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What are the best tools for documenting and reporting quality issues?

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Quality assurance (QA) is a crucial process in any software development project, as it ensures that the product meets the expectations and requirements of the clients and users. However, QA is not only about testing and finding bugs, but also about documenting and reporting the quality issues that arise during the development cycle. Documenting and reporting quality issues helps to communicate the status and progress of the QA activities, identify the root causes and impacts of the defects, prioritize and assign the tasks for fixing them, and track and verify the resolutions. In this article, we will explore some of the best tools for documenting and reporting quality issues in QA.

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Manu P.

Medical Records Summarizer/Records Reviewer
Jayateerth Katti

Testing | Mentor | 20 Years of testing service | Test Manager | AI Enthusiast

1 Bug tracking tools

Bug tracking tools are software applications that allow QA teams to record, manage, and monitor the bugs that are found during testing. Bug tracking tools typically provide features such as creating and updating bug reports, assigning and notifying the responsible parties, adding comments and attachments, setting the severity and priority levels, generating and exporting reports, and integrating with other tools such as test management, version control, or project management. Some of the most popular bug tracking tools are Jira, Bugzilla, Mantis, and Redmine.

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Manu P.

Medical Records Summarizer/Records Reviewer
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I agree that bug tracking tools are essential for QA teams to ensure the quality and functionality of the software products they test. Bug tracking tools help QA teams to communicate effectively, collaborate efficiently, and resolve issues quickly. Bug tracking tools also enable QA teams to track the progress and status of the testing activities, measure the performance and productivity of the testers, and identify the areas of improvement and optimization. Bug tracking tools are not only useful for QA teams, but also for developers, project managers, and stakeholders who can access and review the bug reports and provide feedback and support.

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Brett Schmidt

QA leader living the dream of making video games.
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Jira is pretty much the default bug tracking tool at this point. Beyond picking the tool, you also need to leverage it properly. Consider tracking data around bug areas, features, etc. This data will be paramount to tracking product health and quality goals. With that in mind pick a tool that allows easy access to data for improved flexibility. Regardless of the tool chosen, it's crucial to document definitions for various fields and keep them simple. It's going to be a shared database so consider how non-QA disciplines are going to engage.

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2 Test management tools

Test management tools are software applications that help QA teams to plan, organize, execute, and report the test cases and scenarios that are used to verify the quality of the software product. Test management tools usually offer functions such as creating and editing test cases, mapping them to the requirements and specifications, grouping them into test suites and cycles, running and logging the test results, measuring the test coverage and quality metrics, and producing and sharing test reports. Some of the most widely used test management tools are TestRail, Zephyr, TestLink, and TestLodge.

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Brett Schmidt

QA leader living the dream of making video games.
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What test management tools to use may be influenced by how your team partners with developers, production, etc. in addition to bug software. You're going to want the test and bug dbs to integrate for advanced metrics and quality of life improvements. Also consider how you share reports and other data with the development team. If you need to share granular data, make sure developers can easily "one click" to see data without needing additional accounts or other items that add hurdles to accessibility.

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3 Documentation tools

Documentation tools are software applications that enable QA teams to create, edit, and publish the documents that describe the quality aspects of the software product. Documentation tools usually support features such as formatting and styling the text, inserting images and tables, adding hyperlinks and references, collaborating and reviewing the content, exporting and printing the documents, and storing and managing the versions. Some of the most common documentation tools are Confluence, Wiki, Google Docs, and Microsoft Word.

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Brett Schmidt

QA leader living the dream of making video games.
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Confluence and Notion have some decent plug-ins to create powerful portals and dashboards. There's a lot to unlock if your bug and test case tools can integrate to your documentation hubs. Project hubs can be a very effective place to house various links, reports, etc. in a one-stop place.

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4 Reporting tools

Reporting tools are software applications that assist QA teams to generate, visualize, and present the data and information related to the quality issues of the software product. Reporting tools typically allow features such as selecting and filtering the data sources, designing and customizing the report layout, adding charts and graphs, applying calculations and formulas, scheduling and delivering the reports, and accessing and viewing the reports online or offline. Some of the most frequently used reporting tools are Power BI, Tableau, Excel, and Crystal Reports.

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5 Collaboration tools

Collaboration tools are software applications that facilitate QA teams to communicate, coordinate, and cooperate with each other and with other stakeholders involved in the software development project. Collaboration tools usually enable features such as sending and receiving messages, making and joining calls and meetings, sharing files and screens, creating and updating tasks and calendars, commenting and voting on issues and ideas, and integrating with other tools such as bug tracking, test management, or documentation. Some of the most popular collaboration tools are Slack, Teams, Zoom, and Trello.

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6 Automation tools

Automation tools are software applications that help QA teams to automate some of the tasks and processes related to documenting and reporting quality issues. Automation tools usually provide features such as recording and playing back the actions and inputs, scripting and coding the logic and conditions, validating and verifying the outputs and outcomes, generating and saving the logs and screenshots, and triggering and running the scripts and codes. Some of the most widely adopted automation tools are Selenium, Postman, Robot Framework, and Cucumber.

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7 Hereâ€™s what else to consider

This is a space to share examples, stories, or insights that donâ€™t fit into any of the previous sections. What else would you like to add?

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Jayateerth Katti

Testing | Mentor | 20 Years of testing service | Test Manager | AI Enthusiast
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Bug reporting is the mode of communication. It is crucial communication about issues the product. Whatever may the tool, it should include; + Precise summary + Detailed description + Steps to reproduce the bug + Special observations + Environment + Build no. + Screenshot + Or recording + Link to requirement + Priority

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What are the best tools for documenting and reporting quality issues?

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2

3

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1 Bug tracking tools

2 Test management tools

3 Documentation tools

4 Reporting tools

5 Collaboration tools

6 Automation tools

7 Hereâ€™s what else to consider

Quality Assurance

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What are the best tools for documenting and reporting quality issues?

1

2

3

4

5

6

7

1 Bug tracking tools

2 Test management tools

3 Documentation tools

4 Reporting tools

5 Collaboration tools

6 Automation tools

7 Hereâ€™s what else to consider

Quality Assurance

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