What are the best resources for improving problem solving skills in the insurance industry?

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Problem solving skills are essential for any insurance professional, whether you are an agent, underwriter, adjuster, or manager. You need to be able to analyze complex situations, identify risks and opportunities, and propose effective solutions. But how can you improve your problem solving skills in the insurance industry? Here are some of the best resources that can help you develop and sharpen your abilities.

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1 Books and podcasts

One of the simplest ways to learn from experts and peers is to read books and listen to podcasts that cover topics related to problem solving in the insurance industry. You can find books that offer practical advice, case studies, frameworks, and tools for tackling various challenges and scenarios. Some examples are The Art of Problem Solving in Insurance by Ken Brown, How to Solve Problems in the Insurance Business by Steve Tunney, and Problem Solving for Insurance Professionals by Andrew Clark. You can also listen to podcasts that feature interviews, stories, and insights from insurance professionals who share their experiences and tips for solving problems. Some examples are The Insurance Problem Solver Podcast by Ryan Hanley, The Insurance Nerdery by Nick Lamparelli, and The Insurance Pro Blog by Brantley Whitley.

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Markus R.

Managing Director Insurance Switzerland | Partner
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Bücher eigener sich insbesondere für Grundlagen der Assekuranz zu verstehen. Podcast hingegen nehmen insbesondere aktuelle Themen auf was sie sehr hilfreich macht um den Markt zu verstehen und zu reagieren.

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2 Online courses and webinars

Another way to improve your problem solving skills in the insurance industry is to enroll in online courses and webinars that teach you specific skills and techniques. You can find courses and webinars that cover topics such as risk management, data analysis, decision making, negotiation, innovation, and customer service. Some examples are Problem Solving Skills for Insurance Professionals by Udemy, Risk Management and Insurance by Coursera, and Data Analytics for Insurance by edX. You can also join webinars that offer live sessions, Q&A, and feedback from instructors and participants. Some examples are Problem Solving Webinar Series by The Institutes, How to Solve Common Insurance Problems by Insurance Journal, and Solving Complex Insurance Problems with AI by Insurance Nexus.

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Markus R.

Managing Director Insurance Switzerland | Partner
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Webinare sind eine sehr gute m?glich sich mit dem Thema zu besch?ftigen und gegebenenfalls Themen zu diskutieren. Es kommt dabe sehr stark auf den Veranstalter an und den Hintergrund der Veranstaltung (Salesfokus oder Themenfokus)

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3 Online communities and forums

A third way to improve your problem solving skills in the insurance industry is to participate in online communities and forums that connect you with other insurance professionals who can offer advice, support, and feedback. You can find online communities and forums that cater to different segments, niches, and roles in the insurance industry. You can ask questions, share problems, exchange ideas, and learn from others' experiences and perspectives. Some examples are Insurance Forums, Reddit Insurance, and LinkedIn Insurance Groups.

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4 Mentors and coaches

A fourth way to improve your problem solving skills in the insurance industry is to seek guidance and assistance from mentors and coaches who can help you grow and improve. You can find mentors and coaches who have extensive experience and expertise in the insurance industry and can offer you personalized advice, feedback, and support. You can benefit from their knowledge, wisdom, and network. You can also learn from their successes and failures and emulate their best practices. Some examples are The Insurance Mentor by Chris Paradiso, The Insurance Coach by Michael Jans, and The Insurance Lady by Kelly Donahue-Piro.

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Markus R.

Managing Director Insurance Switzerland | Partner
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Mentoren und Coaches sind sehr effektiv und bringen direkt einen hohen Value. Sie k?nnen direkt an der Kundenfront oder aber aber auch in konkreten Beratungsmandaten eingesetzt werden. Die Herausforderung liegt darin, die richtigen Coaches welche passen zu finden und die Beziehung zu ihnen zu pflegen.

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5 Simulations and games

A fifth way to improve your problem solving skills in the insurance industry is to practice and test your skills through simulations and games that mimic real-life situations and scenarios. You can find simulations and games that challenge you to apply your knowledge, skills, and creativity to solve problems and achieve goals. You can also have fun and learn from your mistakes and feedback. Some examples are Insurance Empire by Simbound, Insurance Challenge by CII, and Insurance Hero by Insureon.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Markus R.

Managing Director Insurance Switzerland | Partner
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Physische Veranstaltungen zum Thema Insurance: Gibt meistens qualitativ einen guten überblick und man kann gute Beziehungen knüpfen respektive sein Netzwerk pflegen und aufbauen.

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Rajesh Sundaresan

Expert in P & C Insurance | Leading product solutions (Guidewire), Functional Optimization, People Management | Cultivating Talent | Innovation
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In the domain of Insurance, diverse learning forms such as books, podcasts, webinars, and online courses offer valuable insights into problem-solving. However, in my experience, enhancing collaborative communication within the team by openly discussing the challenges faced during implementation, along with the strategies employed for resolution, proves to be a more effective method. This approach provides practical scenarios that significantly contribute to the improvement of problem-solving skills within the industry

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What are the best resources for improving problem solving skills in the insurance industry?

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1 Books and podcasts

2 Online courses and webinars

3 Online communities and forums

4 Mentors and coaches

5 Simulations and games

6 Here’s what else to consider

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