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What is the best way to close out a telephony project?

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Closing out a telephony project is a crucial step to ensure that the system is functional, secure, and meets the client's expectations. It involves verifying the installation, testing the performance, documenting the configuration, and handing over the system to the client. In this article, you will learn what is the best way to close out a telephony project in six steps.

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Sayyed A. Haider

Mobile Device Management Technology Architect / Lead Consultant

1 Verify the installation

The first step is to verify that the telephony system is installed according to the design specifications and follows the best practices for cabling, grounding, and power. You should check that all the components, such as phones, switches, routers, servers, and gateways, are connected correctly and labeled properly. You should also verify that the system has the latest firmware and software updates and that the security settings are configured appropriately.

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Alejandro Castillo Shcherbakov

Project Manager / Product Manager / Solutions Architect
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In order to verify the installation of a telecommunication system or network, the first thing is to do is to check that all the equipment is properly installed. To be sure about that, it is needed to check the manufacturer's manual. The installation and commissioning section will provide the details about how to install the equipment properly. Other advice is before turning on a equipment, first check all the electrical connections, including the grounding connection. Be sure, and doble check that all electrical connections are well done.

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2 Test the performance

The second step is to test the performance of the telephony system and ensure that it meets the quality and reliability standards. You should perform various tests, such as dial tone, call routing, voice quality, call features, voicemail, fax, and emergency services. You should also monitor the network traffic, bandwidth, latency, jitter, and packet loss. You should document the test results and report any issues or discrepancies to the client.

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Alejandro Castillo Shcherbakov

Project Manager / Product Manager / Solutions Architect
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The performance test is always needed. However the scope of this test depends on many factors, like what is the equipment or system design for and also what are the customer requirements in terms of performance and availability. If the equipment or system is a critical part, the test would require to do for 24 hours or maybe more time. Additionally, all the results must be documented. The good and the bad results. And don't be worry to much about the bad results. Bad results are an opportunity to detect malfunctioning parts or configuration, and it gives a chance to improve or correct the equipment or system.

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3 Document the configuration

The third step is to document the configuration of the telephony system and provide a comprehensive and accurate record of the system settings, features, and functions. You should include information such as the system architecture, network topology, IP addressing scheme, dial plan, call flow, user profiles, security policies, backup and recovery procedures, and troubleshooting tips. You should also provide a list of the equipment inventory, licenses, warranties, and contracts.

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4 Hand over the system

The fourth step is to hand over the system to the client and ensure that they are satisfied with the telephony project. You should conduct a formal acceptance meeting and review the project scope, deliverables, schedule, budget, and quality. You should also demonstrate the system functionality and train the client on how to use and maintain the system. You should obtain the client's sign-off and feedback and address any concerns or questions they may have.

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Marcos Revilla Vallejo

Ingeniero de Telecomunicaciones |?Junior Architect @ IBM iX | Investigador en Neurociencia | Estudiante de Doctorado | Emprendedor | Explorer By SantanderX
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This can be a painful stage if not assessed properly. The hand over may seem an easy part but a big work of training the final user and the client is needed. This training part, some times known as the talent one, is specially necessary in these final steps of the project. So, really important to take care and to plan well in order to the final users to have all the knowledge of the system.

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5 Archive the project

The fifth step is to archive the project and store all the project documents and data in a secure and accessible location. You should follow the data retention and disposal policies and regulations and protect the confidentiality and integrity of the project information. You should also update your project management system and close any open tasks, issues, or risks. You should also evaluate your project performance and identify any lessons learned or best practices for future projects.

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6 Celebrate the success

The final step is to celebrate the success of the telephony project and acknowledge the efforts and contributions of your team and stakeholders. You should communicate the project outcomes and benefits to your organization and client and share any positive feedback or testimonials. You should also reward your team and stakeholders with recognition, appreciation, or incentives. You should also reflect on your personal and professional growth and development as a result of the telephony project.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Sayyed A. Haider

Mobile Device Management Technology Architect / Lead Consultant
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Complete documentation, thorough testing, user training and acceptance, smooth transition planning, final project review, stakeholder feedback—key steps to close out a telephony project successfully. In addition, ensure all outstanding issues are resolved, finalize any pending contracts or agreements, update support and maintenance plans, and conduct a post-implementation review to evaluate the project's overall success and identify areas for improvement in future telephony projects.

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What is the best way to close out a telephony project?

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3

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1 Verify the installation

2 Test the performance

3 Document the configuration

4 Hand over the system

5 Archive the project

6 Celebrate the success

7 Here’s what else to consider

Telecommunications Engineering

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What is the best way to close out a telephony project?

1

2

3

4

5

6

7

1 Verify the installation

2 Test the performance

3 Document the configuration

4 Hand over the system

5 Archive the project

6 Celebrate the success

7 Here’s what else to consider

Telecommunications Engineering

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