What is the best way to showcase your VoIP experience on a resume?

1 Use keywords and phrases

The first step is to use relevant keywords and phrases that match the job description and the employer's expectations. For example, if the job requires you to design, install, and troubleshoot VoIP systems, you should use terms like SIP, PBX, QoS, codec, and TCP/IP. You should also mention the specific VoIP platforms and tools that you have used, such as Asterisk, Cisco, Skype, or Zoom. Keywords and phrases will help your resume pass the initial screening by the applicant tracking system (ATS) and catch the attention of the hiring manager.

2 Quantify your achievements

The next step is to quantify your achievements and show how your VoIP skills have contributed to the success of your previous or current employers. For example, you can mention how much you saved on phone bills, how much you increased customer satisfaction, or how much you improved network performance by using VoIP solutions. You can use numbers, percentages, or metrics to demonstrate your impact and value. Quantifying your achievements will help you stand out from other candidates and prove your competence and credibility.

3 Highlight your certifications

The third step is to highlight your certifications and credentials that demonstrate your VoIP knowledge and expertise. For example, you can list any VoIP-related certifications that you have obtained from reputable organizations, such as CompTIA, Cisco, Avaya, or Microsoft. You can also mention any courses, workshops, or seminars that you have attended or completed on VoIP topics. Highlighting your certifications will help you show your commitment to learning and staying updated on the latest trends and developments in VoIP technology.

4 Showcase your projects

The fourth step is to showcase your projects and examples that illustrate your VoIP skills and abilities. For example, you can include a portfolio or a link to your online profile that showcases your VoIP projects, such as a VoIP phone system that you designed, installed, or configured for a client. You can also describe the challenges, solutions, and outcomes of your projects in your resume or cover letter. Showcasing your projects will help you demonstrate your creativity and problem-solving skills and give the employer a sense of your work style and quality.

5 Emphasize your soft skills

The final step is to emphasize your soft skills that are essential for working in telecommunications systems. For example, you can highlight your communication, collaboration, customer service, and analytical skills that enable you to work effectively with VoIP technology and stakeholders. You can also mention any awards, recognitions, or feedback that you have received for your performance or attitude. Emphasizing your soft skills will help you show your personality and fit for the company culture and the team.