What are the best practices for managing your own emotions when delivering a difficult message?
Delivering a difficult message can be challenging, especially when you have to deal with your own emotions and the reactions of others. Whether you are giving negative feedback, announcing bad news, or rejecting a request, you need to communicate clearly, respectfully, and empathetically. But how can you manage your own emotions when you are feeling stressed, angry, or anxious? Here are some best practices to help you prepare and deliver a difficult message without losing your composure.