

3

4

5

6

7

1 Establish clear policies and procedures

2 Implement a robust quality assurance system

3 Foster a positive safety culture

4 Benchmark against industry standards and best practices

5 Seek external validation and accreditation

6 Continuously improve and innovate

7 Here’s what else to consider

Airline Management

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What are the best ways to ensure airline safety audits and inspections remain independent and objective?

1

2

3

4

5

6

7

1 Establish clear policies and procedures

2 Implement a robust quality assurance system

3 Foster a positive safety culture

4 Benchmark against industry standards and best practices

5 Seek external validation and accreditation

6 Continuously improve and innovate

7 Here’s what else to consider

Airline Management

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