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What are the best strategies for communicating with patients and families about diabetes?

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Diabetes is a chronic condition that affects millions of people worldwide. It can have serious consequences for your health, quality of life, and well-being. As a patient advocate, you play a vital role in helping patients and families understand, manage, and cope with diabetes. In this article, you will learn some of the best strategies for communicating with patients and families about diabetes, such as:

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1 Explain the basics

The first step is to explain the basics of diabetes, such as what it is, how it affects the body, what are the types, and what are the common symptoms and complications. Use simple and clear language, avoid jargon and acronyms, and provide examples and visuals when possible. Make sure to check the patient's and family's prior knowledge, address any misconceptions, and answer any questions they may have.

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Kandice Alcorn

Founder and Consultant | RN, MSN, Senior Living and LTC Operations Expert / Tech Savvy Nurse/ Leader and Mentor.
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Understand and accepting the diagnosis of Diabetes take a TEAM approach. T- Teaching - providing education on a level the patient can understand and implement. E - Empower- allowing the patient to be empowered to express fears, concerns, allowing them to make decisions in their care process. A- Advocate - patients need someone on their side. M - Monitor - this is not just monitoring diabetes but also their monitoring of their mental health and how they are accepting their diagnosis.

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Dr Ajay Vasant Rotte, MEDICAL DIRECTOR, MBBS FIDM PGDCED ABAIM MBA PhD CPHQ

Medical Director at Kamalnayan Bajaj Hospital and nursing college , NABH assessor, Diabetologist, AI Expert (Board Certified) ;University Professor, researcher, Fitness enthusiast, Yogi,Speaker,Author ,singer, devotee
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In my experience of 20 years I use this plan : DIABETES-CARE . D - Develop Trust through open and honest communication. I - Individualized Plans to each patient's unique needs and preferences. A - Active Listening to patients and their families B - Build Confidence E - Empowerment of patients with knowledge and tools to take control of their health. T - Two-Way Dialogue E - Education comprehensive and easy-to-understand education S - Success Stories C - Cultivate Empathy A - Accessible Information R - Reinforce Positivity Use positive reinforcement to acknowledge and motivate positive behaviors. E - Engage Family Support Encourage the involvement of family . Avoid fearful or negative enforcements. Use learn and unlearn technique.

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Nisha Chellam M.D.

Functional Medical Physician @ Parsley Health | Using data and science to resolve metabolic, autoimmune, and gut issues.
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Diabetes is so common that it can face the danger of being normalized. I see reactions from - "It runs in my family" to utter shock. So the clear way to communicate is to take it from where the patient is. Asking questions and having a conversation where the patient can critically think makes this educational process impressionable.

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2 Empower self-care

The second step is to empower the patient and family to take charge of their own diabetes care. This includes educating them about the importance of monitoring blood glucose levels, taking medications as prescribed, following a healthy diet and exercise plan, and managing stress and emotions. Provide them with practical tips, resources, and support options, and encourage them to set realistic and achievable goals. Acknowledge their challenges and successes, and motivate them to stay positive and proactive.

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Angela A. Stanton PhD

Scientist, migraine & nutrition.
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It is very important to be honest with diabetic patients. They truly don't know that what they eat is what is causing their type 2 diabetes. They need to be educated about ultraprocessed foods, the sugar equivalence of starches, fruits, vegetables, and other carbohydrates, and explained that their blood sugar is directly connected to the amount of carbohydrates they consume. Reducing ultraprocessed foods and all carbohydrate-containing foods and increasing animal proteins can help reduce their blood sugar and reverse their diabetes. Most importantly: they need to be told that type 2 diabetes can be put to remission and may be reversible. Be honest, don't just give them medications. Teach them what to do.

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3 Communicate effectively

The third step is to communicate effectively with the patient and family throughout the diabetes journey. This means listening actively, showing empathy and respect, using open-ended questions, and giving feedback and reinforcement. It also means adapting your communication style and methods to the patient's and family's preferences, needs, and abilities. For example, you may use different modes of communication, such as phone calls, emails, texts, or apps, depending on what works best for them.

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Catia Cilloniz

Pneumonia Researcher. Coordinator of the Worldwide Pneumonia Awareness Campaign "Pneumolight", Fellow of the European Respiratory Society
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To communicate well with affected people, in my opinion, the most important thing is to show real interest in their problems and needs. Resolve their doubts as if they were your own doubts.

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4 Collaborate with the team

The fourth step is to collaborate with the team of health care professionals who are involved in the patient's and family's diabetes care. This includes doctors, nurses, dietitians, pharmacists, educators, counselors, and others. As a patient advocate, you can help coordinate the care, facilitate the communication, and advocate for the patient's and family's rights and wishes. You can also help them navigate the health care system, access the services and benefits they need, and resolve any issues or conflicts they may encounter.

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5 Promote prevention

The fifth step is to promote prevention among the patient and family, as well as the wider community. This means raising awareness about the risk factors and signs of diabetes, and encouraging people to get screened and tested regularly. It also means educating people about the lifestyle changes and interventions that can prevent or delay the onset or progression of diabetes, such as quitting smoking, losing weight, and reducing alcohol intake. You can also support and participate in campaigns, events, and initiatives that aim to prevent diabetes and improve public health.

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6 Provide support

The sixth and final step is to provide support to the patient and family, both emotionally and practically. Diabetes can be a stressful and overwhelming condition that can affect the patient's and family's mental health, relationships, and finances. As a patient advocate, you can offer a listening ear, a shoulder to lean on, and a source of comfort and hope. You can also connect them with other people who have diabetes or are in similar situations, such as support groups, peer mentors, or online communities. You can also help them find and access other forms of support, such as counseling, financial assistance, or legal advice.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Mark Hopkins

CEO and Managing Partner @ DignaCare At Home and Affiliates
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1. **Understanding Diabetes:** - Start by explaining what diabetes is, including its causes, symptoms, and how it affects the body's ability to regulate blood sugar levels. 2. **Healthy Eating:** - Educate patients about the importance of a balanced diet in managing diabetes. - Teach them how to read food labels, understand portion sizes, and make healthy food choices. - Emphasize the benefits of a diet rich in fruits, vegetables, whole grains, lean proteins, and healthy fats while limiting sugar, refined carbohydrates, and saturated fats. 3. **Monitoring Blood Sugar Levels:** - Demonstrate how to use a glucose meter and interpret blood sugar readings. - Explain the significance of monitoring blood sugar levels.

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Kathy Derleth, RN, BSN

Clinical IT Solution Program Director at Real Time
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Explain what DM is, it’s short and long term effects but most importantly that they play the pivotal role in managing their Disease

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What are the best strategies for communicating with patients and families about diabetes?

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2

3

4

5

6

7

1 Explain the basics

2 Empower self-care

3 Communicate effectively

4 Collaborate with the team

5 Promote prevention

6 Provide support

7 Here’s what else to consider

Patient Advocacy

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What are the best strategies for communicating with patients and families about diabetes?

1

2

3

4

5

6

7

1 Explain the basics

2 Empower self-care

3 Communicate effectively

4 Collaborate with the team

5 Promote prevention

6 Provide support

7 Here’s what else to consider

Patient Advocacy

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