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What are the best practices for training providers on telehealth and virtual care technologies?

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Telehealth and virtual care technologies are transforming the way case managers deliver services to their clients. However, to make the most of these tools, providers need to receive adequate training and support. In this article, we will discuss some of the best practices for training providers on telehealth and virtual care technologies, covering the following aspects:

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1 Assess the needs and readiness of providers

Before implementing any training program, it is important to assess the needs and readiness of the providers who will use telehealth and virtual care technologies. This includes identifying their current skills, knowledge, attitudes, and barriers towards these tools, as well as their preferred learning methods and formats. A needs assessment can help tailor the training content and delivery to the specific goals and challenges of each provider group.

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Charles Umeh

Public Health Physician and Telemedicine Expert. Family Planning Advocate, UNDP Awardee and USAID YALI alumni..
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Assess the needs and readiness of providers: Begin by evaluating providers' current knowledge, technical skills, and readiness to adopt telehealth. Tailoring the training to their specific needs ensures a solid foundation for learning.

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Sharon Birn

Dynamic Transformative Life coach, I assist moms, and their children in unleashing their confidence through creative transformation.
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"Training providers on telehealth and virtual care requires a strategic approach. Start with comprehensive onboarding sessions, emphasizing the importance of technology proficiency and patient-centric communication. Regular refresher courses should be tailored to evolving technology. Foster a culture of continuous learning, encouraging providers to share insights and best practices. Implement simulated scenarios to enhance practical skills and ensure readiness for various situations. Establish a support system with dedicated IT resources for troubleshooting. Finally, stay updated on industry trends and integrate feedback loops to refine training programs for ongoing effectiveness."

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2 Use a blended learning approach

A blended learning approach combines different types of learning activities, such as online courses, webinars, workshops, simulations, mentoring, and peer support. This approach can enhance the effectiveness and engagement of the training program, as it allows providers to access various resources, interact with trainers and peers, practice their skills, and receive feedback. A blended learning approach can also accommodate different learning styles, preferences, and schedules of the providers.

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Charles Umeh

Public Health Physician and Telemedicine Expert. Family Planning Advocate, UNDP Awardee and USAID YALI alumni..
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Best practices for training providers on telehealth and virtual care technologies include creating comprehensive, role-specific curricula; incorporating hands-on, scenario-based training; offering continuous education opportunities; ensuring accessibility and flexibility in training programs; utilizing feedback for ongoing improvement; and emphasizing security and privacy best practices.

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Charles Umeh

Public Health Physician and Telemedicine Expert. Family Planning Advocate, UNDP Awardee and USAID YALI alumni..
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Use a blended learning approach: Combine various teaching methods, such as online modules, live webinars, and face-to-face workshops. This diversity caters to different learning styles and enhances engagement and retention.

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Mary Frankham

Management Consulting | Healthcare | MedTech
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In Ireland, blended learning empowers healthcare providers by combining online resources like the HSE's HSeLanD platform with in-person activities. This approach, for example, can involve completing online modules on HSeLanD followed by interactive clinical tutorials and lectures for hands-on practice and expert guidance. This combined approach caters to diverse learning styles and preferences, ultimately equipping providers with the knowledge and skills to deliver exceptional patient care.

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3 Incorporate evidence-based and ethical principles

The training program should incorporate evidence-based and ethical principles that guide the use of telehealth and virtual care technologies in case management. This includes providing information on the best practices, standards, and policies for delivering quality and safe services, protecting client privacy and confidentiality, ensuring informed consent and cultural competence, and addressing ethical dilemmas and challenges. The training program should also update the providers on the latest research and innovations in telehealth and virtual care.

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Mary Frankham

Management Consulting | Healthcare | MedTech
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In Ireland, telehealth training prioritises ethical considerations alongside technical skills. Providers learn best practices for delivering safe, client-centered care while respecting confidentiality and cultural values, as outlined in the HSE Telehealth Roadmap 2024-2027. This ethical-first approach aligns with the HSE's commitment to providing equitable, high-quality healthcare through innovative solutions like telehealth.

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Charles Umeh

Public Health Physician and Telemedicine Expert. Family Planning Advocate, UNDP Awardee and USAID YALI alumni..
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Incorporate evidence-based and ethical principles: Ensure the training is grounded in the latest evidence-based practices and ethical standards. This builds a framework for high-quality care and decision-making in telehealth services.

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4 Include practical and experiential components

The training program should include practical and experiential components that allow providers to apply their learning to real or simulated scenarios. This can help them develop and refine their skills, such as using the technology platforms and devices, communicating effectively with clients and colleagues, conducting assessments and interventions, managing crises and emergencies, and documenting and evaluating their services. The practical and experiential components should also provide opportunities for providers to receive constructive feedback and coaching from trainers and peers.

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Charles Umeh

Public Health Physician and Telemedicine Expert. Family Planning Advocate, UNDP Awardee and USAID YALI alumni..
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Include practical and experiential components: Offer hands-on experiences with telehealth technologies, including simulations and role-playing scenarios. Practical exercises foster confidence and competence in using virtual care platforms.

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5 Evaluate the outcomes and impact of the training program

The training program should evaluate the outcomes and impact of the training program on the providers' knowledge, skills, attitudes, and behaviors towards telehealth and virtual care technologies. This can help measure the effectiveness and efficiency of the training program, identify the strengths and weaknesses of the training content and delivery, and determine the areas for improvement and follow-up. The evaluation should use both quantitative and qualitative methods, such as surveys, tests, interviews, focus groups, and observations.

Telehealth and virtual care technologies can offer many benefits for case managers and their clients, such as increasing access, convenience, efficiency, and satisfaction. However, to ensure the quality and safety of these services, providers need to receive adequate training and support. By following these best practices, case managers can design and implement effective training programs that prepare their providers for using telehealth and virtual care technologies in their practice.

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Charles Umeh

Public Health Physician and Telemedicine Expert. Family Planning Advocate, UNDP Awardee and USAID YALI alumni..
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Evaluate the outcomes and impact of the training program: Regularly assess the training's effectiveness through feedback, tests, and observing practice changes. Continuous evaluation helps refine the program for future cohorts, ensuring it meets evolving needs.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the best practices for training providers on telehealth and virtual care technologies?

1

2

3

4

5

6

1 Assess the needs and readiness of providers

2 Use a blended learning approach

3 Incorporate evidence-based and ethical principles

4 Include practical and experiential components

5 Evaluate the outcomes and impact of the training program

6 Here’s what else to consider

Case Management

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What are the best practices for training providers on telehealth and virtual care technologies?

1

2

3

4

5

6

1 Assess the needs and readiness of providers

2 Use a blended learning approach

3 Incorporate evidence-based and ethical principles

4 Include practical and experiential components

5 Evaluate the outcomes and impact of the training program

6 Here’s what else to consider

Case Management

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