What are the best ways to communicate resiliency assessment results?

2 Know your audience

Another important factor to consider is who your audience is and what they care about. Different stakeholders may have different expectations, interests, and concerns regarding your resiliency assessment results. For example, leaders may want to see how your resiliency affects your strategic goals, employees may want to know how your resiliency impacts their work environment, customers may want to know how your resiliency ensures their satisfaction, and partners may want to know how your resiliency enhances your collaboration. Therefore, you need to understand your audience's perspective and address their questions and needs.

3 Choose your medium

The medium you use to communicate your resiliency assessment results can also influence how well they are received and understood. Depending on your objectives and audience, you may opt for different mediums, such as reports, presentations, newsletters, emails, blogs, podcasts, videos, or webinars. Each medium has its own advantages and disadvantages, so you need to weigh them carefully. For example, reports can provide detailed and comprehensive information, but they may be too lengthy and technical for some audiences. Presentations can be more engaging and interactive, but they may require more preparation and delivery skills.

4 Use visuals and stories

One of the most effective ways to communicate your resiliency assessment results is to use visuals and stories. Visuals, such as graphs, charts, diagrams, or images, can help you illustrate your data, highlight your key points, and make your message more memorable and appealing. Stories, such as case studies, testimonials, or anecdotes, can help you humanize your data, demonstrate your impact, and elicit emotional responses. However, you need to make sure that your visuals and stories are relevant, accurate, and clear, and that they support your main message.

5 Provide context and recommendations

Another key element of communicating your resiliency assessment results is to provide context and recommendations. Context means explaining why you conducted the assessment, how you collected and analyzed the data, what the results mean, and how they compare to your expectations or benchmarks. Recommendations mean suggesting what actions you or your audience should take based on the results, what benefits or challenges they may entail, and what resources or support they may require. By providing context and recommendations, you can help your audience understand the value and implications of your resiliency assessment.

6 Invite feedback and engagement

Finally, you should not treat your communication as a one-way transmission, but as a two-way conversation. You should invite feedback and engagement from your audience, such as asking for their opinions, questions, or concerns, acknowledging their contributions, or inviting them to participate in your action plan. By doing so, you can build trust and rapport with your audience, foster a culture of learning and improvement, and enhance your resiliency together.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?