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What is the best way to resolve conflicts with a union representative?

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Conflicts with a union representative can be challenging and stressful for any construction manager or contractor. However, they are not inevitable or unsolvable. With some effective communication, negotiation, and problem-solving skills, you can resolve most disputes in a constructive and respectful way. Here are some tips to help you deal with union conflicts in your construction projects.

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EBINYO JACOB

Managing Director at Jacohdiel Engineering || Project Engineer ||Senior Civil Engineer|| Consultant Highway and…

1 Understand the issues

The first step to resolving any conflict is to understand the root causes and the perspectives of the parties involved. Listen actively and empathetically to the union representative and try to identify their needs, interests, and concerns. Ask open-ended questions and clarify any assumptions or misunderstandings. Acknowledge their feelings and frustrations and show respect for their opinions and rights. Avoid blaming, criticizing, or interrupting them.

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EBINYO JACOB

Managing Director at Jacohdiel Engineering || Project Engineer ||Senior Civil Engineer|| Consultant Highway and structural || MNSE || Real Estate Developer || Business Developer #Talk about #roads #culverts #structures
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Resolving conflicts with a union representative involves understanding the issue at its core, focusing on common goals, generating opinions and solutions collaboratively, and negotiating the terms of the resolution. By comprehensively understanding concerns, aligning on shared objectives, encouraging diverse opinions, and engaging in effective negotiation, organizations can navigate conflicts with union representatives in a manner that promotes cooperation, preserves relationships, and ensures adherence to established labor relations protocols. Understand the Issue: Thoroughly understand the root cause of the conflict. Conduct a comprehensive analysis to identify the specific concerns raised by the union representative.

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2 Focus on common goals

Once you have a clear picture of the issues, try to find some common ground and shared goals with the union representative. For example, you may both want to complete the project on time, ensure the safety and quality of the work, and maintain a good working relationship. Emphasize these positive aspects and show your willingness to cooperate and collaborate. Avoid getting sidetracked by personal or emotional issues that are not relevant to the project.

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EBINYO JACOB

Managing Director at Jacohdiel Engineering || Project Engineer ||Senior Civil Engineer|| Consultant Highway and structural || MNSE || Real Estate Developer || Business Developer #Talk about #roads #culverts #structures
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Focus on Common Goals: Identify common goals that both the organization and the union share. This collaborative approach shifts the focus from adversarial positions to shared interests, fostering a sense of partnership. Emphasizing common objectives can significantly contribute to finding mutually beneficial solutions.

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3 Generate options

After you have established some rapport and trust with the union representative, you can start to brainstorm possible solutions to the conflict. Invite them to share their ideas and suggestions and listen with an open mind. Evaluate each option based on its feasibility, fairness, and benefits for both sides. Avoid rejecting or dismissing any option without giving it due consideration. Try to be flexible and creative and look for win-win outcomes.

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EBINYO JACOB

Managing Director at Jacohdiel Engineering || Project Engineer ||Senior Civil Engineer|| Consultant Highway and structural || MNSE || Real Estate Developer || Business Developer #Talk about #roads #culverts #structures
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Generate Opinions and Solutions: Encourage the union representative to contribute their opinions and suggestions for resolving the conflict. Create an environment where diverse viewpoints are valued. The inclusion of multiple perspectives can lead to innovative solutions that address the concerns of both parties and promote a sense of inclusivity.

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4 Negotiate the terms

When you have narrowed down the options to a few that are acceptable to both parties, you can negotiate the specific terms and details of the agreement. Be clear and realistic about what you can offer and what you expect in return. Use objective criteria and evidence to support your arguments and proposals. Avoid making ultimatums or threats that may escalate the conflict. Be prepared to compromise and make concessions if necessary.

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EBINYO JACOB

Managing Director at Jacohdiel Engineering || Project Engineer ||Senior Civil Engineer|| Consultant Highway and structural || MNSE || Real Estate Developer || Business Developer #Talk about #roads #culverts #structures
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Negotiate the Terms: Engage in negotiation with a focus on finding terms that are acceptable to both parties. Clearly define the parameters of the negotiation, including potential concessions and compromises. Establishing a fair and equitable agreement requires active participation, flexibility, and a commitment to reaching a resolution that aligns with the interests of both the organization and the union.

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5 Document the agreement

Once you have reached a mutual agreement with the union representative, you should document it in writing and have both parties sign it. This will help to avoid any confusion or disputes later on. The agreement should include the main points of the resolution, the responsibilities and obligations of each party, the timeline and milestones of the implementation, and the procedures for monitoring and evaluating the results. The agreement should also specify how to handle any future issues or changes that may arise.

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6 Follow up and maintain communication

The final step to resolving a union conflict is to follow up and maintain communication with the union representative throughout the project. This will help to ensure that the agreement is implemented effectively and that any problems or concerns are addressed promptly. You should also provide feedback and recognition to the union representative and their members for their cooperation and contribution. This will help to build trust and goodwill and prevent or minimize future conflicts.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Juan Medina López

Ayudo a empresarios en la resolución de conflictos con sus trabajadores y socios, a través de la mediación, para restaurar la armonía con la plantilla ?? Miembro de la Asociación Nacional de Laboralistas (ASNALA)
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Centrarse en combinar la realidad particular de la empresa y la normativa o convenio colectivo general del sector, para adaptarla a la empresa y sus peculiaridades

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What is the best way to resolve conflicts with a union representative?

1

2

3

4

5

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1 Understand the issues

2 Focus on common goals

3 Generate options

4 Negotiate the terms

5 Document the agreement

6 Follow up and maintain communication

7 Here’s what else to consider

Construction

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What is the best way to resolve conflicts with a union representative?

1

2

3

4

5

6

7

1 Understand the issues

2 Focus on common goals

3 Generate options

4 Negotiate the terms

5 Document the agreement

6 Follow up and maintain communication

7 Here’s what else to consider

Construction

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