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What are the best practices for providing translation and interpretation services in a library?

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Libraries are essential hubs of information, learning, and culture for diverse communities. However, language barriers can limit the access and participation of some patrons, especially immigrants, refugees, and non-native speakers. To overcome this challenge, libraries need to provide translation and interpretation services that are accurate, timely, and respectful. In this article, you will learn about some of the best practices for offering these services in a library setting.

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Heidi Colom

Librarian at Tampa-Hillsborough Public Library System
Chinmayee Bhange

Librarian I Blogger I Book Reviewer I Content Creator I Social Media Co-ordinator

1 Assess the needs

Before implementing any translation or interpretation service, you need to assess the needs and preferences of your target audience. You can use various methods, such as surveys, focus groups, interviews, or data analysis, to identify the languages, topics, formats, and channels that are most relevant and useful for them. You should also consider the cultural and social factors that may affect their communication and information-seeking behavior.

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Chinmayee Bhange

Librarian I Blogger I Book Reviewer I Content Creator I Social Media Co-ordinator
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1) Choosing the right and authentic translator\ 2) Providing clear and definite instructions 3) Maintaining the essence while translating the context 4) Communication is the key so ask whenever in doubt 5) Think of translation as an opportunity to understand the cultural and demographic aspects 6) AI can never replace translation

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2 Choose the mode

Translation and interpretation can be done in different modes, depending on the purpose, context, and resources available. Translation is the written conversion of one language into another, while interpretation is the oral or sign language rendition of one language into another. You can choose between synchronous or asynchronous modes, depending on whether the service is provided in real time or with a delay. You can also opt for human or machine-based modes, depending on the quality, cost, and availability of the service.

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3 Ensure the quality

Quality is a key factor for ensuring the effectiveness and credibility of your translation and interpretation services. You should follow the standards and guidelines of the profession, such as accuracy, completeness, consistency, and clarity. You should also hire or collaborate with qualified and experienced translators and interpreters who have the relevant linguistic and subject matter expertise. Moreover, you should implement quality control measures, such as proofreading, editing, reviewing, or testing, to verify and improve the output.

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4 Promote the service

Once you have established your translation and interpretation service, you need to promote it to your potential and existing patrons. You can use various strategies, such as signage, flyers, brochures, newsletters, websites, social media, or word-of-mouth, to inform and attract them. You should also highlight the benefits and features of your service, such as convenience, accessibility, confidentiality, or customization. Additionally, you should solicit and respond to feedback from your patrons to improve and adjust your service.

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5 Train the staff

Your library staff plays a vital role in delivering and supporting your translation and interpretation services. You should train them on how to use and manage the service, such as how to access, request, or provide the service. You should also educate them on the ethical and cultural aspects of the service, such as how to respect, communicate, or interact with the patrons. Furthermore, you should encourage them to learn or improve their own language skills to enhance their competence and confidence.

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Heidi Colom

Librarian at Tampa-Hillsborough Public Library System
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Remember to ask "Would you prefer me speak (insert patron's language here)"? Patron may want to practice English, or feel more comfortable in English. Knowledge of another language, especially one spoken by many customers served by a specific library, is always useful. Even if the staff member does not have formal translator or interpreter training, it can still work for short term situations.

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6 Evaluate the impact

Finally, you should evaluate the impact of your translation and interpretation services on your library and your patrons. You can use various indicators, such as usage, satisfaction, outcomes, or return on investment, to measure and demonstrate the value and effectiveness of your service. You should also use various tools, such as statistics, reports, stories, or testimonials, to collect and present the evidence and results of your service. Moreover, you should use the evaluation findings to plan and implement future improvements or innovations.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the best practices for providing translation and interpretation services in a library?

1

2

3

4

5

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1 Assess the needs

2 Choose the mode

3 Ensure the quality

4 Promote the service

5 Train the staff

6 Evaluate the impact

7 Here’s what else to consider

Library Services

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What are the best practices for providing translation and interpretation services in a library?

1

2

3

4

5

6

7

1 Assess the needs

2 Choose the mode

3 Ensure the quality

4 Promote the service

5 Train the staff

6 Evaluate the impact

7 Here’s what else to consider

Library Services

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