What are the best strategies for providing remote peer support?

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Providing remote peer support can be challenging, especially when you can't see or hear the person you are trying to help. However, with some effective strategies, you can still offer valuable assistance and empathy to your peers who are facing difficulties or challenges in their work or personal lives. In this article, we will share some of the best practices for providing remote peer support, based on the principles of interpersonal skills, communication, and collaboration.

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1 Define your role

Before you start providing remote peer support, it is important to clarify your role and expectations with the person you are supporting. Are you a mentor, a coach, a friend, or a colleague? What are your goals and boundaries? How often and how long will you communicate? How will you measure progress and success? By defining your role, you can avoid confusion, misunderstanding, or conflict, and establish trust and rapport with your peer.

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Agunloye Oke

Medical Laboratory Scientist | Professional Business Writer
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The role of a peer support specialist includes cultivating relationships built on trust, respect, empathy, mutual experience, and choice. Offering support through validation, encouragement, empowerment, and highlighting strengths is also important.

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2 Choose the right channel

Depending on the situation and the preference of your peer, you may need to choose the most appropriate channel for providing remote peer support. For example, you may use email, phone, video call, chat, or a combination of these. Each channel has its advantages and disadvantages, such as speed, convenience, privacy, non-verbal cues, and feedback. You should consider the nature and urgency of the issue, the comfort level and availability of your peer, and the quality and security of the connection.

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3 Listen actively

One of the most essential skills for providing remote peer support is active listening. This means paying attention to what your peer is saying, showing interest and empathy, asking open-ended questions, paraphrasing and summarizing, and avoiding interruptions or distractions. Active listening can help you understand your peer's perspective, feelings, and needs, and show them that you care and respect them. It can also help you identify the root cause of the problem and the possible solutions.

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Rick Lewis

Data-Driven Tech Brewmaster & Coffee Expert | Guiding Founders with Innovation | Merging Cabin Comfort & Insights | Crafting Perfect Coffee & Data Stories | Blending Beans and Bytes, One Sip & Click at a Time.
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Active listening: It’s like being a detective with a heart! Tune into your peer’s words, nod empathetically, and ask those juicy, open-ended questions. Think of paraphrasing as your superpower. Interrupting? A big no-no! Embrace the silence (it’s golden, after all). Remember, it’s not just about filling the air with your own voice. Let’s solve the mystery of their feelings together and find those sneaky solutions.

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4 Provide feedback and guidance

Another important skill for providing remote peer support is providing feedback and guidance. This means offering constructive and honest feedback, acknowledging strengths and achievements, suggesting areas for improvement or change, and sharing resources or advice. However, you should avoid being judgmental, critical, or imposing your own opinions or solutions. Instead, you should encourage your peer to explore their own options and make their own decisions. You should also ask for feedback on your own performance and adjust accordingly.

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5 Follow up and follow through

The last but not least skill for providing remote peer support is following up and following through. This means staying in touch with your peer, checking on their progress and well-being, providing ongoing support and encouragement, and celebrating successes and milestones. It also means keeping your promises, delivering on your commitments, and respecting your agreements. By following up and following through, you can demonstrate your reliability, accountability, and care for your peer, and foster a long-term and meaningful relationship.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Harneen Kaur

Expertise in Digital Marketing Campaigns and Client management
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Stay connected and updated about their situation. A good and regular communication is key when it comes to connecting with your peers remotely.

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What are the best strategies for providing remote peer support?

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4

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6

1 Define your role

2 Choose the right channel

3 Listen actively

4 Provide feedback and guidance

5 Follow up and follow through

6 Here’s what else to consider

Interpersonal Skills

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What are the best strategies for providing remote peer support?

1

2

3

4

5

6

1 Define your role

2 Choose the right channel

3 Listen actively

4 Provide feedback and guidance

5 Follow up and follow through

6 Here’s what else to consider

Interpersonal Skills

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