What are the best practices for minimizing disruption to business operations during an incident?
Incidents are inevitable in IT operations, but they don't have to cause major disruption to your business. Whether it's a system outage, a security breach, or a human error, you need to have a clear and effective plan to handle incidents and restore normal service as soon as possible. In this article, we'll share some of the best practices for minimizing disruption to business operations during an incident, based on the ITIL framework and industry standards.