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What are the best ways to build rapport during oral communication?

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Oral communication is a vital skill in many contexts, such as business, education, health, and social interactions. But how can you make sure that your message is not only clear and effective, but also engaging and respectful? One of the key factors is building rapport with your audience, which means creating a positive and trusting relationship based on mutual understanding and empathy. Rapport can help you influence, persuade, motivate, and inspire others, as well as reduce conflict and enhance collaboration. In this article, you will learn some of the best ways to build rapport during oral communication, using emotional intelligence as a guide.

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1 Know your purpose

Before you start any oral communication, you need to have a clear and specific purpose in mind. What do you want to achieve with your message? How do you want your audience to feel, think, or act after listening to you? Having a clear purpose will help you tailor your message to your audience's needs, interests, and expectations, as well as avoid irrelevant or confusing information. It will also help you establish a rapport by showing that you respect your audience's time and attention, and that you have something valuable to offer them.

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Michael Smith

Marketing & Advertising Strategy - Multimedia Sales Manager @ Channel 10
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While the communication may be oral, much of the rapport-building comes from non-verbal communication. Positive facial expression, open body language, and mirroring the other person are all techniques that demonstrate an open, friendly, and positive environment for communication. It invites others to open up and lower their barriers. Verbally, the best advice is to remain curious. Ask questions that are related to the topic at hand, and encourage the other person to delve deeper. Being able to rephrase what someone has said, or attach a simile to it, shows understanding and active listening. It makes the other person feel understood and heard, which makes for great conversation and builds trust!

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2 Listen actively

Listening is not just a passive skill, but an active one that requires your full attention, curiosity, and feedback. Listening actively means that you are not only hearing what your audience is saying, but also understanding their emotions, motivations, and perspectives behind their words. Listening actively will help you build rapport by showing that you care about your audience, that you respect their opinions and feelings, and that you are open to learning from them. It will also help you adjust your message according to their reactions, questions, and concerns, as well as avoid misunderstandings or conflicts.

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3 Use positive language

The words you choose to communicate your message can have a powerful impact on your audience's emotions, attitudes, and behaviors. Using positive language means that you avoid negative, harsh, or aggressive words that can trigger defensiveness, resentment, or resistance in your audience. Instead, you use words that convey optimism, appreciation, and encouragement, that can inspire confidence, cooperation, and enthusiasm in your audience. Using positive language will help you build rapport by showing that you value your audience, that you acknowledge their strengths and achievements, and that you support their goals and aspirations.

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Cindy Saunders, CEC-WCI

Executive Leadership Coach | Strategic Growth Backed by Real-World Insight ? High-Impact Tools to Navigate Challenges and Drive Growth. Leadership isn't about working harder, it’s about leading smarter. Let's explore.
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The words you choose are important, but the manner in which you speak them communicates even more. Coming in with confidence, warmth, and being engaging, creates a positive atmosphere. Communicate using relatable stories and everyday phrases or industry jargon. Add humor to lighten it up where you can and tap into your 'referent' power, making everyone in the room feel valued and connected. This approach exemplifies the influence element of emotional intelligence.

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4 Express empathy

Empathy is the ability to understand and share the feelings of others, and to show them that you care. Expressing empathy means that you acknowledge your audience's emotions, that you validate their experiences, and that you offer your support or assistance if needed. Expressing empathy will help you build rapport by showing that you are human, that you have compassion for your audience, and that you are not indifferent or judgmental. It will also help you create a safe and comfortable environment for your audience, where they can express themselves freely and honestly.

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Dr. Priyam Dhani

Founder @ Nurturing Emotions | Certified Emotional Intelligence Specilist
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Empathy is the best way to build rapport during oral communication because it demonstrates a genuine understanding and connection with the other person. Empathy fosters a strong emotional connection, making the other person more receptive to your message and more likely to develop a positive rapport with you.

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5 Mirror body language

Body language is a form of nonverbal communication that can convey a lot of information about your emotions, attitudes, and intentions. Mirroring body language means that you subtly match or mimic some of the gestures, postures, or expressions of your audience, such as nodding, smiling, or leaning forward. Mirroring body language will help you build rapport by showing that you are in sync with your audience, that you are attentive and interested, and that you share a common ground. It will also help you establish a rapport by creating a sense of familiarity and trust between you and your audience.

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6 Be authentic

Authenticity is the quality of being genuine, honest, and consistent with your values and beliefs. Being authentic means that you communicate your message with sincerity, integrity, and confidence, without pretending, exaggerating, or hiding anything. Being authentic will help you build rapport by showing that you are trustworthy, credible, and reliable, and that you have nothing to hide or fear. It will also help you build rapport by showing that you are respectful, humble, and respectful, and that you are not arrogant, manipulative, or deceitful.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Dr. Priyam Dhani

Founder @ Nurturing Emotions | Certified Emotional Intelligence Specilist
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By acknowledging the other person's feelings and perspective, you create a safe and non-judgmental space for them to express themselves.

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What are the best ways to build rapport during oral communication?

1

2

3

4

5

6

7

1 Know your purpose

2 Listen actively

3 Use positive language

4 Express empathy

5 Mirror body language

6 Be authentic

7 Here’s what else to consider

Emotional Intelligence

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What are the best ways to build rapport during oral communication?

1

2

3

4

5

6

7

1 Know your purpose

2 Listen actively

3 Use positive language

4 Express empathy

5 Mirror body language

6 Be authentic

7 Here’s what else to consider

Emotional Intelligence

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感谢您的反馈

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