What are the best strategies for communicating with colleagues who speak a different language?

1 Use simple and clear language

Avoid using jargon, slang, idioms, or acronyms that might confuse or offend your colleagues who speak a different language. Use simple and clear words, sentences, and structures that convey your meaning and intent. Use active voice, present tense, and positive statements whenever possible. For example, instead of saying "The CNC machine is out of order", say "We need to fix the CNC machine". Check for spelling and grammar errors before sending any written communication.

2 Use visual aids and examples

Visual aids and examples can help you illustrate your points and make your communication more engaging and understandable. Use diagrams, charts, graphs, photos, videos, or animations to show how something works, what the problem is, or what the desired outcome is. Use concrete and relevant examples to demonstrate your ideas or solutions. For example, instead of saying "We need to improve the quality control system", show a sample of a defective product and a sample of a good product.

3 Use translation tools and services

Translation tools and services can help you bridge the language gap and communicate more accurately and efficiently. Use online tools like Google Translate, Microsoft Translator, or DeepL to translate your written or spoken communication into your colleagues' languages or vice versa. Use professional translation services or interpreters when dealing with complex or sensitive issues or documents. Always verify the accuracy and quality of the translation before using it.

4 Be respectful and patient

Respect and patience are essential for building trust and rapport with your colleagues who speak a different language. Respect their culture, values, and preferences and avoid making assumptions or judgments based on stereotypes or biases. Be patient and tolerant when there are misunderstandings, errors, or delays due to language barriers. Ask for clarification, confirmation, or feedback when needed and offer the same when requested. Appreciate and acknowledge their efforts and contributions.

5 Learn some basic phrases

Learning some basic phrases in your colleagues' languages can show your interest and respect for their culture and language. It can also help you break the ice, build rapport, and express gratitude or appreciation. Learn how to greet, introduce yourself, ask for help, apologize, thank, or compliment your colleagues in their languages. Use online resources, apps, or books to learn some common phrases or words. Practice your pronunciation and intonation with native speakers or online tools.

6 Seek feedback and improvement

Seeking feedback and improvement can help you enhance your communication skills and overcome language barriers. Ask your colleagues for feedback on your communication style, clarity, tone, and effectiveness. Listen to their suggestions and opinions and implement them when appropriate. Seek opportunities to improve your language skills by taking courses, reading books, watching videos, or listening to podcasts in your colleagues' languages. Set realistic and achievable goals and track your progress.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?